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Solved Gaming PC crashes when playing and streaming

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Beckieee

Beckieee

PCHF Member
Aug 16, 2021
5
0
34
#1
Hi there, I'm not really tech savvy and have a friend who has tried to help me fix my PC, but it is still having issues, so thought I would try here.

I have a gaming PC with the following specs:

CPU: AMD Ryzen 7 3700X 3.6GHz 8 Core
Motherboard: MSI X570 Gaming Edge WiFi
GPU: AMD Radeon RX 5700XT
RAM: Patriot Viper Steel Series 16GB (2 x 8GB) DDR4 3733MHz
Power Supply: Riotoro Enigma G2 750W Modular 80+ Gold

It has been working fine for the last year, however recently when I try to play Rainbow Six Siege on Ubisoft Connect, the game freezes and closes. I sometimes get the error code 0xe0000008, but not always. When the game crashes, the screen goes black for a few seconds and then closes the game. It gets way worse when I launch Streamlabs OBS and try to stream at the same time. I've played other games on Ubi and Steam and it doesn't seem to crash my PC.

I did a stress test on my CPU and it was fine. We also checked my GPU and that came back with no issues. Ram was also checked and no issues. I deleted everything from my PC and did a clean install of Windows. This fixed the issue for a day, however it is back to crashing constantly. We ran the scannow CMD prompt and it found some errors, which it then repaired. This fixed it for a short period (2-3 hours), however it started crashing again.

We checked the event viewer and it showed some random application warnings, but nothing critical.

I'm not sure what else to try and have no idea what is causing the issue, so any help would be appreciated.

Sorry if I haven't explained everything well!
 
#2
Hello Beckieee,

Couple of things for your to do for us;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.


Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.
 
#3
Hey URL for speccy is here http://speccy.piriform.com/results/qofN0fe6fnsxkFKitcwVldt

MiniToolBox results
MiniToolBox by Farbar Version: 17-06-2016
Ran by rebec (administrator) on 16-08-2021 at 19:22:59
Running from "C:\Users\rebec\Downloads"
Microsoft Windows 10 Pro (X64)
Model: MS-7C37 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/15/2021 07:04:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.2.10565.0, time stamp: 0x6102e5d6
Faulting module name: libcef.dll, version: 91.1.21.0, time stamp: 0x60ca92a4
Exception code: 0x80000003
Fault offset: 0x029092ec
Faulting process id: 0x4f54
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/15/2021 07:04:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc00001ad
Fault offset: 0x000000000010bd3e
Faulting process id: 0x544
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (08/15/2021 06:54:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.2.10565.0, time stamp: 0x6102e5d6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x4250
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/15/2021 06:54:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.2.10565.0, time stamp: 0x6102e5d6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x42e4
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/15/2021 06:50:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (08/15/2021 06:50:16 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (08/15/2021 06:49:03 PM) (Source: Application Hang) (User: )
Description: The program AMD Ryzen Master.exe version 2.8.0.1937 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 180

Start Time: 01d791fd0e9df894

Termination Time: 3

Application Path: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

Report Id: 38146983-dd77-4ed9-b994-abf6046d18c2

Faulting package full name:

Faulting package-relative application ID:

Hang type: AMD Ryzen Master.exe0

Error: (08/15/2021 06:27:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xe06d7363
Fault offset: 0x00007ffb87924ed9
Faulting process id: 0x3670
Faulting application start time: 0xbad_module_info0
Faulting application path: bad_module_info1
Faulting module path: bad_module_info2
Report Id: bad_module_info3
Faulting package full name: bad_module_info4
Faulting package-relative application ID: bad_module_info5

Error: (08/15/2021 06:26:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc00001ad
Fault offset: 0x000000000010bd3e
Faulting process id: 0x5184
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (08/15/2021 06:22:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: BEService.exe, version: 0.0.0.0, time stamp: 0x60a60d84
Faulting module name: BEService.exe, version: 0.0.0.0, time stamp: 0x60a60d84
Exception code: 0xc0000409
Fault offset: 0x00000000000241b9
Faulting process id: 0x3708
Faulting application start time: 0xBEService.exe0
Faulting application path: BEService.exe1
Faulting module path: BEService.exe2
Report Id: BEService.exe3
Faulting package full name: BEService.exe4
Faulting package-relative application ID: BEService.exe5


System errors:
=============
Error: (08/16/2021 06:51:10 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJ364-MICROSOFT.SKYPEAPP.

