• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Galaxy A12 wireless

Status
Not open for further replies.
My wife's phone continually seems to drop it's wireless connection and reverts to 4g in the house. We have pretty good WiFi coverage and where it normally disconnects in the conservatory the signal according to WiFi man is good. The only thing I can narrow it down to is her using a Bluetooth speaker next to her phone. I'm surmising that as they both use 2.4ghz they are interfering. Her phone doesn't have 5ghz wireless. Can anyone suggest anything regards this issue, or if I'm completely on the wrong track.....
 
first thing to come into my mind when you mentioned Bluetooth speaker is the potential interference.
either magnetic or EMP in general.
with either, small variances in distance can make all the difference - so moving the phone or the speaker a few metres away may help.
also, humans are mostly water, another great source of wireless absorption, so make sure she isn't in the line of sight from the phone to the wireless access point.
 
To add to what has been stated.

Have you tried telling the phone to forget that connection and recreate it?

Is that the only device that is having issues is staying connected?
The only thing I can narrow it down to is her using a Bluetooth speaker next to her phone.
If the speaker is in a different room and or disconnected totally does this happen.

Speaker in different room and the phone is close does it disconnect?
 
Hi. The speaker and phone have normally been next to each other. She only notices when she realises that a chunk of her data allowance has been used.
This is the only device with this issue, my daughter has the same phone with no issues. Yes I've recreated connection a couple of times.
She moved them apart this afternoon and seems better, we will know as I've turned off mobile data so if it drops everything will stop . She didn't listen for long today though. I'll give it a few days of the moving them apart and see what happens. Dosnt seem to happen when speaker off
 
Status
Not open for further replies.