Solved Can download some programs but then unable to install them

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Kiredoryor

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Although I can usually download programmes with Firefox and then install them there are some that will not install such as Adobe Flash or Whatsapp for Windows. They download OK but no window appears to click install. When I click on the downloads folder the exe file appears but clicking on it does nothing. I've tried Opening the Containing Folder and Running as Administrator but still nothing happens. Not end of the world with Whatsapp as can use 'Whatsapp Web' but without Flashplayer restricts what I can view. As I have an old machine using Vista OS do I need to find older versions.
 

Kiredoryor

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I am a bit confused! I thought that I'd had a reply to this question from Terminator(?) advising me to download MiniToolBox and a number of other programmes, run them and post logs here. I've been away for a week but now that reply seems to have disappeared.......or did I dream it?

Anyway does anyone have any ideas why I am unable to install certain programmes while others load quite normally?
 

jmarket

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Download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Also it sounds like something may be blocking it. That's why I need to see your MTB logs :)
 

Kiredoryor

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MTB log attached

MiniToolBox by Farbar Version: 17-06-2016
Ran by Chinwe (administrator) on 07-12-2016 at 16:10:35
Running from "C:\Users\Chinwe\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Model: Studio Slim 540s Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================

Dell Wireless 1505 Draft 802.11n WLAN Mini-Card = Wireless Network Connection (Connected)
Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Chinwe-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-24-74-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::adb6:79a6:e788:ef1b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 07 December 2016 09:31:22
Lease Expires . . . . . . . . . . : 07 December 2016 16:20:20
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335852
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-7F-DB-73-00-21-70-5B-7C-15
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mfg.ie.dell.com
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-21-70-5B-7C-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2a00:1450:4009:80d::200e
216.58.204.46



Pinging google.com [216.58.204.46] with 32 bytes of data:

Reply from 216.58.204.46: bytes=32 time=8ms TTL=51

Reply from 216.58.204.46: bytes=32 time=10ms TTL=51



Ping statistics for 216.58.204.46:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 8ms, Maximum = 10ms, Average = 9ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 2001:4998:c:a06::2:4008
2001:4998:44:204::a7
2001:4998:58:c02::a9
98.139.183.24
98.138.253.109
206.190.36.45



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=162ms TTL=45

Reply from 206.190.36.45: bytes=32 time=161ms TTL=45



Ping statistics for 206.190.36.45:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 161ms, Maximum = 162ms, Average = 161ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...00 24 2c 24 74 4a ...... Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
11 ...00 21 70 5b 7c 15 ...... Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.125 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.125 281
192.168.1.125 255.255.255.255 On-link 192.168.1.125 281
192.168.1.255 255.255.255.255 On-link 192.168.1.125 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.125 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.125 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::adb6:79a6:e788:ef1b/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 12 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/07/2016 03:33:45 AM) (Source: .NET Runtime) (User: )
Description: Application: WinPrivacySvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
Stack:
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.RegisterDriver()
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.InstallDrivers(Int32)
at Ruiware.WinPrivacy.Conduit.Filter.start()
at Ruiware.WinPrivacy.Service.MainController.MainControllerThread()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Error: (12/07/2016 03:32:53 AM) (Source: WinPrivacy) (User: )
Description: C:\Program Files\Ruiware\WinPrivacy\Register\nfregdrv.exe not found.

Error: (12/07/2016 03:26:12 AM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.

Error: (12/07/2016 03:01:06 AM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\servicing\TrustedInstaller.exe; Descripton = Windows Modules Installer; Hr = 0x8000ffff).

Error: (12/07/2016 03:01:06 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (12/07/2016 03:01:06 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The VSS event class is not registered. This will prevent any
VSS writers from receiving events. This may be caused due to a setup failure or as a result of an
application's installer or uninstaller.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (12/07/2016 03:01:00 AM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x8000ffff).

Error: (12/07/2016 03:01:00 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (12/07/2016 03:01:00 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The VSS event class is not registered. This will prevent any
VSS writers from receiving events. This may be caused due to a setup failure or as a result of an
application's installer or uninstaller.


Operation:
Gathering Writer Data
Executing Asynchronous Operation

Context:
Execution Context: Requestor
Current State: GatherWriterMetadata

Error: (12/06/2016 05:31:54 PM) (Source: .NET Runtime) (User: )
Description: Application: WinPrivacySvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
Stack:
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.RegisterDriver()
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.InstallDrivers(Int32)
at Ruiware.WinPrivacy.Conduit.Filter.start()
at Ruiware.WinPrivacy.Service.MainController.MainControllerThread()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()


System errors:
=============
Error: (12/07/2016 03:33:45 AM) (Source: Service Control Manager) (User: )
Description: WinPrivacySvc1

Error: (12/07/2016 03:32:46 AM) (Source: Service Control Manager) (User: )
Description: ruinetf%%2 = The system cannot find the file specified.


