Hi all
I had started a trend explaining that I got a new custom built PC. (Maybe it can be viewed on my profile for some reference).long story short the pc would boot up ok and after some light usage (5-10. Mins on Google) the screen would freeze and the system would shut down with no warning and then restart. So I then proceeded to contact supplier (I have 3 year warranty) to get to the bottom of it..
I see the trend is now closed but the reason I didnt reply to the last post was because it took so long to get answers and get the PC back (I apologize). So the supplier blamed it on windows so they then reinstalled windows and sent the system back.. and still the pc does it.. screen freezes and then restarts.. the supplier says they carried out stress tests and it passed.. which to be fair I ran stress tests before I sent the system back and they passed.. I honestly don't know what to do..
I have sent an email explaining this and a photo showing hardware error and unexpected shutdown and what the next steps are..
Some advice would be much appreciated
Thanks
I had started a trend explaining that I got a new custom built PC. (Maybe it can be viewed on my profile for some reference).long story short the pc would boot up ok and after some light usage (5-10. Mins on Google) the screen would freeze and the system would shut down with no warning and then restart. So I then proceeded to contact supplier (I have 3 year warranty) to get to the bottom of it..
I see the trend is now closed but the reason I didnt reply to the last post was because it took so long to get answers and get the PC back (I apologize). So the supplier blamed it on windows so they then reinstalled windows and sent the system back.. and still the pc does it.. screen freezes and then restarts.. the supplier says they carried out stress tests and it passed.. which to be fair I ran stress tests before I sent the system back and they passed.. I honestly don't know what to do..
I have sent an email explaining this and a photo showing hardware error and unexpected shutdown and what the next steps are..
Some advice would be much appreciated
Thanks