Computer randomly freezes

Welcome to PCHF Justintj,

Sorry to hear that your rather expensive computer is not doing what you wish of it

I must first of all mention that because the computer is new it is still under warranty and you are therefore limited with what you can do so as not to void your warranty.

Couple of things that I noticed, the computer PSU is listed as being a 600W, no brand or anything else that would give us an idea as to how good or bad of quality it may be, it is also below the required 650W that the RTX 2080 video card requires, you can confirm this for yourself here

Second thing that I noted in your OP is that both games you mention are online games, a poor internet service could also cause what you describe.

Can you open the side of the case, make a note of the brand and model name or number of the PSU and post them here when you next reply.

Check your FPS with Valley free, this will give you a better idea of how the GPU is working when not gaming online.

Justintj said:

I opened the side and it says it is a "Thermaltake Smart 600W".

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If you look at the information sticker on the PSU beneath the +12V info you will see that the PSU produces a claimed 42 amps on the +12V which is ok but only a maximum power output of 504W which is bad when your card requires a 650W PSU, this is something that you really need to take up with the merchant that sold you the computer, use the Nvidea specifications as proof that the PSU is underpowered and don`t be fobbed off by them saying that card manufacturers always overstate the power requirements for their cards.

Justintj said:

Also, I do not believe that it is my internet connection

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Did you run Valley.

You should contact them and tell them the problems that you are having + what you have found out about the power requirements for the video card and the specifications of the PSU that the computer shipped with, check the Game Debate links here and you will see that all brands require a 650W PSU.

Justintj said:

Yes, I did run valley and it ran very smoothly on Max settings. I did not have any freezing at all yesterday while I was playing my games either. It is a very uncommon occurrence, but it seems to be worse on some days.

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Could still be your internet service but the problem of using an under powered PSU is that it can work for a while, become unstable and then at some point fail, much better to take this up with who you purchased the computer while it is under warranty.

Any update for us?

Thread closed due to lack of feedback from the OP.