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PCHF Member
PCHF Member
Mar 5, 2017
I recently bought a custom PC and previously had a Mac. With my mac (before it died) I used to use my Turtle Beach XO Four gaming headset with no problems with both the mic and headphones working. Since getting the custom PC, the microphone does not work. The headset has a single male 3.5mm output and I have bought a 3.5mm 4 pole plug to 2 x 3.5mm socket lead (https://www.jaycar.com.au/3-5mm-4-pole-plug-to-2-x-3-5mm-socket-lead-250mm/p/WA7020) to hopefully fix the issue but have had no success. I have uninstalled all realtek drivers and installed up to date versions and I am still having the problem. I seem to get a tiny amount of input when I look at the recording devices in the sound manager, but no matter how much I boost this it remains quiet. PLEASE help. I have spent hours in the past week and bought multiple different cords hoping to fix this issue without any success.

Also, it may be important to note that my headset has a unpluggable microphone attachment. I have unplugged this attachment and plugged it in separately just as a microphone and it works, so I really do not understand what the issue is considering the driver updates I have done. Here is a link to the headset I have if that is any help. I don't know too much about computers and I'm very frustrated lol. Any help would be greatly appreciated.


PCHF's Almighty Ruler
PCHF Owner
Support Team
Security Team
Jan 10, 2015
PCHF Bunker
Hi @Catalize and Welcome to PCHF :)

Let's get some information about your machine shall we? :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)


Escaped Mental Patient
Support Team
Jul 22, 2016
Are you sure that there is not a separate plug in for the Mic and a separate one for the Head Phones?

From what I can tell of the headset you are talking about it was all done through the one jack and with the new system it may have a connection for headset and one for the mic.

Evan Omo

Computer Support Technician
Support Team
Hi Catalize, Welcome to PCHF! :)

You have verified that the audio port that you are connecting your headset to is indeed working correct?

If you go to Control Panel< Hardware and Sound< Sound option< Playback tab, does the headset and microphone get recognized there? Have you made sure the device is not disabled on the Sound Playback tab?
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