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Solved (graphics card faulty?) what is the problem and how do i fix?

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M

mman

PCHF Member
Mar 28, 2020
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#1
my pc specs are:
i5 2500k @3.30ghz
16gb ddr3 ram
1tb hdd
600w psu
(all working)
and r9 270 (faulty?)

so i have been gaming and stuff on my r7 240 which is pretty bad for a while now, since the r9 270 i had was not working for some reason but it also was?? so i gotta tired of my r7 240 and wanted to fix my r9 270 and the problems are: when loading up there are small green glitchy lines on the screen, device manager not able to pick up the display adaptor and it going to a black screen but still being on whenever i try to download amd drivers, or update the driver in device manager where it says “other devices” then “Video Controller (VGA Compatible)” where the screen still goes black. it is also not visible when i go onto view hidden devices. i am pretty sure i deleted the previously drivers for the r7 240 i was using, and when i tried to download amd drivers for the graphics card the screen turned black, so i left it overnight and still, no results. also, when i try open a game it is awful, it runs on 1 fps. also the fans are. spinning on the graphics card with the 6 pin in the card. i need help identifying the problem and hopefully fixing it so i can play games on a higher framerate.
 
#2
Welcome to PCHF mman,

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#4
mman said:
my power supply is an old 600w cooler master RS-600-ASAA
Click to expand...
You need a new PSU to begin with, the Cooler Master iGreen 600W was released way back in November 2006 so how it is still going I do not know, 2006 review here if not done so already using this PSU is killing your GPU/s.

An R9 270 requires the system to be powered by a minimum of a 500W quality brand PSU that has at least 32 amps on the +12V rail, even when out of the box new the Cooler Master iGreen 600W PSU could only produce 456W so not even enough when new.

Regarding your Speccy report, noticed a couple of things but without an appropriate PSU there is only one thing that needs mentioning;


Active power scheme: High performance

I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power and a weak PSU such as the one that you have will get hotter and weaker the more that you use it and at some will go bang.
 
#5
phillpower2 said:
You need a new PSU to begin with, the Cooler Master iGreen 600W was released way back in November 2006 so how it is still going I do not know, 2006 review here if not done so already using this PSU is killing your GPU/s.

An R9 270 requires the system to be powered by a minimum of a 500W quality brand PSU that has at least 32 amps on the +12V, even when out of the box new the Cooler Master iGreen 600W PSU could only produce 456W so not even enough when new.

Regarding your Speccy report, noticed a couple of things but without an appropriate PSU there is only one thing that needs mentioning;


Active power scheme: High performance

I suggest that you change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power and a weak PSU such as the one that you have will get hotter and weaker the more that you use it and at some will go bang.
Click to expand...
thank you for this, i will try to get a new psu

is this one fine? :

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#6
also, what if i continue to use the old psu but use another psu that i have which isn’t 350w for the graphics card only? the 350w has 26A on the +12. and it is relatively new and branded.
 

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#7
Did you change the Windows Power Plan to Balanced as was suggested.

You will only get an honest answer from us and when it comes to PSUs I for one do not beat about the bush and will tell you exactly how it is, at the end of the day it is your hardware we are trying to help you protect and for it to be able function as it should for you. your were advised in my reply #4 as to what type of power supply you need but if you choose to do something different it is entirely your choice and any outcome your responsibility, the present Cooler Master PSU may have damaged your GPU beyond repair so I would suggest that before you purchase anything you get your GPU tested on a computer that has the appropriate spec PSU.

The PSU at the link in your reply #5 cheap, generic rubbish and there are two major clues that prove it, there is no information label telling you anything about the PSU, no maximum claimed power output or amps on the +12V rail, second giveaway clue is the price, I will provide a link to the type of PSU that you would need as a bare minimum known good R9 270.

The PSU in your link #6 is also complete garbage, so bad in fact it is not even on the PSU database which imo suggests that it is counterfeit, the information on the label does not add up, note that it says Max Wattage 100W and then says below that " Total continuous output shall not exceed 350W" which effectively means that the PSU can only produce anywhere between 100W and 350W and definitely nowhere near the 400W on the label, check the database here for yourself.

A quality brand 500W Bronze efficiency rated PSU suitable for a used R9 270 here

Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
 
#8
haha sorry for the annoyance, i have already switched the power plan to balanced when i was advised to. i will try to get the psu you recommended much appreciated.
 
#9
Power Plan info acknowledged (y)

No worries but just to reiterate, get the GPU tested first, you don`t want to be going out and purchasing a new PSU only to find that the GPU is broken, if that turns out to be the case you will be stuck with a 500W PSU and then may see a new GPU that you want that requires a 650W PSU, just trying to save you time, stress and money.

PSU prices have crept up recently for some reason, the Seasonic was not only the best available but also the cheapest and the only one that is covered by a five year warranty, see Seasonic info here

Will you be coming back here or should we mark your thread as answered.
 
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