Error: (12/07/2016 03:26:48 AM) (Source: Service Control Manager) (User: )
Description: ruinetf

Error: (12/06/2016 05:50:43 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (12/06/2016 05:50:40 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (12/06/2016 05:50:36 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (12/06/2016 05:50:33 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (12/06/2016 05:31:56 PM) (Source: Service Control Manager) (User: )
Description: WinPrivacySvc1

Error: (12/06/2016 05:31:05 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.

Error: (12/06/2016 05:31:01 PM) (Source: disk) (User: )
Description: The device, \Device\Harddisk5\DR5, has a bad block.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2016-12-07 15:46:27.604
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:27.361
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:27.117
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:26.873
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:23.510
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:23.265
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:23.010
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 15:46:22.759
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 14:46:27.908
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-07 14:46:27.655
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

360 Total Security (HKLM\...\360TotalSecurity) (Version: 9.0.0.1069 - 360 Security Center)
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{BBEC10F9-AC15-41EE-A271-0B1077F53740}) (Version: 23.0.0.257 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 23.0.0.257 - Adobe Systems Incorporated)
Adobe Flash Player 23 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 23.0.0.207 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM\...\{A2116AF9-FA9D-41EA-9874-1E40B227D4DE}) (Version: 12.2.5.195 - Adobe Systems, Inc)
Adobe Shockwave Player 12.2 (HKLM\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
ATI Catalyst Control Center (HKLM\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.008.0728.2150 - )
Basic PAYE Tools (HKLM\...\Basic PAYE Tools - Real Time Information) (Version: 16.1.16125.489 - HM Revenue & Customs)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM\...\CANONIJPLM100) (Version: - )
Canon MP Navigator EX 4.0 (HKLM\...\MP Navigator EX 4.0) (Version: - )
Canon Solution Menu EX (HKLM\...\CanonSolutionMenuEX) (Version: - )
CanoScan LiDE 210 Scanner Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ4809) (Version: - Canon Inc.)
Catalyst Control Center Core Implementation (HKLM\...\{5F06BE49-28E6-771F-A57A-7AC8C97F38E1}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (HKLM\...\{75C89AB1-F888-6B0B-6BB4-A06ED4BDDFC0}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Full New (HKLM\...\{91155C7C-3404-C96D-78DA-E1D6AF73F6DA}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Light (HKLM\...\{D259350E-936C-C6C0-5FDF-B6B4B95731ED}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (HKLM\...\{5E0322C6-8CA9-A4BD-E9DC-CC8D8E7CB99E}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (HKLM\...\{0DB1C665-97DD-F405-1D03-60ED1DA95510}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center InstallProxy (HKLM\...\{8380D40E-291B-144A-554F-4877F4B439DB}) (Version: 2008.0728.2151.37274 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization Chinese Standard (HKLM\...\{47244975-454F-770B-79C1-0A705F17AA68}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Chinese Traditional (HKLM\...\{CA06B6B3-A775-50D6-3031-53C40A5202A6}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization French (HKLM\...\{9BD9026D-C3C6-0C40-9FD2-DD95A24CDEB2}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization German (HKLM\...\{E5F1AAA6-C0C8-326C-CAD2-B413CE1F5512}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Hungarian (HKLM\...\{7C7088C6-6347-150C-AEF4-A3190FF2F5AA}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Italian (HKLM\...\{746F3251-0E32-08E4-D18F-43794D57588D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Japanese (HKLM\...\{D0338BF1-DD06-8565-48A1-C8F3F991B959}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Korean (HKLM\...\{D81230AD-71DF-CFCB-CD05-52CFF26F8634}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Portuguese (HKLM\...\{60E5FF66-3F28-148C-8EE0-CE623C26233D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Spanish (HKLM\...\{105CA5BB-9F30-149D-1AD4-144040CB3C1B}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Turkish (HKLM\...\{3C36015E-F0F6-43D7-58ED-F4210D355CF9}) (Version: 2008.0728.2151.37274 - ATI) Hidden
