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Dell Studio xps desktop shuts down from sleep mode

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#21
Defender and malware bytes are now turned off, McAfee and malware bytes are paid for. Key board connected to usb 1as suggested.
 
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#23
Defender is ok as it disables itself when it detects another AV program but MBAM needs to be completely uninstalled, check Speccy and you will see that the three AVs are all up to date, how can they be up to date if they have not been running at some point?

Uninstall MBAM using MBAM Clean

Windows Defender
Windows Defender: Enabled
Firewall
Firewall: Enabled
Display Name: McAfee Firewall
Antivirus
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date
McAfee VirusScan
Antivirus: Enabled
Virus Signature Database: Up to date

Edit to add: Your email reply only said "Defender is off McAfee is paid for" as MBAM is also a paid for product I would keep that and get rid of McAfee, this because MBAM also has the on demand scanner.

MCPR tool for getting rid of McAfee download from here you could try getting your money back but being honest neither MBAM or McAfeee are obliged to as there is nothing wrong with their product/s.
 
#25
Good morning, The Dell is still shutting down when I wake it up from sleep. All McAfee is removed. Do you have any other thoughts on what may be causing this? I appreciate your help. Donations in order.
I'm about ready to reinstall windows 10
 
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#26
Hello mnisia,

Apologies for the delay, having my own computer problems atm and unfortunately it may need to be a new purchase as a Windows 10 update has left me with a boot loop and no USB ports and DVD drive working, will get back to you asap.
 
#28
Hello mnisia,

Not sure that reinstalling Windows would help tbh as it has nothing to do with how sensitive the power on button is.

Just happen to be downloading Windows 10 to my problem notebook atm and hopefully things will be back to normal by the end of the day or tomorrow sometime.
 
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#29
From what I'm reading on-line about this problem it seems prevalent. I don't know if I agree with the power button idea because using the key board its doing the same thing

https://answers.microsoft.com/en-us...e/a6829794-9b46-420b-bba3-bd93b7766dc0?auth=1

I have had the exact same problem with the exact same computer: a Dell XPS 9100 desktop. It started after a Windows 10 update on 12/20/17. The computer turns off instead of sleeping when it reaches the time for sleep based on the Power and Sleep settings. If I manually put it to sleep using the button in the Start menu, it will go into sleep mode, but when I try to wake it up by clicking the mouse it then turns itself off.


I tried starting in Safe Mode as you suggested to the other person, but couldn’t find a sleep option to test.


My solution has been to set Sleep to “Never”, which prevents it from shutting down, but I don’t like having to keep it constantly powered up.


If it helps, the updates on 12/20/17 are KB4058043, KB4054517, and KB4053577.


Thank you for your help.


Robert
 
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#31
Hello Robert,

Pity that the thread was never concluded as it may have given you the answer you need :(

Can you grab a screenshot of your Power Management options and upload it for us.

Please see # 5. How to use a MSConfig to troubleshoot a Conflict Issue info here
 
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