Error: (08/15/2021 07:05:51 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:50:49 on ‎15/‎08/‎2021 was unexpected.

Error: (08/15/2021 07:04:57 PM) (Source: Service Control Manager) (User: )
Description: The BattlEye Service service terminated unexpectedly. It has done this 2 time(s).

Error: (08/15/2021 07:04:23 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Account Sign-in Assistant service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (08/15/2021 07:04:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Account Sign-in Assistant service to connect.

Error: (08/15/2021 06:54:42 PM) (Source: Service Control Manager) (User: )
Description: The BattlEye Service service terminated unexpectedly. It has done this 1 time(s).

Error: (08/15/2021 06:28:22 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:22:22 on ‎15/‎08/‎2021 was unexpected.

Error: (08/15/2021 06:27:06 PM) (Source: DCOM) (User: DESKTOP-MU6EJVC)
Description: "C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe" -ServerName:App.AppXffn3yxqvgawq9fpmnhy90fr3y01d1t5b.mca2147943850Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c!App.AppX9hm76req7fdyzpbrhbs1g3k95as9j16h.mcaUnavailableUnavailable

Error: (08/15/2021 06:27:00 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Account Sign-in Assistant service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (08/15/2021 06:27:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Account Sign-in Assistant service to connect.


Microsoft Office Sessions:
=========================
Error: (08/15/2021 07:04:37 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.2.10565.06102e5d6libcef.dll91.1.21.060ca92a480000003029092ec4f5401d791ffcfc84129C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\libcef.dll6979f358-a3d4-4516-add2-0d7602ea5634

Error: (08/15/2021 07:04:23 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1151891df6d3c00001ad000000000010bd3e54401d791fe155bb50bC:\Windows\system32\dwm.exeC:\Windows\System32\KERNELBASE.dll73bf8daa-e421-44fc-af0b-d52220b5d216

Error: (08/15/2021 06:54:39 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.2.10565.06102e5d6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512425001d791fe3f501f83C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dllce09c126-12c5-4092-a60b-7e7f3a04bb3c

Error: (08/15/2021 06:54:39 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.2.10565.06102e5d6KERNELBASE.dll10.0.19041.11515da51925e00000080012b51242e401d791fe3d56ae6dC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dllbad52e54-cba6-4605-bf90-2d76b2d33d29

Error: (08/15/2021 06:50:16 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (08/15/2021 06:50:16 PM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (08/15/2021 06:49:03 PM) (Source: Application Hang)(User: )
Description: AMD Ryzen Master.exe2.8.0.193718001d791fd0e9df8943C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe38146983-dd77-4ed9-b994-abf6046d18c2Unknown

Error: (08/15/2021 06:27:04 PM) (Source: Application Error)(User: )
Description: bad_module_info0.0.0.000000000unknown0.0.0.000000000e06d736300007ffb87924ed9367001d791d01644a03abad_module_infounknown285c1147-b92b-4af9-afd9-ac718f505ab6

Error: (08/15/2021 06:26:59 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1151891df6d3c00001ad000000000010bd3e518401d791fabf3cad38C:\Windows\system32\dwm.exeC:\Windows\System32\KERNELBASE.dll6862dff6-6d36-417d-8951-63f0c6644937

Error: (08/15/2021 06:22:04 PM) (Source: Application Error)(User: )
Description: BEService.exe0.0.0.060a60d84BEService.exe0.0.0.060a60d84c000040900000000000241b9370801d791f9d3540b2bC:\Program Files (x86)\Common Files\BattlEye\BEService.exeC:\Program Files (x86)\Common Files\BattlEye\BEService.exe6fcacc4e-e4ce-4e14-98fa-9d074ce7085e


