Solved Dell laptop slow

Hi nigel

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Sounds good I'll mark it as inactive until you're ready

Thanks for your log

Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.

Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"



If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
Frst will open with two dialogue boxes, accept the disclaimer.


Accept the default whitelist options,
If the additions.txt options box is not checked please select it.
Then select "Scan"



Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.



Please Copy and Paste the contents of these logs in your next post

Thanks for those Nigel. I'm going to have @DonnaB analyze these files to ensure there's no malware that might be slowing your computer.

While we wait, can you download Autoruns for me? I want to see what's running at Startup.

Run Autoruns.exe (32-bit system) and after it scans, go to File > Save and save it as a Text file Then upload it so I can analyze it.

Once DonnaB responds, I'll have her take over this thread until she gives the all-clear that it is malware free. Then we can continue your diagnostics

After posting your Autoruns log, try removing 360 Total Security and see if you notice a difference.

360 Total has so much bloatware that it's un-needed and a hazard to computer security. Avast is so much better, and if you need free anti-virus, Avast is one of the best.

Can you provide a fresh Autoruns log file in text format? I know you removed 360 TS but it's still showing in your autoruns

How's your computer behaving now? Is it slightly better?

Donna won't be able to reply as she's on vacation for a few days. When she gets back though she might be able to take a look. She said that it doesn't seem like you're infected from the logs you posted.

FRST Fix.


Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Reset Internet Settings.


Download and unzip internet Flush.zip to your desktop right click it run as Administrator. Reboot the machine to apply the settings.



Hit enter after each command below.



1. Open Start and type cmd, then right-click Command Prompt and choose Run as Administrator
2. Once Command Prompt has started enter the following command. nbtstat -r
3. Wait for that command to complete, a new line will appear, now enter the following command. nbtstat -rr
4 Wait for that command to complete, a new line will appear, now enter the following command. Shutdown -r

Disable useless items.

Download easy service optmizer, save it to your desktop and unzip it there. Right click it and run as admin, then select tweaked at the bottom. Then click on the rocket, this will turn off a lot of useless items.

You will however need to change one setting. Right Click on Wlansvc — WLAN AutoConfig, then select start service, the edit service. Make sure it is automatic across the board, as per the picture.

Disable Computer Browser Service.


1. Press the Windows + R key at the same time, a Run Window will appear
2. Type or copy and paste Services.msc hit enter.
3. Scroll to the Computer Browser Service
4. Right-Click Computer Browser Service and choose Stop the service.
5. Right Click Computer Browser Service again select Properties.
6. Change the Startup type to disabled.


7. Hit Apply then Ok.

Repeat the same above to disable the Iphelper Service. Also the DNS Client Service.



Disable net bios over tcpip.



Windows key & r at the same time.
Type or copy and paste ncpa.cpl hit enter.
Right click your connection hit properties.
Select internet protocol version 4 then properties.
Select Advanced, then Wins tab.
Put a tick next to Disable Net Bios over TCPIP.


Reset Host File

• 
  
  • Click here to download RstHosts v2.0
  • Save the file to your desktop.
  • Right Click and Run as Administrator.
  • Click on Restaurer, then click OK at the prompt.
  • This will restore the default host file.
  • Next Click on Creer Un Rapport.
  • This will open a logfile, post that in your next reply.

Set your DNS Server to Alternate DNS Ad blocking DNS!!

Use DNS Jumper to easily change the settings.
Copy and paste 198.101.242.72 & 23.253.163.53
Into DNS Jumper [ See Picture]

Then select Apply DNS
Close DNS Jumper.

Speedy fox

Unzip Speedy fox to desktop.
Close open Browsers.
Right Click Run as admin.



Clean up temp files and reduce startup load with CCleaner.

• Download CCleaner from here.
• After install Click Options.
• Go to monitoring.
• Uncheck All Monitoring items.
• Go to advanced -- Click close program after cleaning.
• Go to settings -- click run ccleaner when the computer starts.
• Now that you have ccleaner installed and set-up:
• Open the program.
• Go to Tools
• Go to Startup
• Now double click each item. To Disable.
• Leave only your antivirus enabled.
• Then disable All items in your scheduled task as well.
• Unless they are related to windows defender.Or your antivirus.
• Reboot the machine.

Changing some settings.


Follow the steps here to stop your machine from communicating with other devices on your network. Click Here for instructions.

Also, go ahead and run this tool, it stops the machine from doing other things that chew bandwidth The tool is designed to stop all the telemetry.

Please report back if these steps have helped.

Do you have an update for us?