CCC Help Chinese Standard (HKLM\...\{2BEF1AF7-845D-78AE-D826-A87E8CDB0E7F}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Chinese Traditional (HKLM\...\{7EDFEE8E-F4F2-CB4E-618B-846D4A95CAC8}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help English (HKLM\...\{A0422738-2E4A-B01F-D19E-ED0379A3C3CC}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help French (HKLM\...\{4C4759BE-2BA4-2DA7-58F6-E5188062E6EB}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help German (HKLM\...\{ACE0BCCF-27A6-C275-0318-651F6388882F}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Hungarian (HKLM\...\{8587A68A-BF5F-9492-228C-FACFDBA1A4F4}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Italian (HKLM\...\{E62FFFA6-DCBC-189B-443E-D10A44901385}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Japanese (HKLM\...\{4D125AFC-0817-C6AC-B225-3C4E6EDB696D}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Korean (HKLM\...\{C4B556FF-ABE6-8FBE-EF7A-909F72492DA8}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Portuguese (HKLM\...\{44033AD6-17D0-3611-1D73-2791646B0892}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Spanish (HKLM\...\{672BEEF8-6C95-8F97-74D4-BDF37412437B}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Turkish (HKLM\...\{7CF7894B-D52C-F9E5-2ABF-DB6756CE21AC}) (Version: 2008.0728.2150.37274 - ATI) Hidden
ccc-core-static (HKLM\...\{E4A185BB-8E95-6FA7-2637-C9E4768DE2C3}) (Version: 2008.0728.2151.37274 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.23 - Piriform)
Choice Guard (HKLM\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Cisco EAP-FAST Module (HKLM\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.004 - WindSolutions)
Dell Wireless WLAN Card Utility (HKLM\...\Broadcom 802.11 Application) (Version: 5.10.38.30 - Dell Inc.)
Dropbox (HKLM\...\Dropbox) (Version: 15.4.22 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.77 - Dropbox, Inc.) Hidden
FREE Outlook PST File Viewer version 2.0 (HKLM\...\{FC708B30-BA65-4091-B93C-A50A367B6448}_is1) (Version: 2.0 - www.freeviewer.org)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
GoToAssist 8.0.0.514 (HKLM\...\GoToAssist) (Version: - )
Java(TM) 6 Update 11 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216011FF}) (Version: 6.0.110 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Publisher 2003 (HKLM\...\{91190409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 50.0.2 (x86 en-GB) (HKLM\...\Mozilla Firefox 50.0.2 (x86 en-GB)) (Version: 50.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.2.6136 - Mozilla)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
PrivaZer (HKLM\...\PrivaZer) (Version: 3.0.12.0 - Goversoft LLC)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.107 - Trusteer) Hidden
Realtek Ethernet Network Card Diagnostic tool for Windows Vista (HKLM\...\{1FECF5F8-8E75-432C-9FF7-1C04F1956B54}) (Version: 1.00 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: - )
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Roxio Creator Audio (HKLM\...\{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (HKLM\...\{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (HKLM\...\{08E81ABD-79F7-49C2-881F-FD6CB0975693}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.1 - Roxio)
Roxio Creator DE (HKLM\...\{ED439A64-F018-4DD4-8BA5-328D85AB09AB}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (HKLM\...\{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}) (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio) Hidden
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio) Hidden
Samsung Kies3 (HKLM\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.)
Serif PagePlus Starter Edition 4 (HKLM\...\{975944CC-90F8-43C8-9F7E-C722FC212E6B}) (Version: 4.0.0.4 - Serif (Europe) Ltd)
Skins (HKLM\...\{57D57F9A-0CED-61D0-B3C6-75A874CB9F4D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Skype™ 7.29 (HKLM\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.29.102 - Skype Technologies S.A.)
Smart Switch (HKLM\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolwiz Smart Defrag 2011 (HKLM\...\Toolwiz Smart Defrag FREE_is1) (Version: 1.3.0.0 - Toolwiz.com.)
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1609.107 - Trusteer)
Tweaking.com - Windows Repair (HKLM\...\Tweaking.com - Windows Repair) (Version: 3.9.15 - Tweaking.com)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{9422C8EA-B0C6-4197-B8FC-DC797658CA00}) (Version: 5.000.818.6 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 3326.26 MB
Available physical RAM: 1151.54 MB
Total Virtual: 6888.38 MB
Available Virtual: 4684.93 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.68 GB) (Free:49.71 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:8.33 GB) NTFS
8 Drive j: (SAMSUNG) (Fixed) (Total:1863.01 GB) (Free:1371.97 GB) NTFS

========================= Users: ========================================
 

Attachments

Last edited by a moderator:

jmarket

PCHF's Almighty Ruler
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Support Team
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Jan 10, 2015
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I see in your log file some bad blocks, which can definitely be the root cause of your issues.

Code:
Description: The device, \Device\Harddisk5\DR5, has a bad block.
To see if this is the case, we should run chkdsk. Please run Command Prompt as Admin and run:

Code:
chkdsk /R
And then post the log :) It may take a long time but those bad blocks need to be fixed before we can rule out a bad sector as your cause for failed downloads.
 

