Pending OP Response BSOD - BCCode: 116 - Win 7 Desktop shuts down randomly & reboots

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paulwb

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I understood what was said, which is why I stated that I have plans to upgrade to Windows 10, but figure it will be somewhat of an involved process.

As for Windows 7 updates, I never did the Monthly Rollups but selected Security-only patches to avoid the telemetry and Windows 10 upgrade nag pop ups as per askwoody.com. I thought Microsoft was no longer providing updates for Windows 7 as of June 2020, so I never bothered to check if there were any.


https://www.askwoody.com/forums/top...-of-group-b-monthly-updates-for-win7-and-8-1/

I'm looking for a quick fix to stop this problem, assuming it isn't specific to a corrupt OS, since this problem only started about 3 weeks ago.

I'll change the power profile to Balanced as you've recommended, do the Windows 7 updates and update the video drivers since each minidump mentions them.


What can you suggest about installing NVIDIA drivers and avoiding their telemetry crap .... NVIDIA container / backend.log.bak file ?

FYI - changing the Power Options from High Performance to Balanced dropped CPU temp from 50C to 40C !!
 
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phillpower2

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You have updates from as far back as 2016 that are still failing to install, an example being Update for Windows 7 (KB3184143) which was released 9/19/2016, the last cumulative security update that is failing to install was released in August 2019.

You have both failed Windows and security updates that were released long ago and which should have been installed in order to protect your computer from malware attack, the fact that these updates cannot install is down to Windows being corrupt, perhaps even by malware infection so you may want to get that possibility checked out.

For the GPU drivers, you should do a custom install which will allow you to select what you want to install, be sure to do a clean install so as to get rid of all the present unwanted software,
 

paulwb

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Hi phillpower2,

I upgraded to the 2nd most recent NVIDIA drivers, 457.09, in safe mode, and reserved the most recent drivers if I needed to do a clean install. As far as I can tell, the NVIDIA control panel does not provide the option to save your configuration settings and I didn't have the time to muck around with them if a clean install was done.

After reboot I got error nvspcap64.dll - the solution was to disable NVIDIA ShadowPlay under System Configuration, Startup

I also installed Disable Nvidia Telemetry ... let's see how it works.

https://github.com/Sleepydragn1/Disable-Nvidia-Telemetry/releases/tag/1.2.0.24

CPU temps dropped 10-20C, now ranging 38-41C with all 6 monitors, 15 browser tabs open, live streaming websites which is a great improvement

2020.11.23_6 monitors.15.browser.tabs.open.live.streaming.websites-CPU.temp.38-41C.range.JPG
 
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paulwb

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At 5pm, Nov. 23th, my PC crashed but there was no BSOD or error message after reboot.

My UPS Cyberpower 1500 alarm had done off, had 0% battery and showed OVERLOAD.

The problems reports showed .... Video hardware error, and all error types were the same > BCCode 117

2020.11.23_Video.Hardware.errors.JPG


2020.11.21-10.57am_Video.Hardware.errors.JPG


I don't see any reports or crash info for the shutdown at around 5pm today.

Do you still think this is a software issue or more faulty hardware..... a video card or power supply ?

I will check the video card connections and reseat them in case there's a bad connection.

Let me know your recommendations....

thank you.
 

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phillpower2

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Do you still think this is a software issue or more faulty hardware..... a video card or power supply ?

From my reply #6

looks like two issues going on, one hardware and one software related.

And my reply #14

I suspect all we will see is kernel 41 errors and the computer was not shut down properly etc but lets see what MTB flags up, if the aforementioned are reported it does go some way to supporting the weak/overheating PSU suspicions.

The software issue/s we can do nothing about because Windows is corrupt and hardware wise you are going to need to disconnect all the screens and the both UPS, remove the add on video cards and hook a single display up to the appropriate video port on the MB and test.

If the PC runs stable, try a repair install of Windows 7, see guide here
 

paulwb

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The software issue/s we can do nothing about because Windows is corrupt and hardware wise you are going to need to disconnect all the screens and the both UPS, remove the add on video cards and hook a single display up to the appropriate video port on the MB and test.

Thanks for your assessment....

I'll connect one monitor to the motherboard's VGA port to test, and then run the Windows 7 repair install.