Solved Brand new gaming pc's internet is very slow

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brio2244

PCHF Member
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Aug 19, 2020
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The specs:
SkyTech Blaze II Gaming Computer PC Desktop
Processor: AMD Ryzen 5 2600 6-Core 3.4 GHz (3.9 GHz Max Boost) processor
Motherboard: A320 Motherboard
Video Card: NVIDIA GeForce GTX 1660 Super 6GB Video Card (Brand may vary)
Memory: 16GB DDR4 3000 Gaming Memory with Heat Spreader
Power Supply: 550 Watt 80 PLUS Certified Power Supply
SSD: 500GB SSD – Up to 30x Faster Than Traditional HDD
Operating System: Microsoft Windows 10 Home 64-bit
Case: Skytech mATX Mid-Tower Tempered Glass Gaming Case
Fans: 3 x 120mm Ring RGB Fans
The network adapters in device manger says:
Realtek 8821CE Wireless Lan 802.11ac PCI-E NIC

Realtek PCLe GbE Family Controller.
And a bunch of miniports (I'm not too savy in thsi stuff).

Edit: Oh and network specs

Name: Ethernet
Description: Realtek PCIe GbE Family Controller
Physical address (MAC): f4:b5:20:29:e3:3b
Status: Operational
Maximum transmission unit: 1500
Link speed (Receive/Transmit): 1000/1000 (Mbps)
DHCP enabled: Yes
DHCP servers: 142.254.129.129
DHCP lease obtained: ‎Tuesday, ‎August ‎18, ‎2020 8:03:12 PM
DHCP lease expires: ‎Wednesday, ‎August ‎19, ‎2020 2:48:11 PM
IPv4 address: 68.206.116.40/23
IPv6 address: 2605:6000:ffc0:62:1901:3e5:5bbd:57d9/128, fe80::c055:d3f7:53ca:2708%5/64
Default gateway: fe80::217:10ff:fe86:bddf%5, 68.206.116.1
DNS servers: 209.18.47.61, 209.18.47.63
DNS domain name: austin.rr.com
DNS connection suffix: austin.rr.com
DNS search suffix list:
Network name: Network 2
Network category: Public
Connectivity (IPv4/IPv6): Connected to Internet


Name: Wi-Fi
Description: Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
Physical address (MAC): c0:e4:34:83:77:c9
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.107.129/16
IPv6 address: fe80::5a:556c:4306:6b81%15/64
DNS servers: 192.168.1.1
DNS connection suffix: austin.rr.com
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 9
Description: Microsoft Wi-Fi Direct Virtual Adapter
Physical address (MAC): c2:e4:34:83:77:c9
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.131.7/16
IPv6 address: fe80::ad3f:420e:aa20:8307%6/64
DNS servers: fec0
Shocked
Shocked
:ffff::1%1, fec0
Shocked
Shocked
:ffff::2%1, fec0
Shocked
Shocked
:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Local Area Connection* 10
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
Physical address (MAC): e2:e4:34:83:77:c9
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.127.32/16
IPv6 address: fe80::2d8b:b56c:a63a:7f20%13/64
DNS servers: fec0
Shocked
Shocked
:ffff::1%1, fec0
Shocked
Shocked
:ffff::2%1, fec0
Shocked
Shocked
:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected


Name: Bluetooth Network Connection
Description: Bluetooth Device (Personal Area Network)
Physical address (MAC): c0:e4:34:83:77:c8
Status: Not operational
Maximum transmission unit: 1500
IPv4 address: 169.254.209.102/16
IPv6 address: fe80::ed5e:c685:c194:d166%9/64
DNS servers: fec0
Shocked
Shocked
:ffff::1%1, fec0
Shocked
Shocked
:ffff::2%1, fec0
Shocked
Shocked
:ffff::3%1
Connectivity (IPv4/IPv6): Disconnected




I turned it on, the wifi was way slower than my laptop is in the same spot, and I put the ethernet in and my speeds are less than 1mbs. I'm using a netgear powerline through the wall outlet, I did this with my laptop and got good speed. On my phone wifi I'm getting 30mbs. I updated all windows and updated the network drivers. Any suggestions would be nice thanks.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,600
699
57
Hello brio2244,

By swapping to the Ethernet you have done the most conclusive test so all we can do is see if there is anything installed on the computer that could be affecting your internet speeds, browser and AV plug ins are a common cause of reducing the internet performance.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
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brio2244

PCHF Member
PCHF Member
Aug 19, 2020
3
0
31
Hello brio2244,

By swapping to the Ethernet you have done the most conclusive test so all we can do is see if there is anything installed on the computer that could be affecting your internet speeds, browser and AV plug ins are a common cause of reducing the internet performance.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Hello thanks for responding. I went ahead and did the Speccy here it is.

 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,600
699
57
Speccy is showing that the computer and its set up are in perfect order which unfortunately means there is nothing that we can suggest that you fix I`m afraid :(

Lets see if a MTB log tells us anything;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

You are welcome btw :)
 
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brio2244

PCHF Member
PCHF Member
Aug 19, 2020
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0
31
I embarassed to say this good sir. But my computer came with a wifi antennae and I did not know these existed or it came with it. I put it on wifi was good, ethernet was still not . I unplugged it plugged the ethernet in. Now it's going fast. Thank you for your effort sir I would like your posts more if I could.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,600
699
57
No worries, we are just pleased to hear that you have got it sorted and thank you for letting us know how, enjoy your new computer (y)
 
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