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dell processor stuck

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Natan Elbaz

Natan Elbaz

PCHF Member
Sep 1, 2023
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Good morning
I have a dell xps 9570 with an i7-8750h, but it is stuck at 0.8ghz and 3%.
It seems that Dell used an integrated controller which blocks the processor, which means that mine is stuck at 17w instead of 45w.
I updated the bios, but it doesn't change anything.
You can see the problem on the screenshot.
Does anyone know what to do to resolve this problem?
thanks a lot for your help
Capture d’écran 2023-08-31 211759.png
 
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