Solved GPU crashing pc and not sending signal to monitor

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monteeq

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Nov 15, 2019
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GPU: strix 1080
I have been experiencing crashes at random whenever I have my main monitor plugged into my gpu. these come at completely random times and do not lead to BSOD, even though I have BSOD enabled. This leads to my pc restarting without stating it's restarting and when it restarts my main monitor does not receive a signal even though it's plugged into the same port it was getting signal from before the crash. I can usually fix this by turning on and off my pc but switching the port the monitor is plugged into. This never turns off my second monitor because it is connected to my motherboard. I stopped trying to fix this issue after my main monitor experienced gpu artifacts after I started it yesterday. I have the newest gpu drivers, and that's about the extent I have gone on fixing this.


Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 7700K @ 4.20GHz 34 °C
Kaby Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1066MHz (15-15-15-35)
Motherboard
ASUSTeK COMPUTER INC. PRIME Z270-A (LGA1151) 32 °C
Graphics (monitor that shuts off not connected)
BenQ G2410HD ([email protected])
Intel HD Graphics 630 (ASUStek Computer Inc)
NVIDIA GeForce GTX 1080 (ASUStek Computer Inc)
ForceWare version: 417.35
SLI Disabled
Storage
223GB KINGSTON SA400S37240G (SATA-2 (SSD)) 33 °C
931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA ) 34 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
 

vger

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Jul 21, 2016
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Hello

How long have you been dealing with the previous issue's? If i read this correctly,at least one monitor works but if 2 monitors are connected you are having issue's?
 

monteeq

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Nov 15, 2019
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Hello

How long have you been dealing with the previous issue's? If i read this correctly,at least one monitor works but if 2 monitors are connected you are having issue's?
No, only one monitor is affected because only one monitor is plugged into the gpu. I have had this issue for a couple weeks
 

gus

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Please no need to quote previous posts.

So your both monitors worked previously and at the same time with one plugged into the graphics card and the other monitor plugged into the motherboard? Is this correct?
 

monteeq

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Nov 15, 2019
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Please no need to quote previous posts.

So your both monitors worked previously and at the same time with one plugged into the graphics card and the other monitor plugged into the motherboard? Is this correct?
yeah
 

phillpower2

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Sep 9, 2016
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What is the brand and model name or number of the PSU.
 

phillpower2

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Sep 9, 2016
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EVGA is a good brand but this particular model has had a lot of complaints/failures.

The fact that the onboard video continues to work means that there is enough power for that and that the issue is between the add on GPU and the PSU.

Only a couple of options testing wise, swap in a known good PSU that has the appropriate power output and disconnecting the second monitor from the MB and then stress testing the GTX 1080 while checking the temps and voltages.
 

gus

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Please again, no need to quote previous posts

to respond to a post write your comment in a blank posting box and click "post reply" PLEASE

Thank you for letting us know, marked as solved.
 
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