-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Solved Firefox Bookmarks and History Are Gone
- Thread starter Wendy
- Start date
- Status
I just found "import and backup" on the blank firefox library screen. I clicked on restore and yesterday's date but it said "unable to process backup file". I have an acronis backup from yesterday. Should I try to find a file there and try to restore it? If yes, what am I looking for?
I searched for help and found a website that said to enter "%APPDATA%\Mozilla\Firefox\Profiles\ ". I did that and it showed what is supposed to be my firefox profile". I attached a screenshot of it. It's a week old but that's OK - I can manage with that. But what do I with this file now? Does this file really have my bookmarks?
Attachments
That is indeed your bookmarks just in compressed form.
You should be able to import them and select that file from the Restore function.
You should be able to import them and select that file from the Restore function.
Just curious, the latest version of Firefox is 70.0.1. You should update Firefox for security reasons
Try signing out of the computer, doing a reboot, and seeing if that helps. Your profile might be broken and not fully loaded and that could be why you can't restore anything. Did you enable Firefox Sync by any chance?
Also, I strongly advise updating Firefox to 70.0.1 as per my previous post.
Also, I strongly advise updating Firefox to 70.0.1 as per my previous post.
I don't know what firefox sync is - could I have accidentally enabled it?
I didn't update firefox because last time I did all of my bookmarks folders that had been open were closed in the epdate. I had to go through each folder manually and re-open them so that I could find the bookmarks in them.
I didn't update firefox because last time I did all of my bookmarks folders that had been open were closed in the epdate. I had to go through each folder manually and re-open them so that I could find the bookmarks in them.
Firefox Sync automatically syncs all your bookmarks so you don't have to. Your bookmarks are saved in the cloud and they follow you through updates, re-installs, etc.
- Status