Pending OP Response Have a possible hardware issue with my computer

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phillpower2

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You have to use the computer to see if it crashes when there is no add on GPU fitted.
 

Conroyale

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It froze on me when I was watching a YouTube video and that was it. I wasn't running anything else besides YouTube. It also seems to happen in bursts. Every long stint of it not freezing, the first time it does, the following 2 or 3 will happen in the next 10-15 minutes. As I was writing this response, it froze on me again. I don't know if it's important or not so I thought I'd include it.

Also, after I restarted, an error message popped up saying:
"The code execution cannot proceed because OpenCL.dll was not found. Reinstalling the program may fix this problem."
 

phillpower2

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The first is typical of something overheating and the second is most often related to GPU drivers which in this instance are for the RX Vega 11, you can download the drivers from here
 

Conroyale

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Trying to download the drivers I can only find the Radeon RX Vega 64 and 56 drivers and I don't know which one mine matches.

What should be the next course for the freezing problem? Is it time to try out a new PSU or MB?
 

phillpower2

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To get the correct drivers you have to enter all of the CPU details in each of the four fields at the link and then click on the SUBMIT tab, did you do this.

You need to get the correct drivers installed before worrying about anything else.
 

Conroyale

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In the first field, I chose graphics. I went through all the options and only this one seemed to give me the right selection. Since it's the Radeon RX Vega 11 I chose the Radeon RX Vega series for the second field. And then the third field only had one option, the Radeon RX Vega Series, again, so I chose that. And then it went to the Vega 64 or 56 options. I originally thought it was bit size, but 56 isn't a bit size that I know of so that made me unsure.
 

Conroyale

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Okay, that was confusing. I was looking at my GPU on Speccy and saw the Radeon RX Vega 11 and thought that was what I needed to get the drivers for. That helps a lot, thank you. I'm getting it downloaded now.

After that gets done, do you just want me to report back when/if my computer freezes again?
 

Conroyale

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So I know you've told me not to reply twice, but I couldn't edit my previous comment and some major stuff went down after trying to install the drivers.

Partway through the installation, my computer crashed with a blue screen. After it auto-restarted, it blue-screened three times in a row during each subsequent startup. Then it was in Windows recovery for a good five minutes and then it started up after that like it normally does. Then the OpenCL.dll error popped up again.

I also get a notification that informs me of new Radeon software updates available. It says I have 19.10.28 installed, the new recommended is 19.9.2, and the new optional is 19.12.1. Should I do any of that or stick with the drivers from the AMD website?
 

phillpower2

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Then the OpenCL.dll error popped up again.
The video drivers were most likely the cause of the above behaviour.

For you to do, check for and install any Windows updates, if the system runs stable create a new system restore point, try the the recommended version of the driver, test, if all is ok, create a new restore point then post back, if still issues, try the optional drivers, test then post back with an update for us.
 

Conroyale

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I installed the new driver and the OpenCL.dll error is no longer appearing, but the AMD Radeon notification that came up before didn't pop up this time and going directly into the settings app didn't give me an option to look for the update suggestions it gave me before. I went through the device manager, display adapters, and updated the device driver. I found instructions how to do that online because the settings app didn't give me any update options, so I can't find the optional drivers either.

After I installed the driver, it froze about 30 minutes after I left my computer alone. It was just idling on the desktop screen with Facebook and my email open on Google Chrome.
 

phillpower2

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Did you misunderstand my reply #50;

I installed the new driver and the OpenCL.dll error is no longer appearing,
You should not have installed anything else only followed the exact steps that were provided for you.

For you to do, check for and install any Windows updates, if the system runs stable create a new system restore point, try the the recommended version of the driver, test, if all is ok, create a new restore point then post back, if still issues, try the optional drivers, test then post back with an update for us.
 

Conroyale

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Sep 7, 2019
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I checked for Windows updates and the only thing that came up was an update for Windows defender. I waited and my computer froze on me. I tried to find the optional driver that was on the AMD Radeon settings, but, like I said in my previous response, it didn't give me an option to update this time so I used a different way to update the driver that I found online, not from another forum, which I described. If that's not what I was supposed to do, then I guess I did misunderstand.