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Solved Dropping Frames while Streaming

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coolhandluke

PCHF Member
Oct 7, 2016
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So this started about 5 days ago. I was streaming perfectly, 5000 bitrate 720p 60 fps. No dropped frames at all. Then about 3 hours into the stream I just all of a sudden start dropping every frame possible. I don't know what caused it and it wouldn't work after restarting the stream.

Called spectrum, had them "reset my connection" and tried streaming, same thing happened. Decided to take a break from streaming for a day, went back to stream. Worked perfectly for all but 20 minutes then the same thing happened. Changed DNS servers, tried about 5 minutes ago, same things. I don't know what else I should try nor do I know what is causing it. I know it's not my computer, and my internet is 400 down and 20 up. I have been streaming for 2 years and have never had this issue. I got the modem and router from spectrum about 6 months ago.

Anything is helpful, thanks!

Cheers,

Luke
 
Have you tried waiting a bit after returning to the desktop before shutting down?
Yes, I have waited a day and it worked well for about 2 hours then 20 minutes of complete frame drop.

I was looking at my computer files to see if there was anything suspicious. I saw a file that I have not seen before named DIFX. Which i know DIFx has to do with windows 10 downloads but I don't know if it is called DIFX instead of DIFx meant anything. Anyways I deleted it, restarted my pc did another virus scan in safe mode and rebooted. have been doing a bandwidth test with OBS so far and it looks like I am not dropping any frames.
 
So I sat on it for a couple of days and then went back to stream. Worked fine and then it started back up again. I switched out the ethernet cable and the same thing happened, then I switch the port that the ethernet is in on the router and the same thing happened. I think I might switch out the router and modem tomorrow.
*EDIT*: So my setup is a dual PC setup (now before you ask this, I have 400 mbps down and 20 up, that is more than enough to stream and play video games at the same time, trust me, I have been doing it for two years :D). I just tried streaming on my gaming comptuer to see it if would do the same thing and it does. So that leaves me to believe its either the router or modem. I'm going go to switch them out tomorrow at my local spectrum (yes I know, spectrum :/) store tomorrow. Ill update you guys later tomorrow night!
 
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What happens if you eliminate the router and just use the Modem?
I'm not sure, it's working fine now so I will have to try when it is dropping frames left and right.

Here are some pictures of what I have been going through...


I have been told by a friend to go to spectrum and get a router and modem combo because even though they told me differently, they have that, so I will do that tomorrow and see if it changes anything.
 
Ok so I replaced the modem and router with a new one and it looks like its working well so far. about 1% dropped frames but that is when there is a lot happening on the screen which is usual. I guess that was the fix, thanks for all the help! :D
 
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