• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bluetooth not working, nor wifi. And nothing I've tried works... help!

Status
Not open for further replies.

kUTUSOV

PCHF Member
Mar 19, 2020
17
0
46
Bluetooth stopped working overnight and I've gone through 2 pages of google tutorials and videos but nothing works. It can't add or connect to previously connected devices. Wifi is also not picking up anything network.

I'm running an HP Pavilion Power 580-104np desktop (win10 64) and HP support asked me to run a few things I had tried before:

Run the Bluetooth troubleshooter - didn't work.

Uninstall the Bluetooth adapter in Device Manager - didn't work

Run system test with HP Hardware diagnostics (UEFI) - it didn't detect any error but failed to detect network card. Apparently that should have showed up on the results but it didn't. It's not a failed test, it's an omission from the result summary.

Thing is, I can run those tests individually and they pass. Network adapter does show on Device Manager with no errors. Ethernet and two wireless printers are working fine...

Previously and after this issue, I had occasions when the PC wouldn't boot up, it turned on and immediately restarted without even reaching BIOS. A couple of times it froze and went to a blue screen, always with different error massages. I suspected a faulty PSU and replaced it. This problem did happen again a couple of times but that's it. I did get a very poor generic 300w PSU because that was the only one available at the store but I later ordered a Corsair VS450 that I haven't installed yet.

Can anyone help me go over this problem?
 
Welcome to PCHF kUTUSOV,

You are hopefully using the Ethernet on the computer and will able to do the following for us;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
That`s it thanks (y)

If not checked yourself already, Speccy shows that both your BT and Wlan are running but what is not running is the Wi-Fi Direct Services Connection Manager Service.

The AV protection can sometimes cause problems with internet connectivity, have a couple of suggestions so easiest first, are you ok with temporarily uninstalling Bitdefender and using Windows Defender and Firewall instead, let us know and we will provide the steps for you.
 
Noticed that you have post on other forums (including HP) so need to post the obligatory info below so we each know where we stand;

We are always happy to help when we can but we cannot safely do so if you are already receiving assistance on any other forum, doing so may lead to confusion as to whose and what guidance you are following which can be both dangerous and costly, decide on which forum you wish to continue and as a courtesy let the other/s know that assistance is no longer required.

Thank you for your understanding.

If you continue on PCHF see the below;

It is best that we address one item at a time, based on the fact that you can connect to two wireless printers without issue it suggests that the wireless card is working in some way so we should look at that first and the Bluetooth device second.

Couple of things for you to do;

Power Profile
Active power scheme: High performance

Change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues and the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

RE Bitdefender: if the AV product that you have is a paid for version you should make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Please create a new system restore point first.

Bitdefender removal tools here

Restart and test, if no change do the below for us if you will,

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
 
Hi, Yes, I went first to HP but that wasn't much help, thread is now closed. On the other forum I got no replies and it was then that I searched for alternative help. I will follow steps just from here from now on.

Power plan is now on Balanced.

EDIT: Sorry, pressed post by mistake. Still following the steps, will update in a while
 
Thanks, you would be surprised at how many people think that it is acceptable to start threads on multiple forums and either chop and change the guidance they follow or simply abandon all of the threads without bothering to reply to any of them, had one person that had post on several forums throw a tantrum when a fellow admin asked them to have a little courtesy and thank the forums that had tried to help them.

Power Plan and edit info acknowledged (y)
 
So did everything you suggested.

Power plan to balanced
Unistalled Bit Defender through tools

Restarted and no change.

Ran Windows All in One Repair tool after clean boot and in safe mode.


Still no changes, bluetooth doesn't work :(
 
Still no changes, bluetooth doesn't work :(
Did you perhaps misread my reply #6?

It is best that we address one item at a time, based on the fact that you can connect to two wireless printers without issue it suggests that the wireless card is working in some way so we should look at that first and the Bluetooth device second.
Is there no change with the wireless connection?
 
Thought so but had to ask (y)

Got two more things to try, one you can do sat at your desk but the other could be a bit more problematic as it involves disconnecting and moving the computer, first things first though;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
MiniToolBox by Farbar Version: 17-06-2016
Ran by Utilizador (administrator) on 21-03-2020 at 16:04:46
Running from "D:\Users\Utilizador\Desktop"
Microsoft Windows 10 Home (X64)
Model: HP Pavilion Power Desktop 580-1xx Manufacturer: HP
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================

Realtek Gaming GbE Family Controller = Ethernet (Connected)
Realtek RTL8821CE 802.11ac PCIe Adapter = WiFi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-9R2F3RB
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek Gaming GbE Family Controller
Physical Address. . . . . . . . . : C8-D3-FF-41-86-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::947d:f86:fb5:a918%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 21 March 2020 14:20:41
Lease Expires . . . . . . . . . . : 21 March 2020 16:50:40
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 583586815
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-25-2E-80-B3-C8-D3-FF-41-86-B5
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter WiFi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8821CE 802.11ac PCIe Adapter
Physical Address. . . . . . . . . : 5C-EA-1D-5D-EC-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 5E-EA-1D-5D-EC-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : DE-EA-1D-5D-EC-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 5C-EA-1D-5D-EC-9E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: router.home
Address: 192.168.1.1

Name: google.com
Addresses: 2a00:1450:4003:802::200e
216.58.201.142


Pinging google.com [216.58.201.142] with 32 bytes of data:
Reply from 216.58.201.142: bytes=32 time=29ms TTL=55
Reply from 216.58.201.142: bytes=32 time=23ms TTL=55

Ping statistics for 216.58.201.142:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 29ms, Average = 26ms
Server: router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 2001:4998:44:41d::3
2001:4998:58:1836::11
2001:4998:c:1023::4
2001:4998:44:41d::4
2001:4998:c:1023::5
2001:4998:58:1836::10
72.30.35.10
98.138.219.232
98.138.219.231
72.30.35.9
98.137.246.7
98.137.246.8


Pinging yahoo.com [98.138.219.231] with 32 bytes of data:
Reply from 98.138.219.231: bytes=32 time=165ms TTL=45
Reply from 98.138.219.231: bytes=32 time=161ms TTL=45

