Get blank blue screen and then black (no output), need help getting more detail

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vonsteimel

PCHF Member
PCHF Member
Dec 25, 2018
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Hi,
I bought a PC late 2017 and have been running into a repeat issue the last several months which only seems to happen when I'm playing games (isn't specific to any one; will happen with about any newer game).

Problem:
After about 45 - 75 minutes of play, the screen just goes completely blue (blank) and the sound freezes. After a few seconds the screen then just goes black and the sound stops/mutes. However the PC stays on and I have to turn the power off for a few seconds to get it to snap out and boot up.

I thought it was heat so I cleaned the dust from all the filters and fans but it made no difference. When it crashes the PC seems to make a slight change in pitch (fan speed?) kind of just like it does when it boots up but during the crash I have used a flashlight to check all the fans and everything looks to be spinning okay (including the PSU). Nothing seems very hot to the touch either; its warm but nothing unexpected.

The main problem is there is no crash report. How do I collect more detail on what is happening during these crashes so that I can solve it?
I was wondering if its just some weird graphics card failure.

PC: Cyberpower Model C (2017)
OS: Name Microsoft Windows 10 Home
Version: 10.0.17134 Build 17134
System Type: x64-based PC
Processor: AMD Ryzen 5 1400 Quad-Core Processor, 3200 Mhz, 4 Core(s), 8 Logical Processor(s)
Graphics Card: Radeon RX 580 Series
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.04 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 2.96 GB
 
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