CodeIntegrity Errors:
===================================
Date: 2021-08-16 18:51:11.2700000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:11.2590000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:11.2480000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.3600000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.3450000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.0150000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.0000000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8570000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8540000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8490000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

AMD Chipset Software (HKLM-x32\...\AMD_Chipset_IODrivers) (Version: 2.17.25.506 - Advanced Micro Devices, Inc.)
AMD Ryzen Master (HKLM\...\AMD Ryzen Master) (Version: 2.8.0.1937 - Advanced Micro Devices, Inc.)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 21.6.1 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{9bbdaa84-1315-4bcf-ac55-57449b4228f1}) (Version: 2.17.25.506 - Advanced Micro Devices, Inc.) Hidden
Apex Legends (HKLM\...\Steam App 1172470) (Version: - Respawn Entertainment)
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 21.6.2474 - Avast Software)
Blackmagic RAW Common Components (HKLM\...\{47DFB167-EACF-4A3D-A16F-BDF9E0D68983}) (Version: 2.1 - Blackmagic Design)
Branding64 (HKLM\...\{C871FC62-0186-40ED-BAEA-7C65BE367755}) (Version: 1.00.0006 - Advanced Micro Devices, Inc.) Hidden
DaVinci Resolve (HKLM\...\{22644994-D6EC-4A29-8A82-7DEF9A6A9BA9}) (Version: 17.2.20004 - Blackmagic Design)
DaVinci Resolve Control Panels (HKLM\...\{1488D9B9-38D3-4EEC-B97A-D2E82F7BE993}) (Version: 1.6.1.0 - Blackmagic Design)
Discord (HKCU\...\Discord) (Version: 1.0.9002 - Discord Inc.)
Elgato Stream Deck (HKLM\...\{06CA3675-CA3D-4CE9-9917-9604F5A34940}) (Version: 5.0.1.14252 - Elgato Systems GmbH)
Elgato USB Audio Device Driver v5.0.0 (HKLM-x32\...\Software_Elgato_Elgato_UsbAudio_Driver_Setup) (Version: 5.0.0 - Elgato)
Elgato Wave Link (HKLM\...\{AA6453E4-E04B-4DC1-9B59-DD7745C842CA}) (Version: 1.3.0.2536 - Elgato Systems)
Epic Games Launcher (HKLM-x32\...\{A7BBC0A6-3DB0-41CC-BCED-DDFC5D4F3060}) (Version: 1.2.17.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 92.0.4515.131 - Google LLC)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Logitech G HUB (HKLM\...\{521c89be-637f-4274-a840-baaf7460c2b2}) (Version: 2021.8.792 - Logitech)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 92.0.902.73 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.151.27 - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.150.0725.0001 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{852D8FE5-BC66-4061-B1C4-CADF51E5B27D}) (Version: 2.82.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 (HKLM-x32\...\{042d26ef-3dbe-4c25-95d3-4c1b11b235a7}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 (HKLM-x32\...\{9dff3540-fc85-4ed5-ac84-9e3c7fd8bece}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913 (HKLM-x32\...\{855e31d2-9031-46e1-b06d-c9d7777deefb}) (Version: 14.28.29913.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913 (HKLM-x32\...\{03d1453c-7d5c-479c-afea-8482f406e036}) (Version: 14.28.29913.0 - Microsoft Corporation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.102.48654 - Electronic Arts, Inc.)
RyzenMasterSDK (HKLM\...\{22DFF94E-1F6F-463F-9F14-425610714166}) (Version: 1.2.3.5 - Advanced Micro Devices, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries GG 6.2.0 (HKLM\...\SteelSeries Engine 3) (Version: 6.2.0 - SteelSeries ApS)
Streamlabs OBS 1.3.3 (HKLM\...\029c4619-0385-5543-9426-46f9987161d9) (Version: 1.3.3 - General Workings, Inc.)
Tom Clancy's Rainbow Six Siege (HKLM-x32\...\Uplay Install 635) (Version: - Ubisoft Montreal)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 124.2.10565 - Ubisoft)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 16334.67 MB
Available physical RAM: 6760.13 MB
Total Virtual: 21118.2 MB
Available Virtual: 3949.43 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:223.02 GB) (Free:106.25 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.57 GB) (Free:0.12 GB) NTFS
3 Drive e: (HDD) (Fixed) (Total:1862.45 GB) (Free:1738.14 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-MU6EJVC

Administrator DefaultAccount Guest
rebec WDAGUtilityAccount


**** End of log ****
 
#4
You have a few issues going on but one or two could be having a knock on affect and be causing the other problems, will deal with the main ones for now.

