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Pending OP Response Have a possible hardware issue with my computer

#21
I totally blanked on the graphics card. I'll take that out now. I did this in a previous post but that didn't change how frequently I froze.

And this is my second brand new hard drive. I bought a Seagate barracuda previously and that ended up starting to fail about 3 weeks later, it wouldn't pass the long term generic test with Seagate's HDD testing software. This one I'm on now is a Western Digital.

It's currently been on throughout the night and through my work day, a total of around 20 hours without a freeze, so it may be a while until the next one. Thank you for being so patient with me...
 
#24
Conroyale said:
I totally blanked on the graphics card. I'll take that out now. I did this in a previous post but that didn't change how frequently I froze.
Click to expand...
From reply #22 in your previous thread;

"With the GPU disconnected from the MB, it lasted much longer than usual, but it froze eventually. Took about 7-9 hours this time instead of the usual <1-2 hours."

And what I had mentioned previously in my reply #21 regarding your present PSU;

"I use and recommend EVGA PSUs but this model has had a few problems with performance and reliability etc".

Don`t rule out the PSU.

Conroyale said:
It definitely didn't like me taking out my GPU. It just froze on me again.
Click to expand...
Had you reinstalled any of the programs that you ran previously.

Have you reinstalled the drivers for the MB and starting with the chipset drivers first.

Can you post a Speccy url for us.
 
#25
I have not installed anything on my computer. I'm still using Edge as my browser.

I will get to work on posting the speccy and will wait for your response with what to do about the drivers to my MB.

Also, in the previous thread, I said that I installed the MB drivers already but one didn't take as my HDD needed to be setup in RAID mode while I'm using AHCI.

I do remember that I gave you the voltages of my various components and you said my RAM voltage was too high. Does passing the memtest rule that out as my RAM being the cause?
 
#26
If you are still having the problem before reinstalling any of the previous programs you can effectively rule them out as the being the cause, pain in the proverbial I know but it is important that you do not reinstall any third party software or refit the add on GPU while you are troubleshooting.

Download and install the AMD chipset drivers which you can get from here

Do you use a RAID set up.

Can`t comment on any previous testing I`m afraid and we may need to look at the RAM again.

In addition to the above, can you let us know the following;

Did you install Windows in UEFI or Legacy mode.

What type of Windows media was used for the install, a retail DVD, downloaded ISO or a USB thumb drive created on another computer.

NB: let us have the Speccy url at your earliest convenience if you will, busy tomorrow so will not be around.
 
#27

In the BIOS I have the HDD set to AHCI mode.

Windows is in UEFI mode.

I had to buy another version of Windows when I took it into the shop and the package of Windows that I received, after they already installed it, had a DVD in the sleeve, so I'm guessing they had an external CD/DVD drive that they would use for convenience. But I'm not 100% sure, it just seems easier to do in my mind so that's my guess.

I've installed the chipset drivers.
 
#31
From my reply #26;

phillpower2 said:
it is important that you do not reinstall any third party software or refit the add on GPU while you are troubleshooting.
Click to expand...
Why do you have Nvidea software installed on the computer.

What games have you been trying to play.

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it avoids filling up folks inbox and last but not least it amounts to bumping your thread which puts folk to the bottom of any reply list.
 
#32
I don't know why there's Nvidia software on it. I didn't install it after I had my computer reset.

I couldn't figure out how to edit my post on neither my phone or computer. I know there is an option to edit, but sometimes it lets me and sometimes it doesn't.

It was a game from Newgrounds website.
 
#33
It`s bad if things are being installed on your computer without you knowing, that`s how you end up getting infected with malware :(

Get rid of the Nvidea software using DDU these drivers could be causing conflicts with the AMD Vega device.

Do you have any games on disk that you can try rather than playing ones via the internet, this to rule in or out the internet and/or wireless device as the cause.
 
#34
Would having my GPU plugged into my computer cause that Nvidia software to be installed? Because I did have my GeForce Gtx 1070 plugged in when I reset my windows. It lasts longer in between freezes as well if it's plugged in.

Is it bad to completely reset Windows a couple times if I need to? I don't want to be resetting again to get another blank slate if that's the case.
 
#35
Likewise it was asked that you did not refit the GPU while we were troubleshooting but fwiw there are only two ways that the drivers could have gotten on the computer, a human installed them or Windows installed them when it updated, check your installed updates in Speccy and you will note that Windows has not installed any Nvidea drivers at all since Windows was installed on 11/19/2019 so I for one can`t explain their presence.

Can you stick to addressing what was included in my reply #33 for now;

phillpower2 said:
Get rid of the Nvidea software using DDU these drivers could be causing conflicts with the AMD Vega device.

Do you have any games on disk that you can try rather than playing ones via the internet, this to rule in or out the internet and/or wireless device as the cause.
Click to expand...
 
#36
I want to make sure I'm doing this properly, so I will attach a picture of the DDU screen that I see. I get nervous when doing large computer altering that requires running in safe mode and such and having help videos not have the specific scenario that I'm in so that it varies slightly.

I know to run DDU in safe mode, but I'm not sure if this is what I need to be doing. I'm guessing with the correct options picked, I'll be selecting clean and restart?
 

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#38
Just uninstalled the Nvidia software and now waiting to see if it still freezes.

Is that the software needed to run my add-on GPU? And if it is, what would I do when I want to use a better GPU than the AMD Radeon Vega?
 
#39
If you do not know how the Nvidea software got on your computer it is not possible for us to even hazard a guess as to what the software was tbh.

If wanting to use an add on video card you try the latest drivers for the card and see how it goes, any problems you use DDU to uninstall the drivers and then try the previous version, once you have stable drivers installed you create a new system restore point and block Windows from installing any future driver updates for the GPU, I may have post the following in your previous thread but if not below is my canned info regarding driver updates etc.

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.
 
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