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Solved BSOD while gaming... please help

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quiksilver_dude

quiksilver_dude

PCHF Member
Aug 19, 2020
26
1
41
#1
Hi all,

Hope someone can help. I built my first new PC in 10 years a few months back. As a work and gaming rig. Its was fine but now in some games it BSODs with 'Kernel Security Check Failure' error. Random amount of time, 1 or 2 hours sometimes more. Snowrunnner and 7 Days to die being 2 of the main culprits.

I have updated the bios on my MB and reinstalled windows with all latest drivers. I have also run the windows memory test on the default 2 scan settings without issues.
10 hours + of desktop working, remote desktop, web browsing, not a single issue.

I also disabled precision boost in the bios the day i built the PC and keep display drivers up to date through Geforce experience. Ive run the diagnostics tests in the software for both drives (ADATA and Samsung) and no errors were returned. Ive checked temps in games on a hot day after several hours and my CPU is around 70-75c according to Ryzen master and GPU maxes at 75c in MSI afterburner (stock settings). I have 2 140mm fans in front of case and a 120 in the back. The CPU runs on a GAMMAXX 400 cooler with artic thermal paste. So... I think all seems fine as far as i can tell temps wise.

Using Who Crashed i found the following details

On Tue 18/08/2020 20:56:49 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081820-6265-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x139 (0x3, 0xFFFFB9883ACEC790, 0xFFFFB9883ACEC6E8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 18/08/2020 20:56:49 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8199)
Bugcheck code: 0x139 (0x3, 0xFFFFB9883ACEC790, 0xFFFFB9883ACEC6E8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Please help, otherwise i have a very expensive paperweight. :(

thanks in advance..

P.S. My PC specs are
AMD 3600
Aorus B450 Pro Mobo
16GB Corsair 3200 ram
RTX2060 super MSI gaming GPU
ADATA m.w nvme drive
Samsung 860 QVO SSD
Superflower PSU
 
#2
Hello quiksilver_dude,

ntkrnlmp.exe related crashes are difficult to pin down as they are so generic and more often than not the issue is hardware as opposed to being software related.

Do you have a model name or number for the PSU and can you tell us how old it is.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#4
Super flower Ledex III ARGB 650w PSU brought mid June this year... I had a 500w B1 but changed it. As I swapped out the GCard which was faulty and upgraded it to a 2060 super under returns policy, thought id need the headroom...
 
#5
Good brand of PSU with the appropriate wattage and amps on the +12V rail.

Only thing we can see in Speccy is that there appears to be a Windows update that is stuck and has not completed installing since August 14th, a Windows Defender update also failed to install on the same date, other than that it looks like your internet connection could be a little slow which is possibly down to the AV protection doing its thing.

Should you get any more BSOD can you use the method below to upload the dmp/s for us, we may need to use Driver Verifier to see if that forces any bad driver to show up but for now we will just need to wait and see.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 
#6
14th is the day i performed a fresh windows install. I thought reinstalling would help...it didn't. Im going to run some games this evening all being well so if it BSODs i will follow your instructions and post back. Thank you for your time and continued help...
 
#7
Aye did notice that and sorry to say that the Windows 10 version 2004 update has been a nightmare for a lot of folks and causing problems with GPU drivers in particular.

When having issues such as this online gaming is not an ideal way of testing as problems with security and network drivers can cause issues which makes pinning anything down in particular more difficult to do.

Something for you to do to see how your present set up handles video when not online gaming;

Use the free versions at the following links;

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION

You are welcome btw :)
 
#8
Interestingly, before i refreshed on 14th I wasn't on 2004 version of win 10. so the issues started on the old one and have continued on the new one. I have had Heaven 4.0 running for an hour or so earlier without the hint of an issue. and i have run furmark for 15 mins earlier also... how long should i be running them?

My frame rate has been totally fine, in snowrunner i get 80+ FPS most of the time though I do get the occasionally second of pause and then sometimes it carries on ok and others it BSODs. I also play trials rising and that tends to pause occasionally also. But that has yet to crash, it is limited to 60fps so unlikely its very taxing on the hardware I have...

7 Days to die runs fine at 80 fps and that crashes also, though it is a beta game so...

I also play metro exodus with ray tracing so ill give that a go and see how the hardware fares when pushed. That was what showed up my first card as being faulty...
 
#9
The issue being present both before and after the clean install would normally suggest either faulty hardware or the reintroduction of the same problem software.

Those testing times are both fine as any issue would be expected to have happened by now if it was going to occur.

7 Days to die is a pain in the proverbial tbh, not a gamer myself so it kind of annoys me when software providers put out programs that cause people problems and then don`t offer any support to them.
 
#10
Yeah, same issue on different windows versions did make me think it could be hardware, but what? I would have thought if it was CPU, RAM or GPU it would die alot faster. In snowrunner it plays for sometimes a couple of hours fine... sometimes only 30 mins.

the only things i can think i changed around the time it started is a new mouse (logitech G502SE) and i did some cable management when i swapped out some fans... but i only removed the GPU and the CPU heatsink, and they went back fine, including fresh artic paste.

I did take the crashes ive had under 7 days with a pinch of salt for that very reason.

So frustrating... I will play offline and see what happens. thanks again.
 
#11
When was the last time that you checked for Windows updates, being that you did a refresh and not a clean install of Windows it is possible that there was and still is an underlying issue with Windows itself.

You are welcome :)
 
#12
sorry, my mistake, i phrased it badly. by refresh i mean I got the image on USB, custom install and blatted the drive. Partitions and all, complete fresh install of ISO 2004. Updates after than, then drivers, then apps, then games. Its a legit copy of win 10 Pro also with a legit key...

Superpostiion benchmark ran on full 1080p setting, high and ultra for detail at 40fps. and i had a play about in the game version, fine at 50fps for about 5 mins.
 
#13
You have done everything correctly so I fully understand your frustration with this.

We need to see if you get any new BSOD for now but can you meanwhile let us know the answer regarding the last time that you checked for updates, Speccy suggests that it was five days ago which is when the two problems that I previously mentioned occurred.
 
#14
Sorry, yeah, when i looked it said it had checked today. I clicked check anyway and it did and said none available. All up to date. I also checked today that all drivers were up to date. and done a bios update that came out for my Mobo recently.

I guess i just need to wait until i get a BSOD and report back..
 
#15
Can you check your Windows update and Definitions history to see if the two updates below are shown to have successfully installed.

14/08/2020 Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2001.10)

14/08/2020 2020-08 Cumulative Update for Windows 10 Version 2004 for x64-based Systems (KB4566782)
 
#16
Both seem to have installed fine..

1597853190475.png
 
#18
Not sure whats going on here... Risked playing online for a while. 7 Days for an hour or so was fine. But when it crashed on there before it was after a couple of hours.. Then played 90 mins of metro. fans going like mad as i havent had chance to set the profiles properly after bios update, but not a sign of issues. 80 fps give or take.

Will see when i have time to play online again if it breaks. Maybe its snowrunner? it was fine the other week playing volorant online for a few hours. So confusing...
 
#20
So, new update... been playing some Dues Ex without problems this evening (45 mins maybe), then decided to play some metro exodus. After 10-15 mins the game just froze. Alt tab allowed me to cycle the open apps behind but they wouldn't come to the front. So selecting anything including task manager just put me back on the frozen game screen. Had to reset. not sure how to go about diagnosing it. Looking in event viewer there is a kernel-power 41 error but i think that was me resetting it. Its getting a bit frustrating not being able to use my gaming rig for games.

thanks
 
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