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In Progress BSOD on VISTA SP2 Dell Inspiron 530 Desktop

paulwb

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Nov 14, 2016
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Toronto Canada
#1
Good day/evening,

RE: Dell Inspiron 530 desktop / Vista Home Premium SP2 / 2.67 gigahertz Intel Core 2 Duo E8200 / 3.3G RAM

It's been awhile. Glad to see the forum is around and thriving.

This is my 84 yr old mother's desktop which will be replaced when the upcoming Black Friday, Xmas deals kick in. I'd like to get it working properly for a while longer until a new one is purchased and to backup files etc

Current problems:

1- Getting BSOD every shut down and restart.

2 - System Restore does not work.

3 - VLC v3.0.4 media player not working, but Windows Media player does.


The minidump file is attached, as well as photos of the BSOD message.

The PC should be virus free as I've run Zemana Antimalware, ZHP cleaner, JRT, Adware Removal Tool, Kaspersky TDSS Killer scan & ADWCleaner scan.

Above software was run again in Safe Mode, where possible, as well as sfc /scannow, chkdsk, and Windows Repair software from tweaking.com.


your help is appreciated,

Paul
Toronto, Canada


PC Specs:
Dell Inc. Inspiron 530
OS - Windows Vista Home Premium Service Pack 2 (build 6002)
Processor - 2.67 gigahertz Intel Core 2 Duo E8200

HD - 320.01 Gigabytes Usable Hard Drive Capacity
72.04 Gigabytes Hard Drive Free Space

RAM - 3318 Megabytes Usable Installed Memory

Display - Intel(R) G33/G31 Express Chipset Family [Display adapter]+

Modem - Conexant D850 PCI V.92
 

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phillpower2

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Support Team
Sep 9, 2016
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#3
Hello paulwb,

bcmwl6.sys was responsible for the crash and is related to a Broadcom 802.11g network adapter device.

You do not mention having any wireless device only the Conexant D850 PCI V.92 modem, any idea why there are wireless drivers installed.


NB: Dell do list wireless device drivers for the Dell Inspiron 530 but none for any Broadcom device, you can check this here
 

paulwb

PCHF Member
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Nov 14, 2016
126
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53
Toronto Canada
#4
Hi phillpower2,

Thanks for your input. I'm pretty sure the pc never had a wireless card. Will have to double check and get back to you later today.

Also, I'm not receiving alerts to when someone replies to my thread, even though Alert Preferences are set up to do so. Is there a bug in the system ?

thanks.
 

paulwb

PCHF Member
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Nov 14, 2016
126
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53
Toronto Canada
#5
OK, so according to Belarc Advisor there is a wireless card in the PC.

6TO4 Adapter↓ Dell TrueMobile 1300 WLAN Mini-PCI Card

It's never been used or set up.

What do you recommend ?


Also, just noticed Geek Uninstaller shows that Google chrome browser is 1.06 GB in size !!! Isn't that high ??

thanks.


Hello paulwb,

bcmwl6.sys was responsible for the crash and is related to a Broadcom 802.11g network adapter device.

You do not mention having any wireless device only the Conexant D850 PCI V.92 modem, any idea why there are wireless drivers installed.


NB: Dell do list wireless device drivers for the Dell Inspiron 530 but none for any Broadcom device, you can check this here
 

paulwb

PCHF Member
PCHF Member
PCHF Donator
Nov 14, 2016
126
27
53
Toronto Canada
#7
I have passed on this information to our site admin for further investigation.

Please also check to make sure that they are not in you spam or junk folder.
I had done a search previously and there weren't any Notifications in Spam/Junk.

Got a couple of notifications at 11:34 pm EST yesterday & 12:06 am EST this morning regarding your comment above . thank you.
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
1,891
380
55
#8
Download and run DriverView which you can get from here
Save the results to text and attach to your next reply for us if you will.

Also, just noticed Geek Uninstaller shows that Google chrome browser is 1.06 GB in size !!! Isn't that high ??
Yes that is high.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

paulwb

PCHF Member
PCHF Member
PCHF Donator
Nov 14, 2016
126
27
53
Toronto Canada
#9
Download and run DriverView which you can get from here
Save the results to text and attach to your next reply for us if you will.



Yes that is high.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
The DriverView file is attached.

Speccy was installed successfully but did not run properly. Got the following messages:

The executable program that this service is configured to run in does not implement the service.

Error connecting to publishing server.

I've attached a screenshot.

Speccy didn't work but Belarc Advisor did. I've attached screenshots.

thank you.
 

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Last edited: