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Solved Computer I built keeps freezing on me

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#21
I use and recommend EVGA PSUs but this model has had a few problems with performance and reliability etc.

What I suggest, remove the GTX 1070 GPU from the MB and connect your displays to the appropriate video ports on the MB, reassemble, test then post back with an update.

We are always happy to help when we can but we cannot safely do so if you are already receiving assistance on any other forum, doing so may lead to confusion as to whose and what guidance you are following which can be both dangerous and costly, decide on which forum you wish to continue and as a courtesy let the other/s know that assistance is no longer required.

Thank you for your understanding.
 
#22
With the GPU disconnected from the MB, it lasted much longer than usual, but it froze eventually. Took about 7-9 hours this time instead of the usual <1-2 hours.

And I've stopped with the other forum since this one has people actually responding to it. I'll stick to one forum at a time the next time I have questions. The driver installing for the MB was the only thing I've actually done to my computer from that other forum.
 
#23
How long have you had the PSU for, removing the add on GPU has reduced the load on the PSU which may explain why it took so much longer before the computer locked up.

What was the computer being used for during the 7-9 hrs and in particular just before it froze.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
#24
I've had the PSU for about a year and 3 months, the same time I built the computer. I

t's now going anywhere from freezing right after I log in to an hour down the road and anywhere in between. When it was good for 7-9 hours, I just had it paused on a YouTube video with nothing else in the background running. Just getting Speed Fan and HWMonitor installed and screenshotting the readings took three to four freezes.

I don't know why Speed Fan is only showing my HDD, but it seems that HWMonitor has everything.

I'm not sure why it says my GPU is that AMD Radeon RX Vega 11 because I don't have one of those installed, it was that GTX 1070 that I still have out of my computer that I installed.
 

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#25
PSU info acknowledged.

Conroyale said:
I'm not sure why it says my GPU is that AMD Radeon RX Vega 11 because I don't have one of those installed
Click to expand...
You do, it is integrated into your processor and is what is giving you video while you have the GTX 1070 removed from the board.

Only thing that looks off in HWMonitor (forget Speedfan) is the voltage going to the RAM,

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.

The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does suggest a PSU problem.
 
#26
The CPU temp is 31C and the system temp is 32C.
The voltages:
CPU Core - 1.368
CPU NB - 1.016
CPU VDDP - 0.912
System/3.3V - 3.376
System/5V - 5.120
System/12V - 12.384
DRAM - 1.360
 
#29
That RAM is 1.35V meaning that the BIOS reading is only marginally higher than what it should be, try keeping a check on the voltage when you are using the computer under a moderate load to see what happens.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if your have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.

If the above does not help any I can only think of you trying to borrow a known good PSU for testing purposes.
 
#30
I can't find anywhere in my BIOS that gives me the options to factory default or optimize my MB. I'm using the MSI Click BIOS 5 if you're familiar with that or with anywhere I can go to learn how to use it effectively.
 
#31
Your user manual for the MB, do you not have one?

BIOS Setup The default settings offer the optimal performance for system stability in normal conditions. You should always keep the default settings to avoid possible system damage or failure booting unless you are familiar with BIOS. Important y BIOS items are continuous update for better system performance. Therefore, the description may be slightly different from the latest BIOS and should be held for reference only. You could also refer to the HELP information panel for BIOS item description. y The pictures in this chapter are for reference only and may vary from the product you purchased. y The BIOS items will vary with the processor. Entering BIOS Setup Press Delete key, when the Press DEL key to enter Setup Menu, F11 to enter Boot Menu message appears on the screen during the boot process.

Function key F1: General Help F2: Add/ Remove a favorite item F3: Enter Favorites menu F4: Enter CPU Specifications menu F5: Enter Memory-Z menu F6: Load optimized defaults F7: Switch between Advanced mode and EZ mode F8: Load Overclocking Profile F9: Save Overclocking Profile F10: Save Change and Reset* F12: Take a screenshot and save it to USB flash drive (FAT/ FAT32 format only). * When you press F10, a confirmation window appears and it provides the modification information. Select between Yes or No to confirm your choice.
 
#32
All right, so I set up the optimized run through the BIOS and now it's saying my PC didn't start correctly and it's not even getting to my desktop. Every restart it starts up with the automatic repair and then the blue screen.
 
#33
That is nothing to do with the optimised defaults, it is related to the Windows OS itself.

See if you are able to get into the Windows recovery environment (RE) by starting up and shutting down the computer a few times using the case power on button, you need to shut it down before it gets to the automatic repair screen that you mention.

Question, was Windows installed in UEFI or Legacy BIOS mode.
 
#34
So when it starts up is gives me the option to attempt to repair windows by restarting or going to advanced options.

And I believe it was through legacy BIOS but I'm not 100% certain.
 
#35
It should have been UEFI as that is what your MB has as standard.

In the RE go to the advanced options make a note of what options are available then post here the information
 
#36
There are four options available:

1. Continue; exit and continue to Windows 10

2. Use a device; use a USB device, network connection, or Windows Recovery DVD
-This option only has hard drive which didn't work for me when I accidentally clicked it

3. Troubleshoot; reset your PC or see advanced options
-Reset PC which let's me choose to keep or remove personal files and then reinstall Windows 10
-And then there's Startup repair, Startup settings, command prompt, uninstall updates, UEFI firmware settings, system restore, and system image recovery in the advanced options

4. Turn off your PC
 
#37
Conroyale said:
3. Troubleshoot; reset your PC or see advanced options
-Reset PC which let's me choose to keep or remove personal files and then reinstall Windows 10
-And then there's Startup repair, Startup settings, command prompt, uninstall updates, UEFI firmware settings, system restore, and system image recovery in the advanced options
Click to expand...
Only interested in the advanced options atm.

The first one to try is the system restore ** option, pick a restore point that is at least a couple of days before this happened, reason for this is that certain recent Windows 10 updates have been causing folk problems and if you use the latest system restore point you may also reinstall any problem update.

** This will only work if you have system restore enabled on your computer which if you follow the golden rule of creating a restore point before installing any new software or making any system changes you will have.
 
#39
Are restore points enabled on the computer.

As an asides Conroyale, it would help if you actually told us what happened rather than us having to ask, interrogating people for information is not helpful to anyone.
 
#40
How do I check if restore points are enabled? I do remember setting a restore point before I updated the Windows update you told me to install previously in this post, but when I click on that option, it just goes through the same motions as before. Turns on, then restarts into repairing Windows and then it's the blue screen saying Windows didn't start correctly. It's as if nothing has changed.

Sorry about not being more specific. I just don't know what to say half the time as I'm not the most computer savvy.
 
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