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Solved Freezing and restarting PC

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Topo22

Topo22

PCHF Member
Mar 24, 2020
10
0
30
#1
Hey guys!
I need help i want to ask why comp is propretly freezing and restarting.. its 3 years old now and i cant solve problem..im using him maybe if i count a half year because of that and rest one is on repairs or its not working.. I tried to test all components with different softwares but it wont to show what is the problem.. If you know maybe what it can be please help me..
Components are:
Cpu: intel i7 7700k
Gpu: asus rog strix 1080
Ram:32gb
Cooling: nzxt kraken x72
Power supply: corsair tx 850
Motherboard: maximus ix formula
 
#5
Sounds like something overheating and as there are no crash dmps it looks quite possible.

Are crash cmps enabled on your computer?

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
#6
phillpower2 said:
Sounds like something overheating and as there are no crash dmps it looks quite possible.

Are crash cmps enabled on your computer?

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
Click to expand...
I just instaled again Windows so
these are results
 

Attachments

  • MTB.txt
    18.6 KB · Views: 6
#7
Can I ask from where you got the Windows media from that is installed on the computer, reason I ask can be seen below and which suggests that it is not legit!

Application errors:
==================
Error: (03/29/2020 11:31:55 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (03/29/2020 11:31:55 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=2
 
#11
Do you have a link to the place from where you downloaded Windows 10 Pro.

You cannot download Windows 10 Pro from Microsoft per se, it is the product key that you have paid for that determines what features within Windows 10 are enabled, if you have a Windows 10 Home key when you enter the 25 pin product key for Windows only the features for Home will be enabled and not those for Windows 10 Pro, all this information is stored on the Microsoft database and if you try using a Windows product key that has been used elsewhere you will get the activation error that is shown in the MTB log.


Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
 
#12
phillpower2 said:
Do you have a link to the place from where you downloaded Windows 10 Pro.

You cannot download Windows 10 Pro from Microsoft per se, it is the product key that you have paid for that determines what features within Windows 10 are enabled, if you have a Windows 10 Home key when you enter the 25 pin product key for Windows only the features for Home will be enabled and not those for Windows 10 Pro, all this information is stored on the Microsoft database and if you try using a Windows product key that has been used elsewhere you will get the activation error that is shown in the MTB log.


Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
Click to expand...
Sorry for unnecesseray replies.
I know for windows pro that i don't have right key and i can't put windows home key the same as pro.. I tried many times to install windows just want to be sure if is the windows fault but i think it isnt..
I think is some of the componenta fault.. But i can't find the results.. https://www.microsoft.com/sl-si/software-download/windows10ISO.. this is the link where i downloaded..
But i have also installed on my laptop too but dont make any problems.. it works perfectly..
Sorry for my english :)
 
#13
Topo22 said:
Sorry for unnecesseray replies.
Click to expand...
But you have done it again, just type your response in the dialogue input box and then press post reply when you are ready, do not click on the Reply option, we have to read everything on screen to make sure that nothing gets missed, reading quoted replies is both unnecessary and unhelpful.

That is where I send people to get ISOs so that is all good.

This is what you need to do so that we can continue to help you;

Clean install Windows using the correct Windows product key.

Install the drivers for motherboard and starting with the chipset drivers first.

Try the computer out, if no problems great but if you need to come back we will need to see a new MTB log and a Speccy url, this is so that we can check that there is a legitimate OS on the computer, we have to protect PCHF and the sites owner.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#16
i see something intereseted here.. i tried to clean install my windows like you told me and tried to download motherboard drivers chipset and other stuff so it start again to freezing and reseting and doing like before... i tried to disable my Graphic card and its work normally now without freezing .. so it may be this..is my GPU problem?
 
#17
I find problem.. It was the part of the pcie expres slot for gpu where it goes from the motherboard to the gpu i dont how its called.. So i tried to connect gpu directly to the motherboard and it worked perfectly.. but i think i will need new PC case(now i have thermaltake P3 core just to have imagine how it looks) ..
Thank you guys for taking time and try to help me!!
 
#18
Somewhat of a mystery to what you describe but glad to hear that it is sorted.

You are welcome and thank you for letting us know that assistance was no longer required (y)
 
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