Dwm.exe keeps crashing Faulting module name: KERNELBASE.dll

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ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
Anyway it just crashed again last time ill post the log before i do a full clean format of my drives

MiniToolBox by Farbar Version: 17-06-2016
Ran by ParkGuest (administrator) on 15-10-2021 at 14:56:36
Running from "E:\The Great Folder"
Microsoft Windows 10 Home (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/15/2021 02:49:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x254
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x2848
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x13c4
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x243c
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x261c
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0xce8
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0x201c
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0464645
Fault offset: 0x000000000010be3e
Faulting process id: 0xc70
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/15/2021 02:48:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xc00001ad
Fault offset: 0x000000000010be3e
Faulting process id: 0x4cc
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (10/13/2021 07:06:31 PM) (Source: Application Hang) (User: )
Description: The program WowClassic.exe version 2.5.2.40617 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 5a8

Start Time: 01d7c08f43ad87f2

Termination Time: 3

Application Path: E:\Battlenet\World of Warcraft\_classic_\WowClassic.exe

Report Id: 3ccf72ca-93f4-4b5b-a70a-8893b17112b1

Faulting package full name:

Faulting package-relative application ID:

Hang type: WowClassic.exe0


System errors:
=============
Error: (10/15/2021 02:50:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:38:29 PM on ‎10/‎15/‎2021 was unexpected.

Error: (10/14/2021 07:18:09 PM) (Source: volmgr) (User: )
Description: Dump file creation failed due to error during dump creation.

Error: (10/14/2021 07:18:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:09:02 PM on ‎10/‎14/‎2021 was unexpected.

Error: (10/13/2021 12:27:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service did not shut down properly after receiving a preshutdown control.

Error: (10/12/2021 03:08:10 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800706be: 2021-10 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5006670).

Error: (10/12/2021 12:50:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (10/12/2021 12:38:02 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error:
%%21 = The device is not ready.


Error: (10/12/2021 12:38:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {A47979D2-C419-11D9-A5B4-001185AD2B89}

Error: (10/12/2021 12:36:07 PM) (Source: Service Control Manager) (User: )
Description: The Connected Devices Platform Service service depends on the Network Connection Broker service which failed to start because of the following error:
%%1070 = After starting, the service hung in a start-pending state.


Error: (10/12/2021 12:36:07 PM) (Source: Service Control Manager) (User: )
Description: The Network Connection Broker service hung on starting.


Microsoft Office Sessions:
=========================
Error: (10/15/2021 02:49:01 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e25401d7c1fdb2e78ffaC:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll419d4f85-cd73-4175-a72d-42085cd11efb

Error: (10/15/2021 02:48:59 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e284801d7c1fdb19a09f0C:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dllcd83bfcb-1fcc-41e9-ad63-8e701a00e4bd

Error: (10/15/2021 02:48:57 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e13c401d7c1fdb0348848C:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dlla9b207ab-fc3c-4872-b5aa-57f77e5d36fd

Error: (10/15/2021 02:48:54 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e243c01d7c1fdaed3aa07C:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll23e389cf-4b30-416e-b3b0-e31054b307c4

Error: (10/15/2021 02:48:52 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e261c01d7c1fdad62f7f9C:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll1c87c1d8-8cff-4561-bcb2-233d9ee3a12c

Error: (10/15/2021 02:48:50 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3ece801d7c1fdabfb5916C:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll3ee0ed0f-1b8d-4426-b490-02080a865e74

Error: (10/15/2021 02:48:47 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3e201c01d7c1fdaa8d073aC:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll73523253-ef33-4553-a2d5-9b465e46e8e8

Error: (10/15/2021 02:48:42 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934e0464645000000000010be3ec7001d7c1fda79baf3bC:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll0e4e4d15-ba98-468e-b647-229b63301668

Error: (10/15/2021 02:48:41 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.19041.7466be51595KERNELBASE.dll10.0.19041.1202c9db1934c00001ad000000000010be3e4cc01d7c15a2d5a996aC:\WINDOWS\system32\dwm.exeC:\WINDOWS\System32\KERNELBASE.dll7ff15cf8-368c-42b9-b6ee-c81046f888dc

