Computer hangs on startup

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Seeker22

PCHF Member
PCHF Member
Apr 7, 2021
3
0
69
I have a Dell XPS desktop that hangs up on startup once the DELL flashscreen comes up. I can do a hard shutdown and start it again, and it will then load properly, sometimes after doing a fix for an improper shutdown. Once I am loaded up, I can restart from the power options and things will be fine. But if I shut it down it will have the same problem again once I hit the power button on the case. If I hit f2 early enough when the DELL screen comes on, it will load the BIOS screen and then I can just exit from there and it starts up fine.

I thought that reinstalling Windows 10 might fix this issue, but it did not. Any help would be greatly appreciated.
 

PeterOz

PCHF Advisor
PCHF Advisor
PCHF Member
Mar 2, 2021
214
17
Lost in the internet
Hi Seeker22
Welcome to PCHF
Can you Download and run and then post. https://www.ccleaner.com/speccy/download
To post: https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us

Cheers
PeterOz
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
2,123
314
Yeppoon, QLD, Australia.
as well as what Peter has requested, what is the age of the unit?

does the issue still happen if booted into Safe Mode, and from there, rebooted into Safe Mode again?
from a command prompt, have you run a chkdsk on the drive to check for bad sectors?
and from an elevated command prompt, do a sfc /scannow to check for system file corruption.
 
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Reactions: PeterOz

Seeker22

PCHF Member
PCHF Member
Apr 7, 2021
3
0
69
Thanks for the quick replies. My unit is 4 or 5 years old, Dell XPS8910. I tried running chkdsk at the command prompt but it said I was not authorized. I ran it at the elevated command prompt and it reported no bad sectors. I did, however get a whole string of things like "enter iis not recognized as a command by this system" and "cannot accept this date, please enter a different date". I am not used to reading those reports, so I don't know what that all means. The system scan said it found corrupted files and successfully repaired them.

Here is the speccy file: http://speccy.piriform.com/results/V2cccTp2pcaD4OZ0Qzq0jO3

And the MTB text:
MiniToolBox by Farbar Version: 17-06-2016
Ran by tcmac (administrator) on 07-04-2021 at 11:53:32
Running from "J:\New DLC"
Microsoft Windows 10 Home (X64)
Model: XPS 8910 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/07/2021 11:46:00 AM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 14.8.9.1053, time stamp: 0x5718affa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0553eadd
Faulting process id: 0x3b68
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3
Faulting package full name: IAStorDataMgrSvc.exe4
Faulting package-relative application ID: IAStorDataMgrSvc.exe5

Error: (04/07/2021 11:45:59 AM) (Source: .NET Runtime) (User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/07/2021 11:36:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 14.8.9.1053, time stamp: 0x5718affa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0566eadd
Faulting process id: 0xe70
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3
Faulting package full name: IAStorDataMgrSvc.exe4
Faulting package-relative application ID: IAStorDataMgrSvc.exe5

Error: (04/07/2021 11:36:29 AM) (Source: .NET Runtime) (User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/06/2021 07:05:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 14.8.9.1053, time stamp: 0x5718affa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0591eadd
Faulting process id: 0x39ac
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3
Faulting package full name: IAStorDataMgrSvc.exe4
Faulting package-relative application ID: IAStorDataMgrSvc.exe5

Error: (04/06/2021 07:05:53 PM) (Source: .NET Runtime) (User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/06/2021 06:12:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: SearchApp.exe, version: 10.0.19041.844, time stamp: 0x69441820
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc0000409
Fault offset: 0x000000000010bd5c
Faulting process id: 0x2f84
Faulting application start time: 0xSearchApp.exe0
Faulting application path: SearchApp.exe1
Faulting module path: SearchApp.exe2
Report Id: SearchApp.exe3
Faulting package full name: SearchApp.exe4
Faulting package-relative application ID: SearchApp.exe5

Error: (04/06/2021 06:10:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: isaHelperService.exe, version: 0.0.0.0, time stamp: 0x559aea97
Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0xa9ac4e88
Exception code: 0xc0000374
Fault offset: 0x000e6a73
Faulting process id: 0xfdc
Faulting application start time: 0xisaHelperService.exe0
Faulting application path: isaHelperService.exe1
Faulting module path: isaHelperService.exe2
Report Id: isaHelperService.exe3
Faulting package full name: isaHelperService.exe4
Faulting package-relative application ID: isaHelperService.exe5

Error: (04/06/2021 05:59:32 PM) (Source: Microsoft Office 16) (User: )
Description: Office Subscription licensing exception: Error Code: 0x305; CorrelationId: {57264C0A-96B5-4286-9B04-6091EE4D0FB7}

Error: (04/06/2021 05:42:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 14.8.9.1053, time stamp: 0x5718affa
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x072c0555
Faulting process id: 0x3030
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3
Faulting package full name: IAStorDataMgrSvc.exe4
Faulting package-relative application ID: IAStorDataMgrSvc.exe5


System errors:
=============
Error: (04/07/2021 11:46:02 AM) (Source: Service Control Manager) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (04/07/2021 11:42:54 AM) (Source: volmgr) (User: )
Description: Dump file creation failed due to error during dump creation.

