Hey people, I'm wondering if you guys can help me here, since I'm at my wits end with this.
So, last week I helped a friend build his first ever PC. He picked the parts, I put it all together, installed Windows, installed the necessary drivers and software and then stress tested the build to make sure that it worked and the temps were fine, and then told him to play some hardware demanding games the next few days to make sure it was okay.
Everything seemed fine until we started playing a game called Valheim together. After a full day of us both playing with no problems, he started getting crashes to desktop after ~30min of play. Soon that evolved to full on shutdowns with BSODs. I started to look into that game's forums and realized that it was indeed causing a variety of problems to many players, including ones with much beefier builds, even bricking some players' hardware. We went through a number of steps to try and fix it for him, since a lot of players had a lot of different solutions to this that seemed to work, to no avail.
We tried to disable some settings in the game, update all his drivers and even disabled XMP. Nothing seems to work and the game is still unplayable to him, though completely fine on my end. We then jumped to other games such as PUBG and Arma 3 and he didn't have a single problem in many hours of play, not with stutters or crashes or temperatures, nothing, it all ran silky smooth with high FPS.
Now, the reason I want your guy's opinions despite knowing that this game is quite buggy and badly optimized is the fact that I built this computer for him, and want to be ABSOLUTELY SURE that it is not some hardware problem that is only making itself known due to shitty programming on a specific game, that may or may not create more problems in the future. If it is and we can identify it now, then we can simply RMA that part and be done with it.
He's getting the following BSODs:
MEMORY_MANAGEMENT - 0x0000001a
ATTEMPTED_WRITE_TO_READONLY_MEMORY - 0x000000be
His build is as follows:
PSU: Corsair CX 550M 550W 80PB
MOBO: MSI A520M DS3H
CPU: AMD Ryzen 5 5600 3.GHz (4.4GHz Turbo)
RAM: 2x Corsair Vengeance LPX 8GB 2666MHz C16
GPU: MSI GeForce RTX 2060 Ventus GP OC 6GB
SSD: Kingston A400 480GB
One thing I did noticed while disabling XMP is that his memory sticks, despite coming in the same box, with the same code and specs, from the same store, are actually labeled with different manufacturers, one being Hynix and the other being Samsung. Wondering if this could be it since his BSODs are somehow related to memory. Anyway, I'm attaching a few screenshots showing his temps during play, his event viewer after a crash as well as the minidumps.
Thanks. Looking forward to your opinions on the matter.
So, last week I helped a friend build his first ever PC. He picked the parts, I put it all together, installed Windows, installed the necessary drivers and software and then stress tested the build to make sure that it worked and the temps were fine, and then told him to play some hardware demanding games the next few days to make sure it was okay.
Everything seemed fine until we started playing a game called Valheim together. After a full day of us both playing with no problems, he started getting crashes to desktop after ~30min of play. Soon that evolved to full on shutdowns with BSODs. I started to look into that game's forums and realized that it was indeed causing a variety of problems to many players, including ones with much beefier builds, even bricking some players' hardware. We went through a number of steps to try and fix it for him, since a lot of players had a lot of different solutions to this that seemed to work, to no avail.
We tried to disable some settings in the game, update all his drivers and even disabled XMP. Nothing seems to work and the game is still unplayable to him, though completely fine on my end. We then jumped to other games such as PUBG and Arma 3 and he didn't have a single problem in many hours of play, not with stutters or crashes or temperatures, nothing, it all ran silky smooth with high FPS.
Now, the reason I want your guy's opinions despite knowing that this game is quite buggy and badly optimized is the fact that I built this computer for him, and want to be ABSOLUTELY SURE that it is not some hardware problem that is only making itself known due to shitty programming on a specific game, that may or may not create more problems in the future. If it is and we can identify it now, then we can simply RMA that part and be done with it.
He's getting the following BSODs:
MEMORY_MANAGEMENT - 0x0000001a
ATTEMPTED_WRITE_TO_READONLY_MEMORY - 0x000000be
His build is as follows:
PSU: Corsair CX 550M 550W 80PB
MOBO: MSI A520M DS3H
CPU: AMD Ryzen 5 5600 3.GHz (4.4GHz Turbo)
RAM: 2x Corsair Vengeance LPX 8GB 2666MHz C16
GPU: MSI GeForce RTX 2060 Ventus GP OC 6GB
SSD: Kingston A400 480GB
One thing I did noticed while disabling XMP is that his memory sticks, despite coming in the same box, with the same code and specs, from the same store, are actually labeled with different manufacturers, one being Hynix and the other being Samsung. Wondering if this could be it since his BSODs are somehow related to memory. Anyway, I'm attaching a few screenshots showing his temps during play, his event viewer after a crash as well as the minidumps.
Thanks. Looking forward to your opinions on the matter.
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