Kiredoryor

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Oct 21, 2016
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I left chkdsk running about an hour ago. Now I've returned the window has vanished. Does it save automatically somewhere or do I need to run it again?
 

Rustys

Escaped Mental Patient
Administrator
Support Team
Jul 22, 2016
2,087
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I left chkdsk running about an hour ago. Now I've returned the window has vanished. Does it save automatically somewhere or do I need to run it again?
Yes it does and can be viewed in the Event Viewer.

Press the Windows + R keys to open the Run dialog
Type eventvwr.msc, and press Enter.
Open the Windows Logs list
Select Applications
About half way down the list of logs, look for the item Wininit in the source column. This will contain the log data for the ChkDsk scan prior to the boot.

Hope this information is helpful
 
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Kiredoryor

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Yes it does and can be viewed in the Event Viewer.

Press the Windows + R keys to open the Run dialog
Type eventvwr.msc, and press Enter.
Open the Windows Logs list
Select Applications
About half way down the list of logs, look for the item Wininit in the source column. This will contain the log data for the ChkDsk scan prior to the boot.

Hope this information is helpful
I followed up my first chkdsk as per jmarket with malnutrition's instruction and found the following (presumably from the latter) in the Wininit Event properties

"
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 11/11/2016 18:45:57
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Chinwe-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.
489536 file records processed.

983 large file records processed.

0 bad file records processed.

0 EA records processed.

114 reparse records processed.

591626 index entries processed.

0 unindexed files processed.

489536 security descriptors processed.

Cleaning up 16360 unused index entries from index $SII of file 0x9.
Cleaning up 16360 unused index entries from index $SDH of file 0x9.
Cleaning up 16360 unused security descriptors.
CHKDSK is compacting the security descriptor stream...
51046 data files processed.

CHKDSK is verifying Usn Journal...
35458856 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
489520 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35391535 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

472575999 KB total disk space.
330195792 KB in 396825 files.
208232 KB in 51049 indexes.
0 KB in bad sectors.
605831 KB in use by the system.
65536 KB occupied by the log file.
141566144 KB available on disk.

4096 bytes in each allocation unit.
118143999 total allocation units on disk.
35391536 allocation units available on disk.

Internal Info:
40 78 07 00 9f d3 06 00 ab fd 0b 00 00 00 00 00 @x..............
d0 02 00 00 72 00 00 00 00 00 00 00 00 00 00 00 ....r...........
42 00 00 00 a2 74 35 77 d8 59 26 00 d8 51 26 00 B....t5w.Y&..Q&.

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-11-11T18:45:57.000Z" />
<EventRecordID>28380</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Chinwe-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.
489536 file records processed.

983 large file records processed.

0 bad file records processed.

0 EA records processed.

114 reparse records processed.

591626 index entries processed.

0 unindexed files processed.

489536 security descriptors processed.

Cleaning up 16360 unused index entries from index $SII of file 0x9.
Cleaning up 16360 unused index entries from index $SDH of file 0x9.
Cleaning up 16360 unused security descriptors.
CHKDSK is compacting the security descriptor stream...
51046 data files processed.

CHKDSK is verifying Usn Journal...
35458856 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
489520 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
35391535 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

472575999 KB total disk space.
330195792 KB in 396825 files.
208232 KB in 51049 indexes.
0 KB in bad sectors.
605831 KB in use by the system.
65536 KB occupied by the log file.
141566144 KB available on disk.

4096 bytes in each allocation unit.
118143999 total allocation units on disk.
35391536 allocation units available on disk.

Internal Info:
40 78 07 00 9f d3 06 00 ab fd 0b 00 00 00 00 00 @x..............
d0 02 00 00 72 00 00 00 00 00 00 00 00 00 00 00 ....r...........
42 00 00 00 a2 74 35 77 d8 59 26 00 d8 51 26 00 B....t5w.Y&amp;..Q&amp;.

