My buddy keeps getting a popup saying: "AMD Software: Adrenalin Edition Warning: The version of AMD Software that you have launched is not compatible with your currently installed AMD graphics driver. For information on how to resolve this, please go to: https://www.amd.com/en/support/kb/faq/pa-300"
When this popup comes up (which is just at a random time), it crashes his whole PC. His PC is rendered unusable until he forcibly restarts the PC.
Now, in looking this up online it seems like this problem is linked to a corrupted AMD graphics driver. A thread on here even said as much. Here's the problem; my buddy has a NVIDIA GPU. He does have a AMD CPU (Ryzen 7 5700X), but not once has he had a AMD GPU. In any regard though, I instructed him to install DDU because I myself use DDU and am aware that DDU has AMD, NVIDIA, and INTEL tabs, therefore maybe he could just go to the AMD tab and wipe any AMD graphics drivers that may be on his PC (how he would even have AMD graphics drivers is a mystery itself though). To no avail did that work though. He is still getting this message, and his PC is crashing, and at this point I am just so incredibly lost on how to help him. Someone help me make sense of this.
His PC specs
- Windows 11 Home (x64) Build 22631.4169 (23H2)
- Ryzen 7 5700X
- Gigabyte GeForce RTX 3070 Gaming OC 8G (No OC) (Driver 566.03)
- MSI MPG B550 Gaming Plus
When this popup comes up (which is just at a random time), it crashes his whole PC. His PC is rendered unusable until he forcibly restarts the PC.
Now, in looking this up online it seems like this problem is linked to a corrupted AMD graphics driver. A thread on here even said as much. Here's the problem; my buddy has a NVIDIA GPU. He does have a AMD CPU (Ryzen 7 5700X), but not once has he had a AMD GPU. In any regard though, I instructed him to install DDU because I myself use DDU and am aware that DDU has AMD, NVIDIA, and INTEL tabs, therefore maybe he could just go to the AMD tab and wipe any AMD graphics drivers that may be on his PC (how he would even have AMD graphics drivers is a mystery itself though). To no avail did that work though. He is still getting this message, and his PC is crashing, and at this point I am just so incredibly lost on how to help him. Someone help me make sense of this.
His PC specs
- Windows 11 Home (x64) Build 22631.4169 (23H2)
- Ryzen 7 5700X
- Gigabyte GeForce RTX 3070 Gaming OC 8G (No OC) (Driver 566.03)
- MSI MPG B550 Gaming Plus