Ping statistics for 98.138.219.231:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 161ms, Maximum = 165ms, Average = 163ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...c8 d3 ff 41 86 b5 ......Realtek Gaming GbE Family Controller
9...5c ea 1d 5d ec 9d ......Realtek RTL8821CE 802.11ac PCIe Adapter
8...5e ea 1d 5d ec 9d ......Microsoft Wi-Fi Direct Virtual Adapter
13...de ea 1d 5d ec 9d ......Microsoft Wi-Fi Direct Virtual Adapter #2
6...5c ea 1d 5d ec 9e ......Bluetooth Device (Personal Area Network)
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.8 26
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.8 281
192.168.1.8 255.255.255.255 On-link 192.168.1.8 281
192.168.1.255 255.255.255.255 On-link 192.168.1.8 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.8 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.8 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 331 ::1/128 On-link
17 281 fe80::/64 On-link
17 281 fe80::947d:f86:fb5:a918/128
On-link
1 331 ff00::/8 On-link
17 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\NLAapi.dll [70144] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\SysWOW64\vsocklib.dll [File not found] ()
Catalog9 18 C:\WINDOWS\SysWOW64\vsocklib.dll [File not found] ()
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\NLAapi.dll [93184] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 16 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 17 C:\Windows\System32\vsocklib.dll [File Not found] ()
x64-Catalog9 18 C:\Windows\System32\vsocklib.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/21/2020 03:45:59 PM) (Source: ESENT) (User: )
Description: svchost (23980,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 03:14:04 PM) (Source: ESENT) (User: )
Description: svchost (24436,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 03:08:02 PM) (Source: ESENT) (User: )
Description: svchost (14264,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 03:00:31 PM) (Source: ESENT) (User: )
Description: svchost (18788,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 02:53:26 PM) (Source: ESENT) (User: )
Description: svchost (18212,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 02:32:45 PM) (Source: ESENT) (User: )
Description: svchost (4492,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (03/21/2020 02:28:23 PM) (Source: Microsoft-Windows-PerfNet) (User: DESKTOP-9R2F3RB)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (03/21/2020 02:20:43 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialise the Catalogue Database. The ESENT error was: -1023.

Error: (03/21/2020 02:20:43 PM) (Source: ESENT) (User: )
Description: Catalog Database (4796,R,98) Catalog Database: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\CatRoot2\edb.log.

Error: (03/21/2020 02:15:10 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider wsp_sr attempted to register query "select * from WSP_ReplicationGroupStorageModificationEvent" whose target class "WSP_ReplicationGroupStorageModificationEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.


System errors:
=============
Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: The Browser service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser service to connect.

Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: The Browser service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser service to connect.

Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: The Browser service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser service to connect.

Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: The Browser service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser service to connect.

Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: The Browser service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (03/21/2020 03:50:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Browser service to connect.


Microsoft Office Sessions:
=========================
Error: (03/21/2020 03:45:59 PM) (Source: ESENT)(User: )
Description: svchost23980,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 03:14:04 PM) (Source: ESENT)(User: )
Description: svchost24436,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 03:08:02 PM) (Source: ESENT)(User: )
Description: svchost14264,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 03:00:31 PM) (Source: ESENT)(User: )
Description: svchost18788,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 02:53:26 PM) (Source: ESENT)(User: )
Description: svchost18212,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 02:32:45 PM) (Source: ESENT)(User: )
Description: svchost4492,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (03/21/2020 02:28:23 PM) (Source: Microsoft-Windows-PerfNet)(User: DESKTOP-9R2F3RB)
Description: 3221225506

Error: (03/21/2020 02:20:43 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -1023

Error: (03/21/2020 02:20:43 PM) (Source: ESENT)(User: )
Description: Catalog Database4796,R,98Catalog Database: C:\WINDOWS\system32\CatRoot2\edb.log-1023 (0xfffffc01)

Error: (03/21/2020 02:15:10 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: wsp_srselect * from WSP_ReplicationGroupStorageModificationEventWSP_ReplicationGroupStorageModificationEvent//./root/Microsoft/Windows/Storage/Providers_v2


CodeIntegrity Errors:
===================================
Date: 2020-03-17 20:19:45.682
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\Installer\MSI4A1F.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2020-01-13 18:41:41.000
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2020-01-13 18:40:55.528
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2019-11-08 10:00:34.215
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2019-11-08 09:59:49.218
Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2019-11-06 07:41:27.156
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\FlightSettings.dll because the set of per-page image hashes could not be found on the system.

Date: 2019-11-06 07:41:27.150
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\FlightSettings.dll because the set of per-page image hashes could not be found on the system.

Date: 2019-11-06 07:41:26.879
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\FlightSettings.dll because the set of per-page image hashes could not be found on the system.

Date: 2019-11-06 07:41:26.873
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\FlightSettings.dll because the set of per-page image hashes could not be found on the system.

