Solved Blue screen + hard drive not detected

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

Dank

PCHF Member
PCHF Member
Aug 3, 2020
2
0
29
Hey guys,

I built this computer 5 years ago and from the start I randomly blue screen, seemingly for no reason. Sometimes I will be gaming, sometimes I will have just rebooted and anywhere in between. Recently I started using my computer again and I'm having the same issue, only now when I reboot sometimes my hard drive isn't detected. I replaced my SATA cable and it still happens. Sometimes if I restart it will be detected, other times I have to unplug and re-plug the SATA cable.

I also am unable to upgrade to windows 10 but I think that's likely unrelated.

Windows 7 Home Premium
Service Pack 1

Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz​
Memory (RAM)​
16.0 GB​
NVIDIA GeForce GTX 660​
64-bit operating system​

This is the error information I have collected after logging back in.

ERROR ONE


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFA8061B32D88
BCP2: 0000000000000000
BCP3: FFFFF800032D3BFE
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080220-20560-01.dmp
C:\Users\AppData\Local\Temp\WER-85363-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



ERROR TWO


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 109
BCP1: A3A039D8A477663C
BCP2: B3B7465EF6F43852
BCP3: FFFFF8000325E8E0
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080220-17768-01.dmp
C:\Users\AppData\Local\Temp\WER-68624-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


PLEASE HELP ME!
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,600
699
57
Hello Dank,

I suspect that you have more than one issue going on here with both hardware and software being involved.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 

Dank

PCHF Member
PCHF Member
Aug 3, 2020
2
0
29
Hello Dank,

I suspect that you have more than one issue going on here with both hardware and software being involved.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Thank you for your reply,


After a lot of hard work on both my part as well as a Microsoft Support Agent, we were able to get me upgraded to windows 10. I did keep my old files so if it is still relevant I can still get that information for you.

Does me now being on windows 10 change things?
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
7,600
699
57
If you have any further issues please provide all the information that was requested in my reply #2 and we will go from there.

You are welcome btw :)
 
Status
Not open for further replies.