Hi everyone. I was hoping that someone could help me with some problems I've been having over the last few days. Let me make it clear, I am very limited in my knowledge so I hope you will bear with me!
I bought an Asus Zenbook UX330 last week which has Windows 10 on it and I am now having problems that weren't an issue for the first few days I had it.
Since I got it, the only thing I have done is download Google Chrome and start an MS Office trial which I did with no problems. Up until Saturday everything was fine - could access internet via chrome, could login to my work Outlook email and could open, create and save documents in Word and no problems on any websites including Facebook. On Saturday, I started a free McAfee LifeSafe trial but then afterwards, when I clicked on my Chrome icon, the little blue wheel whirled but no chrome. I tried it again but the same thing happened so I used Edge instead. After about 2 or 3 minutes, I noticed the Chrome icon flash and Chrome had launched (twice) behind the Edge window. This happened again and again so I uninstalled Chrome and tried to reinstall thinking it might just be a glitch and a reinstall would fix it. However, now I cant:
1. Get Chrome to download at all
2. MS Office functionality is severely restricted even though when I click on the 'Get Office' it says I'm all set up.
3. Other apps like Asus Gift Box are now doing the same as Chrome was doing - seemingly not loading (no blue wheel then all of a sudden 3 or 4 minutes later they suddenly appear).
4. I can't access my work outlook email account - when I type in my email address nd press 'next' it says 'there was an issue looking up your account - try again'. Also when on Facebook, it freezes every time I try to scroll down.
5. Some websites freeze (Facebook is the worst for this but others do this too) and message usually says something about a long running script. Very frustrating.
I have no idea why this is suddenly happening, don't know if it's to do with McAfee or if that's just a coincidence but I am very confused and frustrated! Just want things to go back to how they were running (i.e with no problems) before Saturday! This is a brand new laptop! Any help or suggestions would be really appreciated. Thank you in advance.
I bought an Asus Zenbook UX330 last week which has Windows 10 on it and I am now having problems that weren't an issue for the first few days I had it.
Since I got it, the only thing I have done is download Google Chrome and start an MS Office trial which I did with no problems. Up until Saturday everything was fine - could access internet via chrome, could login to my work Outlook email and could open, create and save documents in Word and no problems on any websites including Facebook. On Saturday, I started a free McAfee LifeSafe trial but then afterwards, when I clicked on my Chrome icon, the little blue wheel whirled but no chrome. I tried it again but the same thing happened so I used Edge instead. After about 2 or 3 minutes, I noticed the Chrome icon flash and Chrome had launched (twice) behind the Edge window. This happened again and again so I uninstalled Chrome and tried to reinstall thinking it might just be a glitch and a reinstall would fix it. However, now I cant:
1. Get Chrome to download at all
2. MS Office functionality is severely restricted even though when I click on the 'Get Office' it says I'm all set up.
3. Other apps like Asus Gift Box are now doing the same as Chrome was doing - seemingly not loading (no blue wheel then all of a sudden 3 or 4 minutes later they suddenly appear).
4. I can't access my work outlook email account - when I type in my email address nd press 'next' it says 'there was an issue looking up your account - try again'. Also when on Facebook, it freezes every time I try to scroll down.
5. Some websites freeze (Facebook is the worst for this but others do this too) and message usually says something about a long running script. Very frustrating.
I have no idea why this is suddenly happening, don't know if it's to do with McAfee or if that's just a coincidence but I am very confused and frustrated! Just want things to go back to how they were running (i.e with no problems) before Saturday! This is a brand new laptop! Any help or suggestions would be really appreciated. Thank you in advance.