Error: (10/13/2021 07:06:31 PM) (Source: Application Hang)(User: )
Description: WowClassic.exe2.5.2.406175a801d7c08f43ad87f23E:\Battlenet\World of Warcraft\_classic_\WowClassic.exe3ccf72ca-93f4-4b5b-a70a-8893b17112b1Unknown


=========================== Installed Programs ============================

Burning Crusade Classic (HKLM-x32\...\Burning Crusade Classic) (Version: - Blizzard Entertainment)
CCleaner (HKLM\...\CCleaner) (Version: 5.85 - Piriform)
Discord (HKCU\...\Discord) (Version: 1.0.9003 - Discord Inc.)
IrfanView 4.58 (64-bit) (HKLM\...\IrfanView64) (Version: 4.58 - Irfan Skiljan)
Malwarebytes version 4.4.8.137 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.4.8.137 - Malwarebytes)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 94.0.992.47 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.153.47 - )
Microsoft Update Health Tools (HKLM\...\{29B15818-E79F-4AB0-8938-9410C807AD76}) (Version: 2.84.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSI Afterburner 4.6.4 Beta 4 (HKLM-x32\...\Afterburner) (Version: 4.6.4 Beta 4 - MSI Co., LTD)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version: - )
NVIDIA Graphics Driver 496.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 496.13 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.92 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.92 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
OpenOffice 4.1.11 (HKLM-x32\...\{D2F124FC-5373-4A4A-8C5A-61052A3D34CA}) (Version: 4.111.9808 - Apache Software Foundation)
Waterfox (x64 en-US) (HKLM\...\Waterfox G3.2.6 (x64 en-US)) (Version: G3.2.6 - Waterfox)
WinRAR 6.02 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.02.0 - win.rar GmbH)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 32627 MB
Available physical RAM: 25544.54 MB
Total Virtual: 34675 MB
Available Virtual: 26170.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.97 GB) (Free:882.14 GB) NTFS
2 Drive e: (Stuff) (Fixed) (Total:1862.99 GB) (Free:622.65 GB) exFAT
3 Drive f: (Games 2) (Fixed) (Total:1862.99 GB) (Free:1141.27 GB) exFAT

========================= Users: ========================================

User accounts for \\DESKTOP-3IILIDL

Administrator DefaultAccount Guest
ParkGuest WDAGUtilityAccount


**** End of log ****

This did not create a Minidump file

As you can see it is back to saying that DWM.exe is crashing with Faulting module name: KERNELBASE.dll im not sure what im going to do if after i do the full clean reinstall it still crashes short of buying a new pc Etherway i apperciate you trying to help me.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
i REALLY want to know what exactly is doing this

Windows corruption is what is causing it.

Download yourself a new Windows 10 ISO for free from here using method two.

Clean install Windows 10 using the ISO then install the chipset, storage/SATA and GPU drivers and in that exact order.

If a legitimate Windows 10 product key has ever been used on a computer you can re install Windows 10 as many times as you like and you will not be required to re enter the Windows 10 product key, that information along with the motherboard details are stored on the Microsoft servers and as long as the MB is not changed the details will match and Microsoft should not ask for a product key to be entered.

Any problems with the product key after using the Windows 10 ISO you are going to have to activate Windows using the automated telephone service.

See info here
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
alright i apologize for the late response was away from my house for these last few days, im going to go head and do a full clean boot of every single drive and see what happens, quick question could shooty RAM cause this to happen? i just wanna know what is causing my windows to become corrupt.
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
Alright i just did a full Format clean boot of windows 10, changed my SSDS to NTFS format I'm going to see if that does anything and will post any crash log if one happens.
I wanna thank you for how long you have been helping me
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
So it crashed twice, once immiditly after windows installed it's updates and gave me 2 errors

one looked like this
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 193
Parameter 1: 80f
Parameter 2: ffffffffc0000017
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033

the other like this

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb00bc0c04010
Parameter 2: fffff8001d860630
Parameter 3: 0
Parameter 4: 498
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033

No mini dump was made

and it just crashed right now

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffde8a893e1010
Parameter 2: fffff80166670630
Parameter 3: 0
Parameter 4: 47c
OS version: 10_0_19042
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033

MTB below
MiniToolBox by Farbar Version: 17-06-2016
Ran by ParkGuest (administrator) on 20-10-2021 at 11:13:04
Running from "D:\Minitoolbox"
Microsoft Windows 10 Home (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/19/2021 05:16:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2021 05:16:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2021 05:16:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/19/2021 04:30:59 PM) (Source: Application Hang) (User: )
Description: The program Microsoft.Photos.exe version 2021.21090.10007.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1700

