Help, my PC crashes when I play certain games

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ReidSargent

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May 22, 2019
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So around October last year my PC started crashing randomly when playing certain games, like completely shuts off, and then it won't turn back on for like 10-20 minutes AND I have to power cycle it. But this only happens when the ambient temp in my room is warm and when the game is seemingly demanding, I can play fighting games all day long with absolutely no issues, even with recent games like MK11, but soon as I switch to Apex or Quake I play for like 10-15 minutes and my PC bleeps the bed. All my temps seem absolutely fine though which is what has me really confused. I did find out a workaround that is hella un-ideal, if I take the side panel off and jam a room fan next to it then I'm good as gold. I had a mate that works with computers suggest that it's the PSU that's clapping my PC's cheeks but I wanted to see what some others thought before I dropped a couple hundred dollary-doos on a new PSU and then have the same ol' bleep happen.
My specs are:
- Asus ROG STRIX Z370-F
- Intel i7-8700K
- GTX 1080
- 16GB RAM
- Cooler Master MWE 750W Gold PSU
Here's the userbenchmark: https://www.userbenchmark.com/UserRun/17084534
Here's the temps for when I ran the benchmark (this didn't cause a crash) : Here's the temps when I was playing quake (several minutes before my PC crashed) : I made sure when I built the PC that there would adequate cooling for an Australian summer so I have an NZXT Kraken X62 with a push-pull config and two 140mm exhaust fans. I also used thermal grizzly kryonaut paste for the extra insurance.This has had me confused and frustrated for a way too long and I wanna get it sorted.
Cheers in advance.
 

phillpower2

You can call me Ad
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Sep 9, 2016
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, if I take the side panel off and jam a room fan next to it then I'm good as gold.
Good idea and it goes some way to identifying the cause of the issue.

I had a mate that works with computers suggest that it's the PSU
Quite possibly, it may even be involved in overheating, Cooler Master are not a brand that I would ever use either tbh.

Can you do the following and only use the method provided to take and upload any screenshots.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 

phillpower2

You can call me Ad
Administrator
Support Team
Sep 9, 2016
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Everything looks good with the temps in your screenshots, voltage wise, +3.3, +5 and +12V rails look ok but not seeing anything for the RAM, you list 16GB of RAM so assuming that you have 2 Xs 8GB sticks two of the VIN readings in HWMonitor should be reading either 1.2 or 1.35V depending on which RAM you have, none of the VIN slots report either voltage so I suggest that you check in the BIOS to see what voltage the RAM is getting.

Going offline shortly but will check back after work tomorrow.

NB: Keep the fan blowing in the case while you can, if the PSU is overheating it could end up damaging your other hardware.
 

phillpower2

You can call me Ad
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Support Team
Sep 9, 2016
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That is what is known as the serial presence detect (SPD) which in laymans terms means the specifications of the chips on the RAM, it is not the voltage that the RAM is receiving through the slots on the MB, as suggested look in the BIOS, SPD explained here
 

phillpower2

You can call me Ad
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Sep 9, 2016
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Do you have a link to the RAM that you have so that we can check the spec, reading 1.344V in the BIOS suggests that the RAM is being OCd and ideally you should only be getting around the 1.2V in the BIOS as the computer is not under any load.

Have you kept the fan blowing into the case, if yes, any more unwanted shutting down.
 

phillpower2

You can call me Ad
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Support Team
Sep 9, 2016
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The RAM has been tested with your MB and 1.35V is the required voltage, the below from the MBs support list, it does say 32GB (4Xs 8GB) but your two 8GB sticks should not be causing any problems as long as the voltage is not dramatically increasing when you are gaming.

G.SKILL F4-3200C14Q-32GTZR 32GB(8GB*4) SS 14-14-14-34 1.35V ● ●

The computer not shutting down when the fan is blowing in cool and clean air does suggest that this is a thermal issue.
 
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