Error: (04/07/2021 11:43:46 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:34:06 AM on ‎4/‎7/‎2021 was unexpected.

Error: (04/07/2021 11:36:35 AM) (Source: Service Control Manager) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (04/07/2021 11:34:06 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:03:13 PM on ‎4/‎6/‎2021 was unexpected.

Error: (04/07/2021 11:33:02 AM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (04/06/2021 07:05:56 PM) (Source: Service Control Manager) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (04/06/2021 07:03:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:20:27 PM on ‎4/‎6/‎2021 was unexpected.

Error: (04/06/2021 05:42:42 PM) (Source: Service Control Manager) (User: )
Description: The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (04/06/2021 05:32:17 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.


Microsoft Office Sessions:
=========================
Error: (04/07/2021 11:46:00 AM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe14.8.9.10535718affaunknown0.0.0.000000000c00000050553eadd3b6801d72bcd7af8efd9C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exeunknownaa59d4e5-8586-4c8b-8fe5-757409475e6f

Error: (04/07/2021 11:45:59 AM) (Source: .NET Runtime)(User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/07/2021 11:36:29 AM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe14.8.9.10535718affaunknown0.0.0.000000000c00000050566eadde7001d72bcc26df2ff7C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exeunknown7a2882ed-9c95-40d2-93ce-b2f5bfc23abb

Error: (04/07/2021 11:36:29 AM) (Source: .NET Runtime)(User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/06/2021 07:05:53 PM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe14.8.9.10535718affaunknown0.0.0.000000000c00000050591eadd39ac01d72b41c3b6999bC:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exeunknownd00c11de-9488-4133-8c74-111b635d7cb4

Error: (04/06/2021 07:05:53 PM) (Source: .NET Runtime)(User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (04/06/2021 06:12:06 PM) (Source: Application Error)(User: )
Description: SearchApp.exe10.0.19041.84469441820KERNELBASE.dll10.0.19041.8040e9c5eaec0000409000000000010bd5c2f8401d72b38475eb9dbC:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exeC:\WINDOWS\System32\KERNELBASE.dllb6d86c1f-74de-4c16-a5d2-51fa985ef66cMicrosoft.Windows.Search_1.14.0.19041_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (04/06/2021 06:10:31 PM) (Source: Application Error)(User: )
Description: isaHelperService.exe0.0.0.0559aea97ntdll.dll10.0.19041.844a9ac4e88c0000374000e6a73fdc01d72b35d7ef6ab7C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exeC:\WINDOWS\SYSTEM32\ntdll.dll40d3cdbb-b9cb-4bc8-a494-2585515f16f9

Error: (04/06/2021 05:59:32 PM) (Source: Microsoft Office 16)(User: )
Description: Office Subscription licensing exception: Error Code: 0x305; CorrelationId: {57264C0A-96B5-4286-9B04-6091EE4D0FB7}

Error: (04/06/2021 05:42:40 PM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe14.8.9.10535718affaunknown0.0.0.000000000c0000005072c0555303001d72b3623612d5cC:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exeunknownd59b2f6f-4d87-4975-9ac8-d68e5f72bad1


CodeIntegrity Errors:
===================================
Date: 2021-04-07 11:47:00.7750000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7690000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7640000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7570000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7500000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7450000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7390000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:47:00.7320000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2021-04-07 11:46:03.8840000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Windows signing level requirements.

Date: 2021-04-07 11:46:03.8560000Z
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

