Computer freezing while doing multiple tasks

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shtefeh

PCHF Member
Jul 7, 2024
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Specs:

*CPU: Intel® Core™ Processor 15-10400F 6/12 2.90GHz [Turbo 4.3GHz]

*CPU fan: INTEL BRAND LGA 1156 (S) CPU FAN 65W

*** changed ~2 months ago

New CPU: Intel® Core™ i9-10850K Desktop Processor 10 Cores up to 5.2 GHz Unlocked LGA1200 (Intel® 400 Series chipset) 125W

(It came with a fan, not sure what one)

Motherboard: B460M PRO-VDH WIFI (MS-7C83)

*RAM: 8GB DDR4/3000MHz MEMORY (Included)

*** changed ~ 3 years ago

More RAM: CORSAIR - VENGEANCE LPX 16GB (2x8GB) DDR4 3200MHz C16 UDIMM Desktop Memory - Black

GPU: GeForce RTX™ 3060

*Power supply: 600 Watts 80 Plus Gold Power Supply (Included)

***changed ~ 1 day ago

New power supply: CORSAIR - RMx Series RM850x 80 PLUS Gold Fully Modular ATX Power Supply

*Primary Hard Drive: 500GB PCle NVMe M.2 SSD (Included)

***changed ~ 3 years ago

Added hard drive: BarraCuda 3.5" Hard Drive 1TB



About two months ago I upgraded my CPU and case, it worked fine until about 2-3 weeks ago I started playing Destiny 2 again and my computer started freezing or force resetting. Especially when I tabbed out to chrome.

It hasn’t been too terrible, maybe slowly getting worse until yesterday my boyfriend said it started blue screening when he was playing Destiny on it. It had no codes, and I could hardly do much with it. I considered it was likely a power issue so I upgraded the power. I don’t get blue screens but I can’t get very far without the computer freezing.

We have

  • tried reorganizing the RAM, and removing the old RAM sticks. Corsair is now A2 and B2.
  • CPU core goes up to 100°C and does flux pretty easily , but I’ve ran diagnosing tests with quite a few programs and it says it’s running fine
  • Updated BIOS to newest version
  • Updated and reinstalled CPU drivers


I’m also a novice when it comes to computers. When I replaced the case I forgot to plug in the power supply in a few spots (I didn’t turn it on). So I could be making some dumb mistake here.



I didn’t put on new thermal paste but I assumed the stuff on it (bc it was brand spanking new) was thermal paste. Idk, I’m asking my friends who are also novices and they’re freaking out about things like that and I haven’t no idea if that’s relevant.



Userbenchmark: userbenchmark.com/UserRun/68198794

Help would be much appreciated, thank youu
 
shtefeh said:
I didn’t put on new thermal paste but I assumed the stuff on it (bc it was brand spanking new) was thermal paste.
Click to expand...

shtefeh said:
CPU core goes up to 100°C
Click to expand...

Did you remove the protective plastic coating atop of the CPU before you fitted the CPU cooler that will have had thermal compound already applied to it.

3200MT/s RAM is no good for your CPU, Intek state here that 2933 which means that you cannot enable XMP so the RAM will only work at its SPD speed which is most often only 2133MHz.

Make sure that the Windows Power Plan is set to Balanced and not the senseless High or Ultra Performance.
 
IMG_3206.jpeg

I’m not sure if this looks good?

What does that mean for my RAM? Can I use all 3 sticks then? Should I change a setting?
 
phillpower2 said:
Did you remove the protective plastic coating atop of the CPU before you fitted the CPU cooler
Click to expand...

Sorry but your picture does answer the question that was asked and by removing the cooler you have made a whole load of work for yourself as you cannot simply put the cooler back on without first of all properly cleaning off the old thermal compound with an appropriate cleaning agent and a lint free cloth or coffee papers and then correctly applying a fresh amount of thermal compound such as Arctic Silver 5.

If you were to use three sticks of RAM it would only work in single channel at 50% the speed that it is capable of, disabling XMP and manually OCing the RAM to 2933MHz is the only thing that you can do other tan returning the 3200 RAM and get it swapped for the correct speed.
 
phillpower2 said:
Sorry but your picture does answer the question that was asked and by removing the cooler you have made a whole load of work for yourself as you cannot simply put the cooler back on without first of all properly cleaning off the old thermal compound with an appropriate cleaning agent and a lint free cloth or coffee papers and then correctly applying a fresh amount of thermal compound such as Arctic Silver 5.

If you were to use three sticks of RAM it would only work in single channel at 50% the speed that it is capable of, disabling XMP and manually OCing the RAM to 2933MHz is the only thing that you can do other tan returning the 3200 RAM and get it swapped for the correct speed.
Click to expand...
That’s fine, I just want a functioning computer. Thank you for the help. So should I get a whole new cooler for my i9 or put my i5 back on?

Also I’m assuming you meant doesn’t answer the question you asked? Apologies for being not fluent in computer stuff, let me know what you need to help.
 
You have not said whether or not you took off the plastic film that new CPUs come with so as to protect them while they are being fitted, the cooler that shipped with the CPU has been tested and proven to be able to keep the CPU cool under normal operations so your CPU temps reaching anywhere near 100°C means something is seriously amiss.
 
I believe I did, it was two months ago I took it off to look and I don’t think there’s any.
 
The CPU does look okay but you would not believe the amount of people that do not take the film off, if you check your MBs user manual you will see that there is no mention of the need to remove any protective film off the CPU.

As it stands now you need to get yourself some 99% pure alcohol or rubbing compound, a lint free cloth or coffee filter papers and some quality thermal compound, whatever you do, do not use anything other than the suggested to clean the CPU or the cooler because if you do you could damage the surface which in result in the compound not being able to do its job properly.

Arctic Silver 5 info here you will note that the compound is applied in a vertical line and not spread.
 
Being that the OP revisited the forum but did not acknowledge my reply this thread will be closed as having been abandoned.
 
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