Date: 2019-11-06 07:41:26.864
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\dsreg.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.5.5.45608 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.006.20042 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 32.0.0.125 - Adobe)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Bluetooth Drivers (HKLM\...\{0A1B4690-E176-4533-8058-939480AEE1D0}) (Version: 12.0.1.921 - Broadcom Corporation)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 93.4.273 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.295.1 - Dropbox, Inc.) Hidden
EaseUS Todo Backup Free 12.0 (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 12.0 - CHENGDU YIWO Tech Development Co., Ltd)
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.83.0000 - Seiko Epson Corporation)
EPSON ET-2600 Series Printer Uninstall (HKLM\...\EPSON ET-2600 Series) (Version: - Seiko Epson Corporation)
Epson ET-2600 User’s Guide (HKLM-x32\...\UsersGuideEpson ET-2600 User’s Guide_is1) (Version: 1.0 - Epson America, Inc.)
Epson Event Manager (HKLM-x32\...\{AB8BE3EA-01D3-44B7-8E77-A9601CBDEBDE}) (Version: 3.10.0085 - Seiko Epson Corporation)
Epson Printer Connection Checker (HKLM-x32\...\{FFA5C174-DB3F-4AFE-B59D-C0FB1744CD76}) (Version: 3.1.0.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM-x32\...\Epson Scan 2) (Version: - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
Epson Software Updater (HKLM-x32\...\{FD036A57-F81D-4865-AAF0-811558EA76AE}) (Version: 4.5.1 - Seiko Epson Corporation)
EpsonNet Print (HKLM\...\{96ED1D58-440C-4345-8FEE-C4781366C67F}) (Version: 3.1.4.0 - SEIKO EPSON Corporation)
Google Chrome (HKLM\...\{50ADB1A8-7D22-3FA4-9F99-AD149455FE09}) (Version: 80.0.3987.149 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
HiSuite (HKLM-x32\...\Hi Suite) (Version: 10.0.1.100 - )
HP Audio Switch (HKLM-x32\...\{BC852AA8-58F6-4F07-ACB1-7377E52CA4F3}) (Version: 1.0.150.0 - HP Inc.)
HP Connection Optimizer (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 2.0.16.0 - HP Inc.)
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
HP ePrint SW (HKLM-x32\...\{cdb5f70f-5107-4613-bf69-15de903b5b5d}) (Version: 5.5.22560 - HP Inc.)
HP JumpStart Bridge (HKLM-x32\...\{3FC961DB-BD36-4D8D-B276-0C456A2BB638}) (Version: 1.4.0.441 - HP Inc.)
HP JumpStart Launch (HKLM-x32\...\{F213102E-FD30-4E22-AF73-4C682D65FFEE}) (Version: 1.4.441.0 - HP Inc.)
HP LaserJet M14-M17 Basic Device Software (HKLM\...\{DBD3A5B4-0A41-4C1B-A3EE-DA05AA5D5D70}) (Version: 46.2.2636.18185 - HP Inc.)
HP LaserJet M14-M17 Help (HKLM-x32\...\{860F83D4-E1ED-425C-9A5F-C07867AE1EC5}) (Version: 0.00.0005 - HP)
HP Support Assistant (HKLM-x32\...\{1E14ACF0-1480-4467-A73D-67C4FD35A5F4}) (Version: 8.8.24.33 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{ED0D1C52-9ED3-49F5-955C-6E9EAB0BD46E}) (Version: 12.14.49.15 - HP Inc.)
HP System Event Utility (HKLM-x32\...\{57058272-92B0-4EFA-8FDD-ED3E5D689D37}) (Version: 1.4.32 - HP Inc.)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
Icecream Ebook Reader version 5.19 (HKLM-x32\...\{B8C30F0F-1F23-49E1-A3ED-44DE17660EE2}_is1) (Version: 5.19 - Icecream Apps)
Intel(R) Computing Improvement Program (HKLM\...\{A9133872-C9FE-45CC-8F01-D1947B0F09EA}) (Version: 2.4.04755 - Intel Corporation)
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.7.0.1043 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 17.8.0.1065 - Intel Corporation)
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.47.715.0 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{2b32b7d0-4f9f-47c8-adb7-807e6cb2fb75}) (Version: 1.47.715.0 - Intel Corporation) Hidden
Intel® Optane™ Pinning Explorer Extensions (HKLM\...\{4487026C-A32C-4FF5-858E-8DB890814949}) (Version: 17.8.0.1065 - Intel Corporation)
JDownloader 2 (HKLM-x32\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
Logitech Options (HKLM\...\LogiOptions) (Version: 8.10.154 - Logitech)
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.12624.20276 - Microsoft Corporation)
Microsoft Office 365 - pt-pt (HKLM\...\O365HomePremRetail - pt-pt) (Version: 16.0.12624.20276 - Microsoft Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.12624.20276 - Microsoft Corporation)
Microsoft Office 365 ProPlus - pt-pt (HKLM\...\O365ProPlusRetail - pt-pt) (Version: 16.0.12624.20276 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.028.0206.0009 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50918.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012 (HKLM-x32\...\{427ada59-85e7-4bc8-b8d5-ebf59db60423}) (Version: 14.16.27012.6 - Microsoft Corporation)
Mozilla Firefox 72.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 72.0.2 (x64 en-US)) (Version: 72.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 69.0.2 - Mozilla)
Mozilla Thunderbird 68.6.0 (x86 en-GB) (HKLM-x32\...\Mozilla Thunderbird 68.6.0 (x86 en-GB)) (Version: 68.6.0 - Mozilla)
MusicBee 3.3.7367 (HKLM-x32\...\MusicBee) (Version: 3.3.7367 - Steven Mayall)
NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.19 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 3.20.2.34 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.20.2.34 - NVIDIA Corporation)
NVIDIA Graphics Driver 442.59 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 442.59 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.21 - NVIDIA Corporation)
NVIDIA O software do sistema PhysX 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20276 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.12624.20276 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.12624.20276 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0816-1000-0000000FF1CE}) (Version: 16.0.12624.20276 - Microsoft Corporation) Hidden
Opera Stable 67.0.3575.79 (HKCU\...\Opera 67.0.3575.79) (Version: 67.0.3575.79 - Opera Software)
Product Improvement Study for HP LaserJet M14-M17 (HKLM\...\{44899623-FEB7-4FE2-BC7C-3D22C2F4D84C}) (Version: 46.2.2636.18185 - HP Inc.)
REALTEK Bluetooth Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AB}) (Version: 1.0.0.106 - REALTEK Semiconductor Corp.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.15063.31235 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.23.1003.2017 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8237 - Realtek Semiconductor Corp.)
Realtek PCI-E Wireless LAN Driver (HKLM-x32\...\InstallShield_{70714FB7-4084-4202-A599-2D5935DECB67}) (Version: Drv_3.00.0015 - REALTEK Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.104 - REALTEK Semiconductor Corp.)
Skype versão 8.53 (HKLM-x32\...\Skype_is1) (Version: 8.53 - Skype Technologies S.A.)
Software de Dispositivos Chipset Intel® (HKLM-x32\...\{44ded3eb-1686-46a6-9770-fd79096c29f7}) (Version: 10.1.1.45 - Intel(R) Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.2.0.24753 - Microsoft Corporation)
Topping USB Audio Device Driver v4.14.0 (HKLM-x32\...\Software_Topping_Topping_UsbAudio_Driver_Setup) (Version: 4.14.0 - Topping)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 4.7.2 - Tweaking.com)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{3BAE4496-6F6C-4330-A8AA-B93D3D346FA5}) (Version: 2.53.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM\...\{C4BE7550-ECE1-417D-A787-01266DC1F5A6}) (Version: 1.22.0.0 - Microsoft Corporation) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 3.0.8 - VideoLAN)
WhatsApp (HKCU\...\WhatsApp) (Version: 0.4.1299 - WhatsApp)
WinRAR 5.71 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.71.0 - win.rar GmbH)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 8083.61 MB
Available physical RAM: 3509.7 MB
Total Virtual: 16787.61 MB
Available Virtual: 9558.4 MB

========================= Partitions: =====================================

1 Drive c: (WINDOWS) (Fixed) (Total:222.34 GB) (Free:136.55 GB) NTFS
2 Drive d: (Internal Storage HD) (Fixed) (Total:931.5 GB) (Free:630.97 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:14.9 GB) (Free:1.74 GB) NTFS
4 Drive f: (Seagate Expansion Drive) (Fixed) (Total:3725.9 GB) (Free:2271.47 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-9R2F3RB

Administrador Convidado DefaultAccount
morai Utilizador WDAGUtilityAccount


**** End of log ****
 
Couple of questions, one I should have asked earlier.

