Have a good night. Thank you so much for your helpPlease perform a clean boot on your machine and let me know the result.
How to clean boot your Windows 11 computer | TechRepublic
Troubleshooting a problem computer requires patience, know-how, and a lot of trial and error. Booting your PC in a clean configuration can help automate the process.www.techrepublic.com
I’ll double check the logs to make sure I did not miss anything, that usually takes me an hour. So I will have a reply tomorrow after work, as I’m headed to sleep now. 4 am comes early...
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Solved Freezes after first bootup of day, and after exiting sleep mode. Also freezes randomly
- Thread starter crimson51
- Start date
- Status
How is the machine under a clean boot?
After going over everything again, I am not seeing any malware, but we will run a couple more checks to make sure. I am however seeing some clutter that could be removed. We can remove some un needed programs and trim up the scheduled task on the machine to try and improve things if you wish.
ZHP cleaner Scan.
Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.
Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!
Once the scan is completed, the you will want to click the Repair button.
At the end of the process you may be asked to reboot your machine.
After you reboot a report will open on your desktop.
Attach the report here in your next reply.
Disable windows 10 spyware with O&O software, this can chew up bandwidth... microsoft is constantly uploading various data from your machine.
Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.
Uninstall Useless to you windows apps with O&O App buster.
Download AV block remover .
Unzip to your desktop, Right click run as admin and follow the instructions. If it does not start, rename the AVbr.exe file to, for example, AV_br.exe
Click yes to reset hosts file.
After the machine reboots then there will be a logfile in the new folder created, post that please.
Let's run a scan with Emsisoft Emergency Kit to be safe.
After going over everything again, I am not seeing any malware, but we will run a couple more checks to make sure. I am however seeing some clutter that could be removed. We can remove some un needed programs and trim up the scheduled task on the machine to try and improve things if you wish.
ZHP cleaner Scan.
Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.
Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!
Once the scan is completed, the you will want to click the Repair button.
At the end of the process you may be asked to reboot your machine.
After you reboot a report will open on your desktop.
Attach the report here in your next reply.
Disable windows 10 spyware with O&O software, this can chew up bandwidth... microsoft is constantly uploading various data from your machine.
Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.
Uninstall Useless to you windows apps with O&O App buster.
Download AV block remover .
Unzip to your desktop, Right click run as admin and follow the instructions. If it does not start, rename the AVbr.exe file to, for example, AV_br.exe
Click yes to reset hosts file.
After the machine reboots then there will be a logfile in the new folder created, post that please.
Let's run a scan with Emsisoft Emergency Kit to be safe.
- Install and Run Emsisoft Emergency Kit (EEK):
- Double click EmergencyKitScanner.exe to install EEK
- When the installation of EEK is complete the Emergency Kit scanner will run.
NOTE: Make sure to enable PUPs detection. - Click "Yes" to Update Emsisoft Emergency Kit
- Under "Scan" click-on "Malware Scan".
IMPORTANT: Do not quarantine or delete anything. We just want the scan log without anything being quarantined or deleted. - Save the scan log somewhere that you can find it.
- Exit Emsisoft Emergency Kit.
Ok. we must try and narrow the culprit, reverse the clean boot, by re enabling the startups and services. Then reboot the machine. Then post a hijack this log for me.
HijackThis.
1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.
I apologize for the delay.
uninstall the following programs with GeekUninstaller.
The item in red, only remove if you do not use.
Lenovo Service Bridge (HKU\S-1-5-21-3816550260-3502602530-2828805135-1001\...\{2C74547D-EF88-47F4-85F5-BE46A31E26B7}_is1) (Version: 5.0.2.12 - Lenovo)
Lenovo System Update (HKLM-x32\...\TVSU_is1) (Version: 5.07.0136 - Lenovo)
Lenovo Vantage Service (HKLM-x32\...\VantageSRV_is1) (Version: 3.13.14.0 - Lenovo Group Ltd.)
Microsoft OneDrive (HKU\S-1-5-21-3816550260-3502602530-2828805135-1001\...\OneDriveSetup.exe) (Version: 22.131.0619.0001 - Microsoft Corporation)
Panda Cloud Cleaner (HKLM-x32\...\{92B2B132-C7F0-43DC-921A-4493C04F78A4}_is1) (Version: 1.1.10 - Panda Security)
WebAdvisor by McAfee (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.726 - McAfee, LLC)
Start Hijack this as Admin, check the following, then click the fix,
Reboot your machine.
uninstall the following programs with GeekUninstaller.
The item in red, only remove if you do not use.
Lenovo Service Bridge (HKU\S-1-5-21-3816550260-3502602530-2828805135-1001\...\{2C74547D-EF88-47F4-85F5-BE46A31E26B7}_is1) (Version: 5.0.2.12 - Lenovo)
Lenovo System Update (HKLM-x32\...\TVSU_is1) (Version: 5.07.0136 - Lenovo)
Lenovo Vantage Service (HKLM-x32\...\VantageSRV_is1) (Version: 3.13.14.0 - Lenovo Group Ltd.)
