Dell support assist checks fans on boot up

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shaky98

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May 14, 2019
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i got a new gaming case a month back or so and i moved everything into it. ive changed many components but the motherboard/bios is still dell. the fans now run through my new case as i can control them separately. however dell support assist runs every time i turn on my computer and i cant find anyway to turn it off. i have to hit esc to stop it from doing the check but it takes extra time on every boot up and if i dont hit esc fast enough before it starts it takes a minute or two to finish before my pc will finally start to boot up. ive tried turing secure boot off in bios as i saw that worked for some people but it had no change for me.

Any one got any advice? :unsure:
pc.jpg
IMG_0661.PNG
 

phillpower2

Autonomous Admin
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Support Team
Sep 9, 2016
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Dell support assist is a BIOS setting so you should be able to turn it off there, see info here
 

Evan Omo

Computer Support Technician
Moderator
Support Team
Hi shaky98. Have you gone into Control Panel< Uninstall a program and made sure that Dell Support Assist is not installed on the system?

Can you also upload a clearer image of the Dell Support screenshot as its very low quality and I cannot make out the information in the picture.
 

shaky98

PCHF Member
PCHF Member
May 14, 2019
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Hi shaky98. Have you gone into Control Panel< Uninstall a program and made sure that Dell Support Assist is not installed on the system?

Can you also upload a clearer image of the Dell Support screenshot as its very low quality and I cannot make out the information in the picture.
there are no programs under dell or support assists or anything and yeah sorry idk why the picture went to so low quality when i uploaded it.
IMG_0661.jpg
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phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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Is the hard drive out of the Dell, reason I ask is the Dell recovery tool/s could be on a separate partition on the drive.
 

shaky98

PCHF Member
PCHF Member
May 14, 2019
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Did you try resetting the BIOS settings back to default values to see if that makes the Dell Support assist utility not run on startup every time?
just tried it and it had no effect. still does the check
 
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