RAM
16.0GB Dual-Channel Unknown @ 1866MHz

Your RAM is being overclocked past the speed that your CPU is comfortable with which is 3200MHz, you need to go into the BIOS, disable XMP and then manually set your RAM to run at 3200MHz which is what will get the best out of the CPU.

Avast Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

Avast is causing various problems, it is no longer recommended by most forums as it has become a bit of a monster, you do not need it in any event, see explanation below;

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

Once Avast has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Power Profile
Active power scheme: AMD Ryzen High Performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

No rush with this for me as I may not be around now until Wednesday due to other commitments.
 
#8
Can we have a new Speccy url and MTB log if you will, can you also read the canned information below please.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off or freezes etc the behaviour should be described as the "computer shut down unexpectedly" or froze and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

Let`s see if Windows has generated any crash dmps;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 
#9
New speccy URL http://speccy.piriform.com/results/VfOcHBcjcQ87vfwfuIPoLhN

I have tried to get the dmp files, but my PC doesn't seem to have that folder. Will take another look now, but for now the other stuff is here :)

MTB log
MiniToolBox by Farbar Version: 17-06-2016
Ran by rebec (administrator) on 19-08-2021 at 18:33:52
Running from "C:\Users\rebec\Downloads"
Microsoft Windows 10 Pro (X64)
Model: MS-7C37 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/18/2021 07:35:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x3a7c
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 07:35:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 10.0.19041.1, time stamp: 0xc08a5452
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x891df6d3
Exception code: 0xc000027b
Fault offset: 0x000000000010bd3e
Faulting process id: 0xddc
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
Faulting package full name: LogonUI.exe4
Faulting package-relative application ID: LogonUI.exe5

Error: (08/18/2021 06:48:47 PM) (Source: Application Hang) (User: )
Description: The program Discord.exe version 1.0.9002.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 28e8

Start Time: 01d79458b325cac4

Termination Time: 4294967295

Application Path: C:\Users\rebec\AppData\Local\Discord\app-1.0.9002\Discord.exe

Report Id: 0fec8fba-ad93-4e58-b68d-669d33d90932

Faulting package full name:

Faulting package-relative application ID:

Hang type: Discord.exe0

Error: (08/18/2021 06:47:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x42b8
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x3120
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x2414
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x3050
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x3f74
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x3634
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5

Error: (08/18/2021 06:46:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: UplayWebCore.exe, version: 124.3.10571.0, time stamp: 0x61155ee6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1151, time stamp: 0x5da51925
Exception code: 0xe0000008
Fault offset: 0x0012b512
Faulting process id: 0x2740
Faulting application start time: 0xUplayWebCore.exe0
Faulting application path: UplayWebCore.exe1
Faulting module path: UplayWebCore.exe2
Report Id: UplayWebCore.exe3
Faulting package full name: UplayWebCore.exe4
Faulting package-relative application ID: UplayWebCore.exe5


System errors:
=============
Error: (08/18/2021 08:35:03 PM) (Source: DCOM) (User: DESKTOP-MU6EJVC)
Description: {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

Error: (08/18/2021 07:36:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 19:30:51 on ‎18/‎08/‎2021 was unexpected.

Error: (08/18/2021 07:30:51 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:44:12 on ‎18/‎08/‎2021 was unexpected.

Error: (08/18/2021 07:30:46 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (08/18/2021 06:44:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:38:50 on ‎17/‎08/‎2021 was unexpected.