Microsoft OneDrive (HKU\S-1-5-21-3816550260-3502602530-2828805135-1001\...\OneDriveSetup.exe) (Version: 22.131.0619.0001 - Microsoft Corporation)
Panda Cloud Cleaner (HKLM-x32\...\{92B2B132-C7F0-43DC-921A-4493C04F78A4}_is1) (Version: 1.1.10 - Panda Security)
WebAdvisor by McAfee (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.726 - McAfee, LLC)
Start Hijack this as Admin, check the following, then click the fix,
Reboot your machine.
Code:
O2 - HKLM\..\BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\x64\IEPlugin.dll
O2-32 - HKLM\..\BHO: McAfee WebAdvisor - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O4 - HKU\S-1-5-19\..\RunOnce: [WAB Migrate] = C:\Program Files\Windows Mail\wab.exe /Upgrade (User 'Local service')
O4 - HKU\S-1-5-20\..\RunOnce: [WAB Migrate] = C:\Program Files\Windows Mail\wab.exe /Upgrade (User 'Network service')
O9 - Button: HKLM\..\{48A61126-9A19-4C50-A214-FF08CB94995C}: McAfee WebAdvisor - C:\Program Files\McAfee\WebAdvisor\x64\IEPlugin.dll
O9 - Tools menu item: HKLM\..\{48A61126-9A19-4C50-A214-FF08CB94995C}: McAfee WebAdvisor - C:\Program Files\McAfee\WebAdvisor\x64\IEPlugin.dll
O9-32 - Button: HKLM\..\{48A61126-9A19-4C50-A214-FF08CB94995C}: McAfee WebAdvisor - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O9-32 - Tools menu item: HKLM\..\{48A61126-9A19-4C50-A214-FF08CB94995C}: McAfee WebAdvisor - C:\Program Files\McAfee\WebAdvisor\win32\IEPlugin.dll
O22 - Task: (telemetry) \Lenovo\Vantage\Schedule\DailyTelemetryTransmission - C:\Program Files (x86)\Lenovo\VantageService\3.13.14.0\ScheduleEventAction.exe DailyTelemetryTransmission
O22 - Task: (telemetry) \Microsoft\Windows\Application Experience\PcaPatchDbTask - C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\PcaSvc.dll,PcaPatchSdbTask (Microsoft)
O22 - Task: (telemetry) NvTmRep_CrashReport1_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NvBackend\NvTmRep.exe
O22 - Task: (telemetry) NvTmRep_CrashReport2_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NvBackend\NvTmRep.exe
O22 - Task: (telemetry) NvTmRep_CrashReport3_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NvBackend\NvTmRep.exe
O22 - Task: (telemetry) NvTmRep_CrashReport4_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NvBackend\NvTmRep.exe
O22 - Task: NvDriverUpdateCheckDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe -d "C:\Program Files\NVIDIA Corporation\NvDriverUpdateCheck" -l 3 -f C:\ProgramData\NVIDIA\NvContainerDriverUpdateCheck.log
O22 - Task: NVIDIA GeForce Experience SelfUpdate_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
O22 - Task: NvProfileUpdaterDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\Update Core\NvProfileUpdater64.exe
O22 - Task: NvProfileUpdaterOnLogon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8} - C:\Program Files\NVIDIA Corporation\Update Core\NvProfileUpdater64.exe
O22 - Task: OneDrive Reporting Task-S-1-5-21-3816550260-3502602530-2828805135-1001 - C:\Users\19524\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe /reporting
O23 - Service R2: McAfee WebAdvisor - C:\Program Files\McAfee\WebAdvisor\ServiceHost.exe
O23 - Service S2: Google Update Service (gupdate) - (gupdate) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /svc
O23 - Service S3: Google Update Service (gupdatem) - (gupdatem) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /medsvc
O23 - Service S3: System Update - (SUService) - C:\Program Files (x86)\Lenovo\System Update\SUService.exeI was able to find most but not all of those things. I didn't find any of the files related to McAfee after removing it, same with the Lenovo systems. Also anything starting with O23. Here's everything that showed up and everything I checked off. I'll update once I've done the fix and reboot
Reboot's done. Computer is functional, though unsure about the freezes being fixed
Just had freeze. One sec, I'll see if there's something I can do to deduce the cause
Can you upload the dump file for me please.
Here is a link that explains how.
h30434.www3.hp.com
Here is a link that explains how.
How to compress and upload Minidump files
Table of Contents: A How to compresss Minidump files using 7-Zip B How to compresss Minidump files using WinRar C How to upload Minidump files using MediaFire - free cloud storage service
Just to let you know I have the file dumpCan you upload the dump file for me please.
Here is a link that explains how.
How to compress and upload Minidump files
Table of Contents: A How to compresss Minidump files using 7-Zip B How to compresss Minidump files using WinRar C How to upload Minidump files using MediaFire - free cloud storage service
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