Have you checked that Flight Mode is not enabled.

Have you tried different browsers.

While working with PCHF have you been disconnecting the Ethernet cable when checking the wireless connection and is the wireless listed in the Network & Internet area of the Action Centre.
 
Flight mode is off and I use Chrome, Firefox and Opera for different things, non work without ethernet.

I'm not sure what you mean on the last question... On the Network & Internet section status is "connected to the internet" with ethernet; not connected if I unplug it. There is a wifi tab and going into it it's turned on. If I click on "Show available networks" I get "No Wifi networks found".
 
There is a wifi tab and going into it it's turned on. If I click on "Show available networks" I get "No Wifi networks found".
Yet you can print via wireless to two printers, odd :unsure:

Last software check we can do, uninstall anything that we have used as you see fit;

Post an Autoruns log for us, see here we are looking for anything that could be blocking the wireless connection, an orphaned AV driver etc;

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.

Tutorial here
 
And this is what I got with the options "Hide empty locations", "Hide Microsoft Entries" and "Hide Windows Entries" on:

"HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\AlternateShell" "" "" "" "21/03/2020 14:07" ""
+ "cmd.exe" "Windows Command Processor" "(Verified) Microsoft Windows" "c:\windows\system32\cmd.exe" "28/12/1914 06:19" ""
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "22/03/2020 01:13" ""
+ "BtServer" "" "" "File not found: C:\Program Files (x86)\REALTEK\Realtek Bluetooth\BTServer.exe" "" ""
+ "IAStorIcon" "Delayed launcher" "(Verified) Intel(R) Rapid Storage Technology" "c:\program files\intel\intel(r) rapid storage technology\iastoriconlaunch.exe" "16/12/2019 12:19" ""
+ "LogiOptions" "LogiOptions.exe (UNICODE)" "(Verified) Logitech Inc" "c:\program files\logitech\logioptions\logioptions.exe" "06/02/2020 01:18" ""
+ "Logitech Download Assistant" "Logitech Download Assistant" "(Verified) Logitech" "c:\windows\system32\logilda.dll" "13/09/2012 22:51" ""
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run" "" "" "" "21/03/2020 14:07" ""
+ "Dropbox" "Dropbox" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropbox.exe" "19/03/2020 18:18" ""
+ "EEventManager" "EEventManager Application" "(Verified) SEIKO EPSON CORPORATION" "c:\program files (x86)\epson software\event manager\eeventmanager.exe" "18/11/2016 00:42" ""
+ "HPMessageService" "HP Message Service" "(Verified) HP Inc." "c:\program files (x86)\hp\hp system event\hpmsgsvc.exe" "03/08/2018 07:25" ""
+ "RtlS5Wake" "Realtek WOWL Utility" "(Verified) Realtek Semiconductor Corp." "c:\program files (x86)\realtek\pcie wireless lan\rtls5wake\rtls5wake.exe" "18/11/2013 06:46" ""
+ "Wondershare Helper Compact.exe" "" "" "File not found: C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe.exe" "" ""
"HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "21/03/2020 14:07" ""
+ "EPLTarget\P0000000000000002" "EPSON Status Monitor 3" "(Verified) SEIKO EPSON CORPORATION" "c:\windows\system32\spool\drivers\x64\3\e_yatirxe.exe" "14/11/2014 04:47" ""
+ "Opera Browser Assistant" "Opera Browser Assistant" "(Verified) Opera Software AS" "c:\users\utilizador\appdata\local\programs\opera\assistant\browser_assistant.exe" "18/03/2020 11:48" ""
+ "uTorrent" "µTorrent" "(Verified) BitTorrent Inc" "c:\users\utilizador\appdata\roaming\utorrent\utorrent.exe" "06/03/2020 22:24" ""
"HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce" "" "" "" "22/03/2020 00:38" ""
+ "Application Restart #4" "Google Chrome" "(Verified) Google LLC" "c:\program files (x86)\google\chrome\application\chrome.exe" "16/03/2020 18:53" ""
"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup" "" "" "" "13/01/2020 13:34" ""
+ "Topping USB Audio Device Control Panel Autostart.lnk" "USB Audio Class Driver Control Panel" "(Not verified) Thesycon Software Solutions GmbH & Co. KG" "c:\program files\topping\usb audio device driver\w10_x64\toppingusbaudiocpl.exe" "06/09/2017 08:23" ""
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" "" "21/03/2020 14:07" ""
+ "Google Chrome" "Google Chrome Installer" "(Verified) Google LLC" "c:\program files (x86)\google\chrome\application\80.0.3987.149\installer\chrmstp.exe" "16/03/2020 18:53" ""
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:07" ""
+ "DropboxExt" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ "SimpleShlExt" "EaseUS Todo Backup Application" "(Verified) CHENGDU YIWO Tech Development Co., Ltd." "c:\program files (x86)\easeus\todo backup\bin\x64\imagesh.dll" "14/11/2019 18:24" ""
+ "WinRAR" "WinRAR shell extension" "(Verified) win.rar GmbH" "c:\program files\winrar\rarext.dll" "27/04/2019 20:03" ""
"HKLM\Software\Classes\Drive\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:07" ""
+ "SimpleShlExt" "EaseUS Todo Backup Application" "(Verified) CHENGDU YIWO Tech Development Co., Ltd." "c:\program files (x86)\easeus\todo backup\bin\x64\imagesh.dll" "14/11/2019 18:24" ""
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:07" ""
+ "OptaneContextMenu" "OptaneShellExt" "(Verified) Intel(R) Rapid Storage Technology" "c:\program files\intel\optaneshellextensions\optaneshellext.dll" "09/12/2019 17:25" ""
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:18" ""
+ "DropboxExt" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ "SimpleShlExt" "EaseUS Todo Backup Application" "(Verified) CHENGDU YIWO Tech Development Co., Ltd." "c:\program files (x86)\easeus\todo backup\bin\x64\imagesh.dll" "14/11/2019 18:24" ""
"HKLM\Software\Classes\Directory\Shellex\CopyHookHandlers" "" "" "" "21/03/2020 14:07" ""
+ "DropboxCopyHook" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:18" ""
+ "DropboxExt" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ "NvCplDesktopContext" "NVIDIA Display Shell Extension" "(Verified) NVIDIA Corporation" "c:\windows\system32\nvshext.dll" "04/03/2020 19:20" ""
