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blue tooth in win7

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H

Hilton Heflin

PCHF Member
Aug 26, 2016
134
17
82
Raleigh ,NC
#1
can someone please point me in the right direction for solving the blue tooth
/win7 problem?
I am on a Dell OptiPlex 755 running wint pro 32bit..with Broadcom BCA20702AO adapter...
Every thing is set right in the device mgr etc.. It will add the device when pairing and it shows up in the device box..but
will not connect to the device..some times it will connect for about two sec then dis connects...I have tried all the hints from the Win fourm to no avail...it is about to drive me crazy...
Any help will be appreciated..
thanks,
hefs
 
#2
Heya Hilton :) Let me see what's going on with your machine :)

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply :)
 
#4
I see your hard drive is indicating failure:

Error: (02/12/2017 03:33:04 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:33:01 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:32:38 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:32:35 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:30:20 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:30:17 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:30:15 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/12/2017 03:30:12 AM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.
Click to expand...
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following command into it, press Enter.

Code: 
sfc /scannow
  • Wait for this to finish before you continue
Copy and paste the following command, press Enter.

Code: 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt


That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post :)
 
#10
Awesome :) And no worries :)

Can you post a fresh MTB box with the following options checked?

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
 
#12
Same problem for me on Win 10, I could pair my Bluetooth headphone but they wouldn't connect, this solved it for me so hopefully will also work on a Win 7 machine.
Uninstall the device from device manager and restart bluetooth service.
Start > services.msc
Right-click "Bluetooth Support Service."
Choose Automatic.
Go to device manager and right-click on your computer name and click "Scan for hardware changes"
Install the bluetooth device drivers from the manufacturer's website, if any.
 
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Reactions: Malnutrition
#13
Thanks for the come back..have already done that and a lot of other stuff and everything says it all should work...but just won't connect..jmarket is working with me and says I might have a hard drive problem and that scares me as this computer isn't a year old..

thanks again,
hefs
 
#15
Can you run the commands again for me @Hilton Heflin? I want to ensure that there's no bad blocks remaining. :)

Also, run the following command too:

Code: 
CHKDSK /F

This will ensure any bad blocks fix themselves if possible :) Can you also paste the log for CHKDSK too? This site will help you get the CHKDSK logs and save them. Then you can just Upload the file here :)
 
#17
jmarket said:
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following command into it, press Enter.

Code: 
sfc /scannow
  • Wait for this to finish before you continue
Copy and paste the following command, press Enter.

Code: 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post :)
Click to expand...
 
#19
I have tried doing everything over several times but will not show up on desk top..I hope we can fix it as I went to Dell support and they want $139.00 to fix it....and at 75 I don't need Bluetooth that bad..
Thanks
hefs
NOTE: here is the sfc that ran last time..if that will help..
 

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