I'm running Windows 7 on a Sony Vaio. I had a problem with my UK IP address being changed to a USA IP address. I carried out a factory restore on my router. When this didn't work despite having the Norton Security suite installed I carried out a factory restore on my laptop and this has caused a major problem for me. I always understood that MS would withdraw support for Win 7 in 2020, this it seems was incorrect. I am now in a position where I cannot download, Norton, IE 11 etc I keep getting error message saying it's not possible to download. I have tried IE 8, Chrome and Firefox all with the same results. Is there any way of getting the laptop back in working order and not have to upgrade to Win10 for the crazy money they are asking?