"HKLM\Software\Classes\Folder\Shellex\ColumnHandlers" "" "" "" "10/10/2019 10:41" ""
+ "PDF Shell Extension" "PDF Shell Extension" "(Verified) Adobe Inc." "c:\program files (x86)\common files\adobe\acrobat\activex\pdfshell64.dll" "04/02/2020 19:29" ""
"HKLM\Software\Wow6432Node\Classes\Folder\Shellex\ColumnHandlers" "" "" "" "10/10/2019 10:41" ""
+ "PDF Shell Extension" "PDF Shell Extension" "(Verified) Adobe Inc." "c:\program files (x86)\common files\adobe\acrobat\activex\pdfshell.dll" "04/02/2020 19:28" ""
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "21/03/2020 14:18" ""
+ "WinRAR" "WinRAR shell extension" "(Verified) win.rar GmbH" "c:\program files\winrar\rarext.dll" "27/04/2019 20:03" ""
"HKLM\Software\Classes\Folder\ShellEx\DragDropHandlers" "" "" "" "21/03/2020 14:07" ""
+ "WinRAR" "WinRAR shell extension" "(Verified) win.rar GmbH" "c:\program files\winrar\rarext.dll" "27/04/2019 20:03" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "21/03/2020 14:07" ""
+ " DropboxExt01" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt02" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt03" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt04" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt05" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt06" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt07" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt08" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt09" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " DropboxExt10" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext64.36.0.dll" "19/03/2020 18:20" ""
+ " OptaneIconOverlay" "OptaneShellExt" "(Verified) Intel(R) Rapid Storage Technology" "c:\program files\intel\optaneshellextensions\optaneshellext.dll" "09/12/2019 17:25" ""
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers" "" "" "" "21/03/2020 14:07" ""
+ " DropboxExt01" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt02" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt03" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt04" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt05" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt06" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt07" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt08" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt09" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
+ " DropboxExt10" "Dropbox Shell Extension" "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\client\dropboxext.36.0.dll" "19/03/2020 18:19" ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "21/03/2020 12:24" ""
+ "HP Network Check Helper" "HP Network Check IE Plug-in" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckpluginx64.dll" "27/05/2016 06:03" ""
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "21/03/2020 12:24" ""
+ "HP Network Check Helper" "HP Network Check IE Plug-in" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckplugin.dll" "27/05/2016 06:01" ""
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" "" "21/03/2020 12:24" ""
+ "HP Network Check" "NCLauncherFromIE" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe" "17/05/2016 11:09" ""
"HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions" "" "" "" "21/03/2020 12:24" ""
+ "HP Network Check" "NCLauncherFromIE" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe" "17/05/2016 11:09" ""
"Task Scheduler" "" "" "" "" ""
+ "\Adobe Acrobat Update Task" "Adobe Reader and Acrobat Manager" "(Verified) Adobe Inc." "c:\program files (x86)\common files\adobe\arm\1.0\adobearm.exe" "25/02/2020 21:41" ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater - Resources" "HPSSFUpdater" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpssfupdater.exe" "20/08/2019 02:58" ""
+ "\Hewlett-Packard\HP Support Assistant\Product Configurator" "ProductConfig" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\productconfig.exe" "12/02/2020 03:12" ""
+ "\Hewlett-Packard\HP Support Assistant\WarrantyChecker" "HPWarrantyChecker" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpwarrantycheck\hpwarrantychecker.exe" "26/02/2020 08:19" ""
+ "\HPAudioSwitch" "HPAudioSwitch" "(Verified) HP Inc." "c:\program files (x86)\hp\hpaudioswitch\hpaudioswitch.exe" "02/02/2017 23:30" ""
+ "\HPCeeScheduleForUtilizador" "HP Ceement" "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp ceement\hpcee.exe" "10/09/2018 03:37" ""
+ "\HPCustParticipation HP LaserJet M14-M17" "HP Product Improvement Study" "(Verified) Hewlett Packard" "c:\program files\hp\hp laserjet m14-m17\bin\hpcustpartic.exe" "04/07/2018 19:35" ""
+ "\HPJumpStartLaunch" "HP JumpStart Launch" "(Verified) HP Inc." "c:\program files (x86)\hp\hp jumpstart launch\hpjumpstartlaunch.exe" "06/10/2017 17:19" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance" "Microsoft Malware Protection Command Line Utility" "(Not verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\mpcmdrun.exe" "18/07/1947 19:24" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Cleanup" "Microsoft Malware Protection Command Line Utility" "(Not Verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\mpcmdrun.exe" "18/07/1947 19:24" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan" "Microsoft Malware Protection Command Line Utility" "(Not Verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\mpcmdrun.exe" "18/07/1947 19:24" ""
+ "\Microsoft\Windows\Windows Defender\Windows Defender Verification" "Microsoft Malware Protection Command Line Utility" "(Not Verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\mpcmdrun.exe" "18/07/1947 19:24" ""
+ "\Microsoft_Hardware_Launch_ipoint_exe" "" "" "File not found: C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe" "" ""
+ "\Microsoft_Hardware_Launch_itype_exe" "" "" "File not found: C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe" "" ""
+ "\Microsoft_Hardware_Launch_mousekeyboardcenter_exe" "" "" "File not found: C:\Program Files\Microsoft Mouse and Keyboard Center\mousekeyboardcenter.exe" "" ""
