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Pending OP Response Computer Randomly Restarts (No BSOD)

everways

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Nov 27, 2018
17
1
#21
You may be allowed to use Windows 10 and receive updates for a period of 90 days before you must enter a legitimate product key after which you will then be locked out from Windows.

Your updated Speccy url shows that you have not uninstalled Avast as was recommended and we have not been advised of any further restarts, from this point I will ask a more senior member of staff who carries more weight to take a look at your thread.

Good luck.
There have been many restarts since the last post. It shows Windows defender as disabled and avast being the primary antivirus running instead, which seems fine to me. I'll try get back to you once I have purchased Windows 10.
Thank you
 

jmarket

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#22
I am afraid that because W10 is not activated, it's causing most of the problems you are experiencing. W10 released several updates, most notable the October 2018 and November 2018 updates, which could alleviate your issues but because W10 is not activated you won't be able to receive these updates :(

We await to hear your W10 is activated so we can better assist you. Unfortunately we are at a standstill without a clean install at this point :(
 
Likes: phillpower2

everways

PCHF Member
PCHF Member
Nov 27, 2018
17
1
#23
I am afraid that because W10 is not activated, it's causing most of the problems you are experiencing. W10 released several updates, most notable the October 2018 and November 2018 updates, which could alleviate your issues but because W10 is not activated you won't be able to receive these updates :(

We await to hear your W10 is activated so we can better assist you. Unfortunately we are at a standstill without a clean install at this point :(
Understood, sorry about this. I'll try find the time in the next few days, but if not it's going to have to be after Christmas or early January. Once again, sorry.
 

jmarket

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#30
I'll tag @phillpower2 but in the meantime, can you grab some logs?

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions :)
 

everways

PCHF Member
PCHF Member
Nov 27, 2018
17
1
#31
I'll tag @phillpower2 but in the meantime, can you grab some logs?

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions :)
Here you go, thank you.
 

Attachments

jmarket

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#37
I'm re-opening this thread per everway's PM to me.

Unfortunately, the problem has returned, in full force. I'm probably going to have to take it in to a shop to get it looked at.

As briefly as possible:
I got a single restart yesterday after installing Unity, after reboot everything turned out fine, so I thought it might just have been a blip.
Jumping to today, I boot up the PC, login and search Unity in the windows searchbar. Nothing comes up. Midway through going into program files, I get a restart. It restarts, and I begin logging in when it restarts again. Restarts continue to occur, without a BSOD, with less and less time after boot. My initial thought was that it was the RAM problem I had a few weeks back, but when I press the reset button to try trigger the 'Diagnosing your PC' routine, I get (my first for this issues duration) a BSOD. The BSOD Stop Code reads "Critical Process Died". I now get this every single time I try boot, which triggers the Automatic Repair routine.

I've tried every option on the repair screen. It won't let me reset the machine, I can't revert to a previous version of windows, and
Code:
sfc /scannow
has no effect.
The one last attempt I'm going to make is to boot from a USB ISO of windows, after sending this.
A friend said it was a SSD issue, I haven't tested anything along those lines yet. I did clean the RAM, which fixed my previous 'can't boot' issue.
If you know of this problem and have any idea what I could do, please could you advise me what steps I could take to fix this problem, although I'm fairly certain it's hardware at this point.
I'll tag @phillpower2 to assist you since he's been working with you on this :)