Classic Shell (HKLM\...\{383BB30A-B4A7-4666-9A83-22CFA8640097}) (Version: 4.3.0 - IvoSoft)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 12 - CyberLink Corp.)
Dell Customer Connect (HKLM-x32\...\{35BEC446-269E-42E4-8EED-191A38CCFF3D}) (Version: 1.4.10.0 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{99B7C4B5-DC14-441D-A5B6-7340F682BC81}) (Version: 3.1.1117.0 - Dell Products, LP)
Dell Foundation Services (HKLM\...\{BDB50421-E961-42F3-B803-6DAC6F173834}) (Version: 3.4.16100.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{7E780845-303D-4B46-9746-9D49D94D16AB}) (Version: 2.3.22.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{7E780845-303D-4B46-9746-9D49D94D16AB}) (Version: 2.3.22.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell Update (HKLM-x32\...\{49655877-33CF-4C8A-B07C-9694935431E4}) (Version: 1.9.7.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{84D8451D-2ED6-3A59-ABA5-2A447F7C6310}) (Version: 4.1.2.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.415.1 - Dropbox, Inc.) Hidden
DSC/AA Factory Installer (HKLM\...\{F7A70D00-F283-45C8-B163-49EC365D7E27}) (Version: 1.3.6855.61 - PC-Doctor, Inc.) Hidden
GOG GALAXY (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version: - GOG.com)
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1178 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4483 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.9.1053 - Intel Corporation)
Intel(R) Ready Mode Technology (HKLM\...\{7331913F-E841-469A-B151-1046F1889E7B}) (Version: 1.1.70.518 - Intel Corporation)
Intel(R) Wireless Bluetooth(R) (HKLM-x32\...\{4DA9DC19-4E1D-4B10-A726-A5F2A1BC7265}) (Version: 18.1.1546.2762 - Intel Corporation)
Intel® Optane™ Pinning Explorer Extensions (HKLM\...\{4B3C56AB-963E-4F48-9747-05297683DB3B}) (Version: 16.8.3.1003 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{c5379552-10e4-4652-9536-b328ff9e4ca6}) (Version: 18.30.0 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{3D45BD48-F215-4C69-B23F-256C83D1D7F0}) (Version: 1.0.0.534 - Intel Corporation)
IrfanView 4.57 (64-bit) (HKLM\...\IrfanView64) (Version: 4.57 - Irfan Skiljan)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.7009.3 - Waves Audio Ltd.) Hidden
McAfee® Total Protection (HKLM-x32\...\MSC) (Version: 16.0 R30 - McAfee, LLC)
Microsoft Office Home and Student 2016 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 16.0.6965.2079 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{99FAF70F-9B61-4AB0-9EC0-B31F98FFDC4A}) (Version: 2.75.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016 (HKLM-x32\...\{40d3fee2-b257-46c2-bdc0-cb1088d97327}) (Version: 14.27.29016.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016 (HKLM-x32\...\{1aaa01ad-3069-4288-9c6f-37a140a8f6c7}) (Version: 14.27.29016.0 - Microsoft Corporation)
Mozilla Firefox 87.0 (x64 en-US) (HKLM\...\Mozilla Firefox 87.0 (x64 en-US)) (Version: 87.0 - Mozilla)
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NVIDIA GeForce Experience 3.21.0.36 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.21.0.36 - NVIDIA Corporation)
NVIDIA Graphics Driver 369.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 369.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.15 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.15 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24033.38719 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6965.2079 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6965.2079 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.6965.2079 - Microsoft Corporation) Hidden
proDAD Adorage 3.0 (HKLM-x32\...\proDAD-Adorage-3.0) (Version: 3.0.114.1 - proDAD GmbH)
Product Registration (HKLM\...\{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.) Hidden
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Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.12 - VideoLAN)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
WebAdvisor by McAfee (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.582 - McAfee, LLC)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 16286.61 MB
Available physical RAM: 12750.03 MB
Total Virtual: 19230.61 MB
Available Virtual: 13188.57 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1848.55 GB) (Free:1358.14 GB) NTFS
4 Drive f: (TOSHIBA EXT) (Fixed) (Total:931.51 GB) (Free:73.3 GB) NTFS
5 Drive g: (TOSHIBA EXT) (Fixed) (Total:931.51 GB) (Free:90.36 GB) NTFS
6 Drive h: (Elements) (Fixed) (Total:3725.99 GB) (Free:93.74 GB) NTFS
7 Drive i: (Elements) (Fixed) (Total:3725.99 GB) (Free:2756.29 GB) NTFS
8 Drive j: (Elements) (Fixed) (Total:3725.99 GB) (Free:897.94 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-7RIQGI4

Administrator DefaultAccount Guest
tcmac WDAGUtilityAccount


**** End of log ****
 

Seeker22

PCHF Member
PCHF Member
Apr 7, 2021
3
0
69
Also, I was able to restart in safe mode and then restart again from safe mode. My computer is about 4 years old.

I have another problem that crops up which I think is hardware related, but you should know about it just in case. Every once in a while when I am switching between files or something like that my monitor just shuts off. The PC is still running, but with a black screen I can't do anything but a hard shutdown to get things usable again.
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
2,123
314
Yeppoon, QLD, Australia.
my money is on a faulty or failing hard drive.
backed up by the chkdsk not working properly, sfc finding corruption, the age of the drive and a lot of storage related apps being reported in the event log.

looks like C:\ is a 1TB HDD, so it may be a good time to upgrade to a SSD - replaces a maybe failing drive, chance to speed the old girl up, potentially fixes the current issue, plus you get a fresh install of Win10 and all the speed advantages that brings.

are the other drives always connected?
have you tried using the PC without the external Toshiba's connected in case they are the cause?
what are H:\, I:\ and J:\ drives? Photoshop?
 
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