+ "\NvBatteryBoostCheckOnLogon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA Container" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe" "24/09/2019 17:05" ""
+ "\NvDriverUpdateCheckDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA Container" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe" "24/09/2019 17:05" ""
+ "\NVIDIA GeForce Experience SelfUpdate_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA GeForce Experience" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvidia geforce experience\nvidia geforce experience.exe" "09/12/2019 04:48" ""
+ "\NvNodeLauncher_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA nodejs launcher" "(Verified) NVIDIA Corporation" "c:\program files (x86)\nvidia corporation\nvnode\nvnodejslauncher.exe" "08/12/2019 14:35" ""
+ "\NvProfileUpdaterDaily_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA driver profile updater" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\update core\nvprofileupdater64.exe" "05/12/2019 21:40" ""
+ "\NvProfileUpdaterOnLogon_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA driver profile updater" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\update core\nvprofileupdater64.exe" "05/12/2019 21:40" ""
+ "\NvTmRep_CrashReport1_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA crash and telemetry reporter" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvbackend\nvtmrep.exe" "05/12/2019 21:47" ""
+ "\NvTmRep_CrashReport2_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA crash and telemetry reporter" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvbackend\nvtmrep.exe" "05/12/2019 21:47" ""
+ "\NvTmRep_CrashReport3_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA crash and telemetry reporter" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvbackend\nvtmrep.exe" "05/12/2019 21:47" ""
+ "\NvTmRep_CrashReport4_{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}" "NVIDIA crash and telemetry reporter" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvbackend\nvtmrep.exe" "05/12/2019 21:47" ""
+ "\Opera scheduled assistant Autoupdate 1582753042" "Opera Internet Browser" "(Verified) Opera Software AS" "c:\users\utilizador\appdata\local\programs\opera\launcher.exe" "11/03/2020 18:04" ""
+ "\Opera scheduled Autoupdate 1570657723" "Opera Internet Browser" "(Verified) Opera Software AS" "c:\users\utilizador\appdata\local\programs\opera\launcher.exe" "11/03/2020 18:04" ""
+ "\RTKCPL" "Realtek HD Audio Manager" "(Verified) Realtek Semiconductor Corp." "c:\program files\realtek\audio\hda\rtkngui64.exe" "07/08/2017 02:00" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "22/03/2020 01:13" ""
+ "AdobeARMservice" "Adobe Acrobat Update Service: Adobe Acrobat Updater keeps your Adobe software up to date." "(Verified) Adobe Inc." "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe" "25/02/2020 21:40" ""
+ "Bonjour Service" "Serviço de Bonjour: Permite a configuração na rede e detecção automática de dispositivos e serviços." "(Verified) Apple Inc." "c:\program files\bonjour\mdnsresponder.exe" "31/08/2011 05:52" ""
+ "Browser" "Browser: " "" "File not found: C:\WINDOWS\System32\browser.dll" "" ""
+ "dbupdate" "Dropbox Update Service (dbupdate): Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it." "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\update\dropboxupdate.exe" "21/10/2015 18:52" ""
+ "dbupdatem" "Dropbox Update Service (dbupdatem): Keeps your Dropbox software up to date. If this service is disabled or stopped, your Dropbox software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Dropbox software using it." "(Verified) Dropbox, Inc" "c:\program files (x86)\dropbox\update\dropboxupdate.exe" "21/10/2015 18:52" ""
+ "DbxSvc" "DbxSvc: Dropbox Service" "(Verified) Dropbox, Inc" "c:\windows\system32\dbxsvc.exe" "19/03/2020 17:42" ""
+ "EaseUS Agent" "EaseUS Agent Service: Provides service to backup files and image disks." "(Verified) CHENGDU YIWO Tech Development Co., Ltd." "c:\program files (x86)\easeus\todo backup\bin\agent.exe" "14/11/2019 18:27" ""
+ "EpsonCustomerResearchParticipation" "EpsonCustomerResearchParticipation: Epson Customer Research Participation" "(Verified) SEIKO EPSON CORPORATION" "c:\program files\epson\epsoncustomerresearchparticipation\epcp.exe" "11/06/2018 10:03" ""
+ "EpsonScanSvc" "Epson Scanner Service: Epson Scanner Service (64bit)" "(Verified) SEIKO EPSON CORPORATION" "c:\windows\system32\escsvc64.exe" "28/12/2015 10:58" ""
+ "ESRV_SVC_QUEENCREEK" "Energy Server Service queencreek: Intel(r) Energy Checker SDK. ESRV Service queencreek" "(Verified) Intel(R) Software Development Products" "c:\program files\intel\sur\queencreek\x64\esrv_svc.exe" "16/08/2019 11:22" ""
+ "GoogleChromeElevationService" "Google Chrome Elevation Service: Google Chrome" "(Verified) Google LLC" "c:\program files (x86)\google\chrome\application\80.0.3987.149\elevation_service.exe" "16/03/2020 18:53" ""
+ "gupdate" "Serviço Google Update (gupdate): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "(Verified) Google Inc" "c:\program files (x86)\google\update\googleupdate.exe" "24/06/2019 23:43" ""
+ "gupdatem" "Serviço Google Update (gupdatem): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "(Verified) Google Inc" "c:\program files (x86)\google\update\googleupdate.exe" "24/06/2019 23:43" ""
+ "HP Comm Recover" "HP Comm Recovery: Check and recover devices" "(Verified) HP Inc." "c:\program files\hpcommrecovery\hpcommrecovery.exe" "17/12/2019 06:30" ""
+ "HPJumpStartBridge" "HP JumpStart Bridge: HP JumpStart Bridge" "(Verified) HP Inc." "c:\program files (x86)\hp\hp jumpstart bridge\hpjumpstartbridge.exe" "06/10/2017 17:19" ""
+ "hpqcaslwmiex" "HP CASL Framework Service: HP CASL Framework Service" "(Verified) HP Inc." "c:\program files (x86)\hp\shared\hpqwmiex.exe" "07/06/2018 08:14" ""
+ "HPSupportSolutionsFrameworkService" "HP Support Solutions Framework Service: This service allows for the detection of HP products and enables identification of support solutions for detected products." "(Verified) HP Inc." "c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe" "06/12/2019 09:51" ""