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

Details:
Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. 489536 file records processed. 983 large file records processed. 0 bad file records processed. 0 EA records processed. 114 reparse records processed. 591626 index entries processed. 0 unindexed files processed. 489536 security descriptors processed. Cleaning up 16360 unused index entries from index $SII of file 0x9. Cleaning up 16360 unused index entries from index $SDH of file 0x9. Cleaning up 16360 unused security descriptors. CHKDSK is compacting the security descriptor stream... 51046 data files processed. CHKDSK is verifying Usn Journal... 35458856 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 489520 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 35391535 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 472575999 KB total disk space. 330195792 KB in 396825 files. 208232 KB in 51049 indexes. 0 KB in bad sectors. 605831 KB in use by the system. 65536 KB occupied by the log file. 141566144 KB available on disk. 4096 bytes in each allocation unit. 118143999 total allocation units on disk. 35391536 allocation units available on disk. Internal Info: 40 78 07 00 9f d3 06 00 ab fd 0b 00 00 00 00 00 @x.............. d0 02 00 00 72 00 00 00 00 00 00 00 00 00 00 00 ....r........... 42 00 00 00 a2 74 35 77 d8 59 26 00 d8 51 26 00 B....t5w.Y&..Q&. Windows has finished checking your disk. Please wait while your computer restarts.

i hope that's what you mean.............
 

Kiredoryor

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Oct 21, 2016
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MTB log file attached.

MiniToolBox by Farbar Version: 17-06-2016
Ran by Chinwe (administrator) on 12-12-2016 at 12:55:53
Running from "C:\Users\Chinwe\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Model: Studio Slim 540s Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================

Dell Wireless 1505 Draft 802.11n WLAN Mini-Card = Wireless Network Connection (Connected)
Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Chinwe-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-24-74-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::adb6:79a6:e788:ef1b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 December 2016 11:43:50
Lease Expires . . . . . . . . . . : 12 December 2016 13:02:32
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335852
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-7F-DB-73-00-21-70-5B-7C-15
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mfg.ie.dell.com
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-21-70-5B-7C-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2a00:1450:4009:809::200e
216.58.198.174



Pinging google.com [216.58.198.174] with 32 bytes of data:

Reply from 216.58.198.174: bytes=32 time=8ms TTL=51

Reply from 216.58.198.174: bytes=32 time=35ms TTL=51



Ping statistics for 216.58.198.174:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 8ms, Maximum = 35ms, Average = 21ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 2001:4998:c:a06::2:4008
2001:4998:58:c02::a9
2001:4998:44:204::a7
98.138.253.109
206.190.36.45
98.139.183.24



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=156ms TTL=44

Reply from 206.190.36.45: bytes=32 time=157ms TTL=44



Ping statistics for 206.190.36.45:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 156ms, Maximum = 157ms, Average = 156ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...00 24 2c 24 74 4a ...... Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
11 ...00 21 70 5b 7c 15 ...... Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.125 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.125 281
192.168.1.125 255.255.255.255 On-link 192.168.1.125 281
192.168.1.255 255.255.255.255 On-link 192.168.1.125 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.125 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.125 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::adb6:79a6:e788:ef1b/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 12 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/12/2016 12:22:23 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 12.0.6753.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1a28
Start Time: 01d253adc805e9a0
Termination Time: 0

Error: (12/08/2016 03:04:26 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CHINWE\APPDATA\ROAMING\MICROSOFT\WINDOWS\RECENT\VARIOUS CIR IMAGES.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/08/2016 03:04:26 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CHINWE\APPDATA\ROAMING\MICROSOFT\WINDOWS\RECENT\VARIOUS CIR IMAGES.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/08/2016 09:48:09 AM) (Source: .NET Runtime) (User: )
Description: Application: WinPrivacySvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
Stack:
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.RegisterDriver()
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.InstallDrivers(Int32)
at Ruiware.WinPrivacy.Conduit.Filter.start()
at Ruiware.WinPrivacy.Service.MainController.MainControllerThread()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Error: (12/08/2016 09:14:03 AM) (Source: WinPrivacy) (User: )
Description: C:\Program Files\Ruiware\WinPrivacy\Register\nfregdrv.exe not found.

Error: (12/08/2016 09:08:50 AM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.

Error: (12/07/2016 11:29:09 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (12/07/2016 10:37:38 PM) (Source: .NET Runtime) (User: )
Description: Application: WinPrivacySvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
Stack:
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.RegisterDriver()
at Ruiware.WinPrivacy.Arsenal.Ammo.DriverSupport.InstallDrivers(Int32)
at Ruiware.WinPrivacy.Conduit.Filter.start()
at Ruiware.WinPrivacy.Service.MainController.MainControllerThread()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Error: (12/07/2016 10:35:49 PM) (Source: WinPrivacy) (User: )
Description: C:\Program Files\Ruiware\WinPrivacy\Register\nfregdrv.exe not found.

Error: (12/07/2016 10:30:31 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.


System errors:
=============
Error: (12/08/2016 05:12:31 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.125 on the Network Card with network address 00242C24744A.

Error: (12/08/2016 09:48:11 AM) (Source: Service Control Manager) (User: )
Description: WinPrivacySvc1

Error: (12/08/2016 09:14:01 AM) (Source: Service Control Manager) (User: )
Description: ruinetf%%2 = The system cannot find the file specified.


