• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HEADSET MICROPHONE NOT WORKING | WINDOWS 10 | PLEASE HELP

Status
Not open for further replies.
I recently bought a custom PC and previously had a Mac. With my mac (before it died) I used to use my Turtle Beach XO Four gaming headset with no problems with both the mic and headphones working. Since getting the custom PC, the microphone does not work. The headset has a single male 3.5mm output and I have bought a 3.5mm 4 pole plug to 2 x 3.5mm socket lead (https://www.jaycar.com.au/3-5mm-4-pole-plug-to-2-x-3-5mm-socket-lead-250mm/p/WA7020) to hopefully fix the issue but have had no success. I have uninstalled all realtek drivers and installed up to date versions and I am still having the problem. I seem to get a tiny amount of input when I look at the recording devices in the sound manager, but no matter how much I boost this it remains quiet. PLEASE help. I have spent hours in the past week and bought multiple different cords hoping to fix this issue without any success.

Also, it may be important to note that my headset has a unpluggable microphone attachment. I have unplugged this attachment and plugged it in separately just as a microphone and it works, so I really do not understand what the issue is considering the driver updates I have done. Here is a link to the headset I have if that is any help. I don't know too much about computers and I'm very frustrated lol. Any help would be greatly appreciated.
 
Hi @Catalize and Welcome to PCHF :)

Let's get some information about your machine shall we? :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:


List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply :)
 
Are you sure that there is not a separate plug in for the Mic and a separate one for the Head Phones?

From what I can tell of the headset you are talking about it was all done through the one jack and with the new system it may have a connection for headset and one for the mic.
 
Hi Catalize, Welcome to PCHF! :)

You have verified that the audio port that you are connecting your headset to is indeed working correct?

If you go to Control Panel< Hardware and Sound< Sound option< Playback tab, does the headset and microphone get recognized there? Have you made sure the device is not disabled on the Sound Playback tab?
 
Status
Not open for further replies.