+ "HPWMISVC" "HPWMISVC: HP WMI Service" "(Verified) HP Inc." "c:\program files (x86)\hp\hp system event\hpwmisvc.exe" "11/07/2017 13:26" ""
+ "HuaweiHiSuiteService64.exe" "HuaweiHiSuiteService64.exe: Service for runing HiSuite applications autorun." "" "c:\program files (x86)\hisuite\handsetservice\huaweihisuiteservice64.exe" "25/08/2016 09:27" ""
+ "iaStorAfsService" "Intel(R) Optane(TM) Memory Service: Enables amazing system performance and responsiveness by accelerating frequently used files" "(Verified) Intel(R) Rapid Storage Technology" "c:\windows\iastorafsservice\iastorafsservice.exe" "07/08/2017 14:25" ""
+ "IAStorDataMgrSvc" "Intel(R) Rapid Storage Technology: Provides storage event notification and manages communication between the storage driver and user space applications." "(Verified) Intel(R) Rapid Storage Technology" "c:\program files\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe" "09/12/2019 17:31" ""
+ "Intel(R) Capability Licensing Service TCP IP Interface" "Intel(R) Capability Licensing Service TCP IP Interface: Version: 1.47.715.0" "(Verified) Intel(R) Trust Services" "c:\program files\intel\icls client\socketheciserver.exe" "20/09/2017 22:17" ""
+ "Intel(R) SUR QC SAM" "Intel(R) SUR QC Software Asset Manager: Intel(R) SUR QC Software Asset Manager helps you keep your system up-to-date." "(Verified) Intel(R) Software Development Products" "c:\program files\intel\sur\queencreek\updater\bin\intelsoftwareassetmanagerservice.exe" "26/03/2019 22:15" ""
+ "Intel(R) TPM Provisioning Service" "Intel(R) TPM Provisioning Service: Version: 1.47.715.0" "(Verified) Intel(R) Trust Services" "c:\program files\intel\icls client\tpmprovisioningservice.exe" "20/09/2017 22:18" ""
+ "jhi_service" "Intel(R) Dynamic Application Loader Host Interface Service: Intel(R) Dynamic Application Loader Host Interface Service - Allows applications to access the local Intel (R) DAL" "(Verified) Intel(R) Embedded Subsystems and IP Blocks Group" "c:\program files (x86)\intel\intel(r) management engine components\dal\jhi_service.exe" "25/09/2017 10:26" ""
+ "LMS" "Intel(R) Management and Security Application Local Management Service: Intel(R) Management and Security Application Local Management Service - Provides OS-related Intel(R) ME functionality." "(Verified) Intel(R) Embedded Subsystems and IP Blocks Group" "c:\program files (x86)\intel\intel(r) management engine components\lms\lms.exe" "25/09/2017 10:27" ""
+ "MozillaMaintenance" "Mozilla Maintenance Service: The Mozilla Maintenance Service ensures that you have the latest and most secure version of Mozilla Firefox on your computer. Keeping Firefox up to date is very important for your online security, and Mozilla strongly recommends that you keep this service enabled." "(Verified) Mozilla Corporation" "c:\program files (x86)\mozilla maintenance service\maintenanceservice.exe" "17/01/2020 20:46" ""
+ "NvContainerLocalSystem" "NVIDIA LocalSystem Container: Container service for NVIDIA root features" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe" "24/09/2019 17:05" ""
+ "NvContainerNetworkService" "NVIDIA NetworkService Container: Container service for NVIDIA network features" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvcontainer\nvcontainer.exe" "24/09/2019 17:05" ""
+ "NVDisplay.ContainerLocalSystem" "NVIDIA Display Container LS: Container service for NVIDIA root features" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\display.nvcontainer\nvdisplay.container.exe" "21/02/2020 15:03" ""
+ "RstMwService" "Intel(R) Storage Middleware Service: RPC endpoint service which allows communication between driver and Windows Store Application" "(Verified) Intel(R) Rapid Storage Technology" "c:\windows\system32\driverstore\filerepository\iaahcic.inf_amd64_48973fc6c96c696a\rstmwservice.exe" "09/12/2019 17:33" ""
+ "RtkAudioService" "Realtek Audio Service: For cooperation with Realtek audio driver." "(Verified) Realtek Semiconductor Corp." "c:\program files\realtek\audio\hda\rtkaudioservice64.exe" "12/07/2017 10:29" ""
+ "SystemUsageReportSvc_QUEENCREEK" "Intel(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK: Inte(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK monitors the computer system usage and helps to improve system's performance." "(Verified) Intel(R) Software Development Products" "c:\program files\intel\sur\queencreek\sursvc.exe" "16/08/2019 10:54" ""
+ "USER_ESRV_SVC_QUEENCREEK" "User Energy Server Service queencreek: Intel(r) Energy Checker SDK. ESRV Service queencreek" "(Verified) Intel(R) Software Development Products" "c:\program files\intel\sur\queencreek\x64\esrv_svc.exe" "16/08/2019 11:22" ""
+ "WdNisSvc" "Windows Defender Antivirus Network Inspection Service: Helps guard against intrusion attempts targeting known and newly discovered vulnerabilities in network protocols" "(Not verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\nissrv.exe" "26/07/1951 02:34" ""
+ "WinDefend" "Windows Defender Antivirus Service: Helps protect users from malware and other potentially unwanted software" "(Not verified) Microsoft Corporation" "c:\programdata\microsoft\windows defender\platform\4.18.2003.6-0\msmpeng.exe" "04/08/1958 06:17" ""
"HKLM\System\CurrentControlSet\Services" "" "" "" "22/03/2020 01:13" ""
+ "dg_ssudbus" "SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.): SAMSUNG USB Composite Device Driver" "(Verified) Samsung Electronics Co., Ltd." "c:\windows\system32\drivers\ssudbus.sys" "08/07/2019 02:21" ""
+ "iaLPSSi_GPIO" "Intel(R) Serial IO GPIO Controller Driver: Intel(R) Serial IO GPIO Controller Driver" "(Verified) Intel Corporation - Client Components Group" "c:\windows\system32\drivers\ialpssi_gpio.sys" "02/02/2015 09:00" ""
+ "iaStorA" "Intel(R) Chipset SATA/PCIe RST Premium Controller: Intel(R) Rapid Storage Technology driver - x64" "(Verified) Intel(R) Rapid Storage Technology" "c:\windows\system32\drivers\iastora.sys" "07/08/2017 14:23" ""