Error: (08/18/2021 06:44:06 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (08/17/2021 08:43:42 PM) (Source: DCOM) (User: DESKTOP-MU6EJVC)
Description: Microsoft.Windows.ContentDeliveryManager_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy!App.AppX447jn8wbjb1qsw3jxkndb19cwgsrtrkk.mca

Error: (08/17/2021 05:32:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJ364-MICROSOFT.SKYPEAPP.

Error: (08/16/2021 08:50:22 PM) (Source: DCOM) (User: DESKTOP-MU6EJVC)
Description: Microsoft.AAD.BrokerPlugin_1000.19041.1023.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider

Error: (08/16/2021 06:51:10 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJ364-MICROSOFT.SKYPEAPP.


Microsoft Office Sessions:
=========================
Error: (08/18/2021 07:35:50 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b5123a7c01d7945f46abe121C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dllcf59c833-f349-4437-9d45-ec9c91c39740

Error: (08/18/2021 07:35:43 PM) (Source: Application Error)(User: )
Description: LogonUI.exe10.0.19041.1c08a5452KERNELBASE.dll10.0.19041.1151891df6d3c000027b000000000010bd3eddc01d7945fda716efdC:\Windows\system32\LogonUI.exeC:\Windows\System32\KERNELBASE.dll526844e1-fba7-41da-9b58-0ef615b110ec

Error: (08/18/2021 06:48:47 PM) (Source: Application Hang)(User: )
Description: Discord.exe1.0.9002.028e801d79458b325cac44294967295C:\Users\rebec\AppData\Local\Discord\app-1.0.9002\Discord.exe0fec8fba-ad93-4e58-b68d-669d33d90932Top level window is idle

Error: (08/18/2021 06:47:03 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b51242b801d79458dfd24f9dC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dlldb9705e4-5822-4777-9983-370bbf20b8ea

Error: (08/18/2021 06:46:56 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512312001d79459096cd9c9C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dll250a6695-a714-4bc1-884d-e8faa40039d7

Error: (08/18/2021 06:46:55 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512241401d79458b4a3691fC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dll86c31616-426f-48fe-ab8d-510c6721fc73

Error: (08/18/2021 06:46:55 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512305001d79458b4a9606cC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dllcb05248b-c4f9-470d-bf36-0b4a27709ac0

Error: (08/18/2021 06:46:55 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b5123f7401d79458c1d15a0dC:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dll4ff7078a-7065-470c-92a6-9f466c1fa02a

Error: (08/18/2021 06:46:55 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512363401d79458b6ea32c7C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dll041cedbc-b63a-4424-b51b-75b647a8ba74

Error: (08/18/2021 06:46:53 PM) (Source: Application Error)(User: )
Description: UplayWebCore.exe124.3.10571.061155ee6KERNELBASE.dll10.0.19041.11515da51925e00000080012b512274001d79458dfd20137C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\UplayWebCore.exeC:\Windows\System32\KERNELBASE.dllc04b6ee8-596f-4080-846b-8e3adc49cc0b


CodeIntegrity Errors:
===================================
Date: 2021-08-16 18:51:11.2700000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:11.2590000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:11.2480000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.3600000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.3450000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.0150000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:51:05.0000000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8570000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8540000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2021-08-16 18:50:43.8490000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