Error: (12/08/2016 09:09:08 AM) (Source: Service Control Manager) (User: )
Description: ruinetf

Error: (12/07/2016 10:37:40 PM) (Source: Service Control Manager) (User: )
Description: WinPrivacySvc1

Error: (12/07/2016 10:35:42 PM) (Source: Service Control Manager) (User: )
Description: ruinetf%%2 = The system cannot find the file specified.


Error: (12/07/2016 10:30:49 PM) (Source: Service Control Manager) (User: )
Description: ruinetf

Error: (12/07/2016 03:33:45 AM) (Source: Service Control Manager) (User: )
Description: WinPrivacySvc1

Error: (12/07/2016 03:32:46 AM) (Source: Service Control Manager) (User: )
Description: ruinetf%%2 = The system cannot find the file specified.


Error: (12/07/2016 03:26:48 AM) (Source: Service Control Manager) (User: )
Description: ruinetf


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2016-12-12 11:43:51.480
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:50.850
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:50.363
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:49.821
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:49.440
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:49.017
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:47.491
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 11:43:46.968
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 10:09:25.467
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-12-12 10:09:25.199
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Trusteer\Rapport\bin\RapportEI.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

360 Total Security (HKLM\...\360TotalSecurity) (Version: 9.0.0.1069 - 360 Security Center)
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{BBEC10F9-AC15-41EE-A271-0B1077F53740}) (Version: 23.0.0.257 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 23.0.0.257 - Adobe Systems Incorporated)
Adobe Flash Player 23 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 23.0.0.207 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM\...\{A2116AF9-FA9D-41EA-9874-1E40B227D4DE}) (Version: 12.2.5.195 - Adobe Systems, Inc)
Adobe Shockwave Player 12.2 (HKLM\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
ATI Catalyst Control Center (HKLM\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.008.0728.2150 - )
Basic PAYE Tools (HKLM\...\Basic PAYE Tools - Real Time Information) (Version: 16.1.16125.489 - HM Revenue & Customs)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM\...\CANONIJPLM100) (Version: - )
Canon MP Navigator EX 4.0 (HKLM\...\MP Navigator EX 4.0) (Version: - )
Canon Solution Menu EX (HKLM\...\CanonSolutionMenuEX) (Version: - )
CanoScan LiDE 210 Scanner Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ4809) (Version: - Canon Inc.)
Catalyst Control Center Core Implementation (HKLM\...\{5F06BE49-28E6-771F-A57A-7AC8C97F38E1}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (HKLM\...\{75C89AB1-F888-6B0B-6BB4-A06ED4BDDFC0}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Full New (HKLM\...\{91155C7C-3404-C96D-78DA-E1D6AF73F6DA}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Light (HKLM\...\{D259350E-936C-C6C0-5FDF-B6B4B95731ED}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (HKLM\...\{5E0322C6-8CA9-A4BD-E9DC-CC8D8E7CB99E}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (HKLM\...\{0DB1C665-97DD-F405-1D03-60ED1DA95510}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center InstallProxy (HKLM\...\{8380D40E-291B-144A-554F-4877F4B439DB}) (Version: 2008.0728.2151.37274 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization Chinese Standard (HKLM\...\{47244975-454F-770B-79C1-0A705F17AA68}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Chinese Traditional (HKLM\...\{CA06B6B3-A775-50D6-3031-53C40A5202A6}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization French (HKLM\...\{9BD9026D-C3C6-0C40-9FD2-DD95A24CDEB2}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization German (HKLM\...\{E5F1AAA6-C0C8-326C-CAD2-B413CE1F5512}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Hungarian (HKLM\...\{7C7088C6-6347-150C-AEF4-A3190FF2F5AA}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Italian (HKLM\...\{746F3251-0E32-08E4-D18F-43794D57588D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Japanese (HKLM\...\{D0338BF1-DD06-8565-48A1-C8F3F991B959}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Korean (HKLM\...\{D81230AD-71DF-CFCB-CD05-52CFF26F8634}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Portuguese (HKLM\...\{60E5FF66-3F28-148C-8EE0-CE623C26233D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Spanish (HKLM\...\{105CA5BB-9F30-149D-1AD4-144040CB3C1B}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Catalyst Control Center Localization Turkish (HKLM\...\{3C36015E-F0F6-43D7-58ED-F4210D355CF9}) (Version: 2008.0728.2151.37274 - ATI) Hidden
