Solved Deleted usmt.ppkg, nothing works anymore

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

ImNotAlone

PCHF Member
PCHF Member
Jan 14, 2020
4
0
29
Hi,

I have a computer with very little storage space (28GB).
I wanted to clear some space and I deleted the file usmt.ppkg (from C:\Recovery\Customizations).

After restarting the computer, I found out that I had no more mouse pointer, no more sound, and that the USB ports weren't working anymore.

I was able to recover my mouse pointer by updating the driver in Device Manager, but it doesn't work for the other issues.
I tried resetting the computer, but it doesn't work either (which I guess isn't surprising, since I messed with the Recovery folder...).

Anybody here knows how to fix this ?
Getting all the devices to work again would be great, but I would settle for being able to reset the computer.


Attached is a screenshot of my Device Manager.
My computer is an ASUS E200HA.
Windows 10 version 1607 (OS Build 14393.2214).

Thanks !
 

Attachments

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,943
574
56
Welcome to PCHF ImNotAlone,

When you tried to reset Windows did you choose the Remove everything option.
 

ImNotAlone

PCHF Member
PCHF Member
Jan 14, 2020
4
0
29
Some update: I made some more room on my computer to perform the Windows update to the 1903 version.
Below are the errors I got :

There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:
• Conexant - Media - 12/7/2015 12:00:00 AM - 1.62.0.58 - Error 0x80070157
• Intel Corporation - Display - 1/6/2016 12:00:00 AM - 20.19.15.4364 - Error 0x80070157
• Intel Corporation driver update for Intel(R) HD Graphics - Error 0x80070157
• Mise à jour de fonctionnalités vers Windows 10, version 1903 - Error 0x80070157


Any idea idea how to fix those ?
Thanks.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,943
574
56
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

ImNotAlone

PCHF Member
PCHF Member
Jan 14, 2020
4
0
29
Hi again,
I created a bootable USB and re-installed Windows from there. It worked, problem solved. Thanks for your answers !
Is there anything I should do to mark this question as "SOLVED" ?
 

gus

PCHF Administrator
Administrator
Security Team
PCHF Donator
Malware Teacher
Jul 19, 2016
4,085
1,791
pchelpforum.net
Glad you got it sorted, and thanks for letting us know. Marked solved.
 
Status
Not open for further replies.