Start Time: 01d7c4d66184f10e

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe

Report Id: ed313bd2-f512-41f4-9ff4-ee76bd491f82

Faulting package full name: Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hang type: Microsoft.Photos.exe0

Error: (10/18/2021 11:25:05 PM) (Source: Microsoft-Windows-PerfNet) (User: DESKTOP-FAQ9MFB)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (10/18/2021 11:22:42 PM) (Source: Microsoft-Windows-Perflib) (User: DESKTOP-FAQ9MFB)
Description: Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll" (Win32 error code 126).

Error: (10/18/2021 10:48:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/18/2021 10:48:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/18/2021 10:48:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/18/2021 10:48:20 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]


System errors:
=============
Error: (10/20/2021 11:10:50 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Update Health Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (10/20/2021 11:10:50 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Update Health Service service to connect.

Error: (10/20/2021 11:06:47 AM) (Source: volmgr) (User: )
Description: Configuring the Page file for crash dump failed. Make sure there is a page
file on the boot partition and that is large enough to contain all physical
memory.

Error: (10/20/2021 11:07:10 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:54:58 AM on ‎10/‎20/‎2021 was unexpected.

Error: (10/19/2021 04:58:46 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Update Health Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (10/19/2021 04:58:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Update Health Service service to connect.

Error: (10/19/2021 04:54:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:32:24 PM on ‎10/‎19/‎2021 was unexpected.

Error: (10/19/2021 03:14:52 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Update Health Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (10/19/2021 03:14:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Update Health Service service to connect.

Error: (10/19/2021 02:46:41 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Update Health Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.



Microsoft Office Sessions:
=========================
Error: (10/19/2021 05:16:25 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"D:\MSI Afterburner\MSIAfterburner.exe

Error: (10/19/2021 05:16:24 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"D:\MSI Afterburner\MSIAfterburner.exe

Error: (10/19/2021 05:16:22 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"D:\MSI Afterburner\MSIAfterburner.exe

Error: (10/19/2021 04:30:59 PM) (Source: Application Hang)(User: )
Description: Microsoft.Photos.exe2021.21090.10007.0170001d7c4d66184f10e4294967295C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exeed313bd2-f512-41f4-9ff4-ee76bd491f82Microsoft.Windows.Photos_2021.21090.10007.0_x64__8wekyb3d8bbweAppQuiesce

Error: (10/18/2021 11:25:05 PM) (Source: Microsoft-Windows-PerfNet)(User: DESKTOP-FAQ9MFB)
Description: 3221225506

Error: (10/18/2021 11:22:42 PM) (Source: Microsoft-Windows-Perflib)(User: DESKTOP-FAQ9MFB)
Description: C:\Windows\system32\sysmain.dll126

Error: (10/18/2021 10:48:20 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (10/18/2021 10:48:20 PM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (10/18/2021 10:48:20 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (10/18/2021 10:48:20 PM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.


=========================== Installed Programs ============================

Ascension Launcher 1.71 (HKLM\...\{58D22CF7-EECE-433A-B4B3-A268FF8487B1}_is1) (Version: 1.71 - Project Ascension)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Burning Crusade Classic (HKLM-x32\...\Burning Crusade Classic) (Version: - Blizzard Entertainment)
CCleaner (HKLM\...\CCleaner) (Version: 5.85 - Piriform)
CurseForge (HKCU\...\Overwolf_cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj) (Version: 0.184.1.10 - Overwolf app)
Discord (HKCU\...\Discord) (Version: 1.0.9003 - Discord Inc.)
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GpxCommon.Oss) (Version: 7.1 - NVIDIA Corporation) Hidden
Intel(R) Chipset Device Software (HKLM-x32\...\{8fd77154-9595-4dc2-9a8d-145cd53b5105}) (Version: 10.1.18793.8276 - Intel(R) Corporation)
IrfanView 4.58 (64-bit) (HKLM\...\IrfanView64) (Version: 4.58 - Irfan Skiljan)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 94.0.992.50 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.153.47 - )
Microsoft Update Health Tools (HKLM\...\{29B15818-E79F-4AB0-8938-9410C807AD76}) (Version: 2.84.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821 (HKLM-x32\...\{6361b579-2795-4886-b2a8-53d5239b6452}) (Version: 14.22.27821.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821 (HKLM-x32\...\{5bfc1380-fd35-4b85-9715-7351535d077e}) (Version: 14.22.27821.0 - Microsoft Corporation)
MSI Afterburner 4.6.4 Beta 4 (HKLM-x32\...\Afterburner) (Version: 4.6.4 Beta 4 - MSI Co., LTD)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.33 - NVIDIA Corporation) Hidden
NVIDIA FrameView SDK 1.1.4923.29968894 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.1.4923.29968894 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.23.0.74 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.23.0.74 - NVIDIA Corporation)
NVIDIA Graphics Driver 496.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 496.13 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.92 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.92 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24370.22713 - NVIDIA Corporation) Hidden
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.180.0.6 - Overwolf Ltd.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Waterfox (x64 en-US) (HKLM\...\Waterfox G3.2.6 (x64 en-US)) (Version: G3.2.6 - Waterfox)
WinRAR 6.02 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.02.0 - win.rar GmbH)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 32627.01 MB
Available physical RAM: 27966.04 MB
Total Virtual: 67443.01 MB
Available Virtual: 61154.65 MB