CCC Help Chinese Standard (HKLM\...\{2BEF1AF7-845D-78AE-D826-A87E8CDB0E7F}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Chinese Traditional (HKLM\...\{7EDFEE8E-F4F2-CB4E-618B-846D4A95CAC8}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help English (HKLM\...\{A0422738-2E4A-B01F-D19E-ED0379A3C3CC}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help French (HKLM\...\{4C4759BE-2BA4-2DA7-58F6-E5188062E6EB}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help German (HKLM\...\{ACE0BCCF-27A6-C275-0318-651F6388882F}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Hungarian (HKLM\...\{8587A68A-BF5F-9492-228C-FACFDBA1A4F4}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Italian (HKLM\...\{E62FFFA6-DCBC-189B-443E-D10A44901385}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Japanese (HKLM\...\{4D125AFC-0817-C6AC-B225-3C4E6EDB696D}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Korean (HKLM\...\{C4B556FF-ABE6-8FBE-EF7A-909F72492DA8}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Portuguese (HKLM\...\{44033AD6-17D0-3611-1D73-2791646B0892}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Spanish (HKLM\...\{672BEEF8-6C95-8F97-74D4-BDF37412437B}) (Version: 2008.0728.2150.37274 - ATI) Hidden
CCC Help Turkish (HKLM\...\{7CF7894B-D52C-F9E5-2ABF-DB6756CE21AC}) (Version: 2008.0728.2150.37274 - ATI) Hidden
ccc-core-static (HKLM\...\{E4A185BB-8E95-6FA7-2637-C9E4768DE2C3}) (Version: 2008.0728.2151.37274 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.23 - Piriform)
Choice Guard (HKLM\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Cisco EAP-FAST Module (HKLM\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 4.004 - WindSolutions)
Dell Wireless WLAN Card Utility (HKLM\...\Broadcom 802.11 Application) (Version: 5.10.38.30 - Dell Inc.)
Dropbox (HKLM\...\Dropbox) (Version: 15.4.22 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.77 - Dropbox, Inc.) Hidden
FREE Outlook PST File Viewer version 2.0 (HKLM\...\{FC708B30-BA65-4091-B93C-A50A367B6448}_is1) (Version: 2.0 - www.freeviewer.org)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
GoToAssist 8.0.0.514 (HKLM\...\GoToAssist) (Version: - )
Java(TM) 6 Update 11 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216011FF}) (Version: 6.0.110 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version: - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Publisher 2003 (HKLM\...\{91190409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 50.0.2 (x86 en-GB) (HKLM\...\Mozilla Firefox 50.0.2 (x86 en-GB)) (Version: 50.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.2.6136 - Mozilla)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
PrivaZer (HKLM\...\PrivaZer) (Version: 3.0.12.0 - Goversoft LLC)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.107 - Trusteer) Hidden
Realtek Ethernet Network Card Diagnostic tool for Windows Vista (HKLM\...\{1FECF5F8-8E75-432C-9FF7-1C04F1956B54}) (Version: 1.00 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: - )
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Roxio Creator Audio (HKLM\...\{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (HKLM\...\{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (HKLM\...\{08E81ABD-79F7-49C2-881F-FD6CB0975693}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.1 - Roxio)
Roxio Creator DE (HKLM\...\{ED439A64-F018-4DD4-8BA5-328D85AB09AB}) (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (HKLM\...\{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}) (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio) Hidden
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio) Hidden
Samsung Kies3 (HKLM\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.)
Serif PagePlus Starter Edition 4 (HKLM\...\{975944CC-90F8-43C8-9F7E-C722FC212E6B}) (Version: 4.0.0.4 - Serif (Europe) Ltd)
Skins (HKLM\...\{57D57F9A-0CED-61D0-B3C6-75A874CB9F4D}) (Version: 2008.0728.2151.37274 - ATI) Hidden
Skype™ 7.29 (HKLM\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.29.102 - Skype Technologies S.A.)
Smart Switch (HKLM\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Toolwiz Smart Defrag 2011 (HKLM\...\Toolwiz Smart Defrag FREE_is1) (Version: 1.3.0.0 - Toolwiz.com.)
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1609.107 - Trusteer)
Tweaking.com - Windows Repair (HKLM\...\Tweaking.com - Windows Repair) (Version: 3.9.15 - Tweaking.com)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{9422C8EA-B0C6-4197-B8FC-DC797658CA00}) (Version: 5.000.818.6 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 3326.26 MB
Available physical RAM: 1368.07 MB
Total Virtual: 6882.41 MB
Available Virtual: 4360.71 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:450.68 GB) (Free:53.47 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:8.33 GB) NTFS
8 Drive j: (SAMSUNG) (Fixed) (Total:1863.01 GB) (Free:1371.84 GB) NTFS

========================= Users: ========================================
 

Attachments

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,395
551
Download the Winsockfix.zip file, save it to your desktop unzip it there, then right click and run as administrator.