+ "iaStorAC" "Intel(R) Chipset SATA/PCIe RST Premium Controller: Intel(R) Rapid Storage Technology driver - x64" "(Verified) Intel(R) Rapid Storage Technology" "c:\windows\system32\drivers\iastorac.sys" "09/12/2019 17:26" ""
+ "iaStorAfs" "iaStorAfs: Identifies frequently used files for acceleration with Intel(R) Optane(TM) memory" "(Verified) Intel(R) Rapid Storage Technology" "c:\windows\system32\drivers\iastorafs.sys" "07/08/2017 14:23" ""
+ "IntcAzAudAddService" "Service for Realtek HD Audio (WDM): Realtek(r) High Definition Audio Function Driver" "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtkvhd64.sys" "22/08/2017 10:50" ""
+ "LHidFilt" "Logitech SetPoint KMDF HID Filter Driver: Logitech HID Filter Driver." "(Verified) Logitech Inc" "c:\windows\system32\drivers\lhidfilt.sys" "03/04/2018 16:59" ""
+ "LMouFilt" "Logitech SetPoint KMDF Mouse Filter Driver: Logitech Mouse Filter Driver." "(Verified) Logitech Inc" "c:\windows\system32\drivers\lmoufilt.sys" "03/04/2018 16:59" ""
+ "MEIx64" "Intel(R) Management Engine Interface : Intel(R) Management Engine Interface" "(Verified) Intel(R) Embedded Subsystems and IP Blocks Group" "c:\windows\system32\drivers\teedriverw8x64.sys" "21/01/2019 07:32" ""
+ "NVHDA" "Service for NVIDIA High Definition Audio Driver: NVIDIA HDMI Audio Driver" "(Verified) NVIDIA Corporation" "c:\windows\system32\drivers\nvhda64v.sys" "21/06/2019 19:35" ""
+ "nvlddmkm" "nvlddmkm: NVIDIA Windows Kernel Mode Driver, Version 442.59 " "(Verified) NVIDIA Corporation" "c:\windows\system32\driverstore\filerepository\nvhdci.inf_amd64_858a46b0c18d67e2\nvlddmkm.sys" "04/03/2020 18:35" ""
+ "NvStreamKms" "NVIDIA KMS: Nvidia Streaming Kernel Service" "(Verified) NVIDIA Corporation" "c:\program files\nvidia corporation\nvstreamsrv\nvstreamkms.sys" "25/06/2018 23:52" ""
+ "nvvad_WaveExtensible" "NVIDIA Virtual Audio Device (Wave Extensible) (WDM): NVIDIA Virtual Audio Driver" "(Verified) NVIDIA Corporation" "c:\windows\system32\drivers\nvvad64v.sys" "14/03/2019 08:58" ""
+ "nvvhci" "NVVHCI Enumerator Service: Virtual USB Host Controller driver" "(Verified) NVIDIA Corporation" "c:\windows\system32\drivers\nvvhci.sys" "16/08/2018 20:01" ""
+ "rt640x64" "Realtek RT640 NT Driver: Realtek 8125/8136/8168/8169 NDIS 6.40 64-bit Driver " "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rt640x64.sys" "07/03/2019 07:53" ""
+ "RtkA2dp" "RtkA2dp Driver: Realtek bluetooth A2DP Driver" "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtka2dp.sys" "22/06/2018 05:38" ""
+ "RtkAvrcp" "Realtek Bluetooth A/V Remote Control Target: Realtek Bluetooth AVRCP Driver" "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtkavrcp.sys" "02/02/2018 06:24" ""
+ "RTSUER" "Realtek USB Card Reader - UER: RTS USB READER Driver" "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtsuer.sys" "15/10/2018 02:21" ""
+ "RTWlanE" "Realtek Wireless LAN 802.11n PCI-E Network Adapter: Realtek PCIE NDIS Driver 85905 38554" "(Verified) Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtwlane.sys" "04/12/2019 08:12" ""
+ "semav6msr64" "semav6msr64: Intel(R) System Usage Report" "(Verified) Intel Corporation" "c:\windows\system32\drivers\semav6msr64.sys" "19/07/2019 03:49" ""
+ "SSPORT" "SSPORT: Port Contention Driver" "(Verified) Samsung Electronics CO., LTD." "c:\windows\system32\drivers\ssport.sys" "11/08/2005 23:07" ""
+ "ssudmdm" "SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.): SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.)" "(Verified) Samsung Electronics Co., Ltd." "c:\windows\system32\drivers\ssudmdm.sys" "08/07/2019 02:21" ""
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers" "" "" "" "21/03/2020 14:07" ""
+ "Adobe Type Manager" "" "" "File not found: atmfd.dll" "" ""
"HKLM\System\CurrentControlSet\Control\Session Manager\KnownDlls" "" "" "" "21/03/2020 14:07" ""
+ "_wow64cpu" "" "" "c:\windows\syswow64\wow64cpu.dll" "" ""
+ "_wowarmhw" "" "" "c:\windows\system32\wowarmhw.dll" "" ""
+ "_wowarmhw" "" "" "c:\windows\syswow64\wowarmhw.dll" "" ""
+ "_xtajit" "" "" "c:\windows\system32\xtajit.dll" "" ""
+ "_xtajit" "" "" "c:\windows\syswow64\xtajit.dll" "" ""
+ "wow64" "" "" "c:\windows\syswow64\wow64.dll" "" ""
+ "wow64win" "" "" "c:\windows\syswow64\wow64win.dll" "" ""
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries" "" "" "" "21/03/2020 14:19" ""
+ "vSockets DGRAM" "" "" "File not found: C:\WINDOWS\system32\vsocklib.dll.exe" "" ""
+ "vSockets STREAM" "" "" "File not found: C:\WINDOWS\system32\vsocklib.dll.exe" "" ""
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64" "" "" "" "21/03/2020 14:19" ""
+ "vSockets DGRAM" "" "" "File not found: C:\WINDOWS\system32\vsocklib.dll.exe" "" ""
+ "vSockets STREAM" "" "" "File not found: C:\WINDOWS\system32\vsocklib.dll.exe" "" ""
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" "" "" "" "21/03/2020 14:07" ""
+ "EpsonNet Print Port" "EpsonNet Print Component" "(Not verified) SEIKO EPSON CORPORATION" "c:\windows\system32\enppmon.dll" "14/09/2016 05:30" ""
 
Oh ***, I'm sorry... just realized you can actually attach a file to a post...
File #1 is with 3 "hide" options on, #2 just Microsoft and Windows
 

Attachments

  • 1.txt
    64 KB · Views: 2
  • 2.txt
    101.7 KB · Views: 2
No worries, just deleted the first one as it was not what we needed.

Nothing untoward in Autoruns, the BT and Wireless drivers are there and there is nothing that is blocking the connection to the router, this suggests a hardware issue, not with your computers NIC device but with the actual router.

Have you tried a hard reset of the router.

Can you post the brand and model name or number of the router for us so we can do some research.
 
Yes, I did try it several times as that's one of the prompts from windows troubleshoot.

It might also be worth mentioning that my phone and tablet connect to the router without issue. They also pick up 10 other wireless networks within range, like the desktop used to do. Now it doesn't find a single one...

The router is what the cable company provides, says in the back it is a Hitron Technologies cve-30360 ZON.
 
Status
Not open for further replies.