AMD Chipset Software (HKLM-x32\...\AMD_Chipset_IODrivers) (Version: 2.17.25.506 - Advanced Micro Devices, Inc.)
AMD Ryzen Master (HKLM\...\AMD Ryzen Master) (Version: 2.8.0.1937 - Advanced Micro Devices, Inc.)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 21.6.1 - Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32\...\{9bbdaa84-1315-4bcf-ac55-57449b4228f1}) (Version: 2.17.25.506 - Advanced Micro Devices, Inc.) Hidden
Apex Legends (HKLM\...\Steam App 1172470) (Version: - Respawn Entertainment)
Blackmagic RAW Common Components (HKLM\...\{47DFB167-EACF-4A3D-A16F-BDF9E0D68983}) (Version: 2.1 - Blackmagic Design)
Branding64 (HKLM\...\{C871FC62-0186-40ED-BAEA-7C65BE367755}) (Version: 1.00.0006 - Advanced Micro Devices, Inc.) Hidden
DaVinci Resolve (HKLM\...\{22644994-D6EC-4A29-8A82-7DEF9A6A9BA9}) (Version: 17.2.20004 - Blackmagic Design)
DaVinci Resolve Control Panels (HKLM\...\{1488D9B9-38D3-4EEC-B97A-D2E82F7BE993}) (Version: 1.6.1.0 - Blackmagic Design)
Discord (HKCU\...\Discord) (Version: 1.0.9002 - Discord Inc.)
Elgato Stream Deck (HKLM\...\{06CA3675-CA3D-4CE9-9917-9604F5A34940}) (Version: 5.0.1.14252 - Elgato Systems GmbH)
Elgato USB Audio Device Driver v5.0.0 (HKLM-x32\...\Software_Elgato_Elgato_UsbAudio_Driver_Setup) (Version: 5.0.0 - Elgato)
Elgato Wave Link (HKLM\...\{AA6453E4-E04B-4DC1-9B59-DD7745C842CA}) (Version: 1.3.0.2536 - Elgato Systems)
Epic Games Launcher (HKLM-x32\...\{A7BBC0A6-3DB0-41CC-BCED-DDFC5D4F3060}) (Version: 1.2.17.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 92.0.4515.159 - Google LLC)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Logitech G HUB (HKLM\...\{521c89be-637f-4274-a840-baaf7460c2b2}) (Version: 2021.8.792 - Logitech)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 92.0.902.73 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.151.27 - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.150.0725.0001 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{852D8FE5-BC66-4061-B1C4-CADF51E5B27D}) (Version: 2.82.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 (HKLM-x32\...\{042d26ef-3dbe-4c25-95d3-4c1b11b235a7}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 (HKLM-x32\...\{9dff3540-fc85-4ed5-ac84-9e3c7fd8bece}) (Version: 12.0.40664.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913 (HKLM-x32\...\{855e31d2-9031-46e1-b06d-c9d7777deefb}) (Version: 14.28.29913.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913 (HKLM-x32\...\{03d1453c-7d5c-479c-afea-8482f406e036}) (Version: 14.28.29913.0 - Microsoft Corporation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.102.48654 - Electronic Arts, Inc.)
RyzenMasterSDK (HKLM\...\{22DFF94E-1F6F-463F-9F14-425610714166}) (Version: 1.2.3.5 - Advanced Micro Devices, Inc.) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries GG 6.2.0 (HKLM\...\SteelSeries Engine 3) (Version: 6.2.0 - SteelSeries ApS)
Streamlabs OBS 1.3.3 (HKLM\...\029c4619-0385-5543-9426-46f9987161d9) (Version: 1.3.3 - General Workings, Inc.)
Tom Clancy's Rainbow Six Siege (HKLM-x32\...\Uplay Install 635) (Version: - Ubisoft Montreal)
Tom Clancy's Rainbow Six Siege TS (HKLM-x32\...\Uplay Install 4865) (Version: - Ubisoft Montreal)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 124.2.10565 - Ubisoft)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 16305.69 MB
Available physical RAM: 10962.64 MB
Total Virtual: 19249.69 MB
Available Virtual: 10619.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:223.02 GB) (Free:121.62 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.57 GB) (Free:0.12 GB) NTFS
3 Drive e: (HDD) (Fixed) (Total:1862.45 GB) (Free:1701.95 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-MU6EJVC

Administrator DefaultAccount Guest
rebec WDAGUtilityAccount


**** End of log ****
 
#10
Only the one thing of note in Speccy, you need to go into the BIOS and manually set the RAM speed to 3200MHz.

Regarding the MTB log, Avast has been successfully removed and there are no reported issues since it was removed, hopefully a good sign but Ubisoft software was causing regular problems along with the odd Discord one.

Check to make sure that crash dmps are enabled on the computer, if they are and there are no crash dmps it means that a third party program is crashing which is something that only that software provider can help you with.

See Configure the dump type info here for how to set up small memory dumps.
 
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