Remove these files from your machine below.


Java(TM) 6 Update 11 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216011FF}) (Version: 6.0.110 - Sun Microsystems, Inc.)
Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.107 - Trusteer) Hidden
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1609.107 - Trusteer)

Reboot your machine and see if you are able to download & Install your programs now.
 

Attachments

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,395
551
Disable IPV6


Instructions here.

  1. Hit start
  2. Control Panel
  3. Network & Internet
  4. NetWork & Sharing Center
  5. Change Adapter Settings.
  6. Right Click Your Connection
  7. Select Properties
  8. Un-Check Ipv6
  9. Hit ok.




Reset Host File


  • Click here to download RstHosts v2.0
  • Save the file to your desktop.
  • Right Click and Run as Administrator.
  • Click on Restaurer, then click OK at the prompt.
  • This will restore the default host file.
  • Next Click on Creer Un Rapport.
  • This will open a logfile, post that in your next reply.


Change some settings.


Use this tool to remove the Tunnel adapters.




Disable Computer Browser Service



1. Press the Windows + R key at the same time, a Run Window will appear
2. Type or copy and paste Services.msc hit enter.
3. Scroll to the Computer Browser Service
4. Right-Click Computer Browser Service and choose Stop the service.
5. Right Click Computer Browser Service again select Properties.
6. Change the Startup type to disabled.


7. Hit Apply then Ok.


Uninstall Netbt Driver.


1. Press the Windows + R key at the same time, a Run Window will appear.
2. Now enter or copy and paste devmgmt.msc in the Run Window and click on OK
3. Click on View and select Show Hidden Devices





4. Then click on and unfold Non-Plug and Play Driver



5. Then find NET BT, Right-click the device and choose to Uninstall the Driver.
6. Reboot your device when asked.




Hit enter after each command below.




1. Open Start and type cmd, then right-click Command Prompt and choose Run as Administrator
2. Once Command Prompt has started enter the following command. nbtstat -R
3. Wait for that command to complete, a new line will appear, now enter the following command. nbtstat -RR
4 Wait for that command to complete, a new line will appear, now enter the following command. Shutdown – R


Disable netbios over tcpip.



Windows key & r at the same time.
Type or copy and paste ncpa.cpl hit enter.
Right click your connection hit properties.
Select internet protocol version 4 then properties.
Select Advanced, then Wins tab.
Put a tick next to Disable Net Bios over TCPIP.




Use DNS Jumper to set your dns to google dns.




Dns Jumper Download






Please post a fresh minitoolbox log after this, and let me know if you are able to download now.
 
Last edited:

Kiredoryor

PCHF Member
PCHF Member
PCHF Donator
Oct 21, 2016
68
4
70
Has anything changed since you ran the check disk?

Is it only Firefox that this is happening with?
No, at least those I've tried, exactly the same happens.
I've just tried now with Explorer and opened the MSN home page but was unable to search for anything at all in the Bing search; it lists things but cannot open any of them, including Google - just says "Internet Explorer cannot display webpage"


Will now carry on with Winsock etc.
 

Kiredoryor

PCHF Member
PCHF Member
PCHF Donator
Oct 21, 2016
68
4
70
What command are you using? Using the improper command(s) in the wrong order will do more damage.
I followed Malnutrition's instructions - #11.
I removed Java(TM) 6 Update 11 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216011FF}) (Version: 6.0.110 - Sun Microsystems, Inc.)
and Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1609.107 - Trusteer)
but I couldn't find Rapport (HKLM\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.107 - Trusteer) Hidden
presumably because it's hidden?
I will continue with his post #14 instructions & report back.
K
 

Kiredoryor

PCHF Member
PCHF Member
PCHF Donator
Oct 21, 2016
68
4
70
Run the progs as per Malnutrition, Monday at 1:27 PM #14
Disabled IPV6
Reset Host File
Disabled Computer Browser Service
Uninstalled netbt Driver
Disabled netbios over tcpip
Set DNS to Google DNS - actually Google Public DNS

Attached are the RstHosts log and last MiniToolBox log.

Tried installing Adobe Flash but without success. I will download Chrome and try with that.

K
 

Attachments

Rustys

Escaped Mental Patient
Administrator
Support Team
Jul 22, 2016
2,087
615
127.0.0.1
pchelpforum.net
Are these issues happening to any of the other users on that system or is it just one of them?

Try downloading the flash player from here. Take the checks out of Optional Offers
get.adobe.com/flashplayer

Click Install Now
You can Ither Run or Save then install at your leasure.
 
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