========================= Partitions: =====================================

1 Drive c: (System Files) (Fixed) (Total:930.91 GB) (Free:847.85 GB) NTFS
2 Drive d: (Other Stuff) (Fixed) (Total:1863 GB) (Free:1830.21 GB) NTFS
3 Drive e: (Games) (Fixed) (Total:1863 GB) (Free:1833.7 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-FAQ9MFB

Administrator DefaultAccount Guest
ParkGuest WDAGUtilityAccount


**** End of log ****

At this point i don't know what else we can do, iv done a repair, a clean instal, a FULL pc Format install
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
And it is doing the same thing as before, Both my monitors go black, lose signal, only come back after a hard shutoff can still hear audio.
i will point out that it seems to be getting worse, it was like once every day or every other day, now it seems to be 1-2 times everyday
 

phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
Did you download and use a legitimate ISO from the Microsoft link that I provided, the above suggests not so either the boot drive has issues or the exact steps were not followed.

Once Windows has been clean installed you must then install first the chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the hardware manufacturer or downloaded and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Were the steps above the exact ones that you followed to clean install Windows and then the chipset drivers, the storage/SATA drivers and third the graphics drivers,

Can we have a new Speccy url.
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
Alright so it turns out the even after it turned off Windows 10 Auto install drivers it still is doing it as soon as i plug my Ethernet into the PC.
So maybe it keeps over writing the drives from the manufacture websites, im going to to clean reinstall windows, not put my Ethernet cable in and see if it finds any errors
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
sorry for the spam but just before i did the clean boot to look and infact Windows keeps automaticly installing old (2006) Drivers for alot of my Hardware
even though i turned off the Auto Hardware Driver Installer, don't know if this info will help.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
We can see by your latest Speccy report that the first drivers to get installed were Samsung USB drivers and then some odd Intel drivers dated 2040 :unsure: this type of issue was documented here last year

If you check the guidance that was provided it was suggested that the drivers can either come from a disk provided by the hardware manufacturer or downloaded and saved to a flash drive etc, this really is a must and Windows should100% not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Regarding your new Speccy report, we never got to looking at the first one but after looking at the second we can see an issue with your RAM.

For now I would disconnect the two USB HDDs and the second monitor, save the required divers to a USB flashdrive, with the PC disconnected from the Ethernet so that Windows cannot look for updates, do a Windows 10 reset which reinstalls Windows but deletes everything else, you can then install the chipset, SATA/storage and GPU drivers, once done, connect the Ethernet cable and check for but do not install any updates other than for Windows 10 and Windows Defender.

Post back with an update for us once the above has been done.

NB: Please keep the two external USB drives and second screen disconnected while we troubleshoot this, it will hopefully help to narrow the cause down.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
Not seeing any drivers or WIndows 10 and Defender updates having been installed

What about the above, any feedback on that

Edit to add: Those drivers in Speccy do not look like they were installed from a disk or thumbdrive.
 

ParkGuest

PCHF Member
Oct 11, 2021
25
0
28
i was going to put the speccy before and after I did windows update just incase somthing looks like it was messed up by the windows update
 
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