Black Screen Desktop

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Status
Not open for further replies.

Shaolin76

PCHF Member
PCHF Member
Jul 7, 2018
7
0
30
Hello. After unexpected system shutdown, I can't load desktop( blackscreen only) and there goes dll files errors - userenv.dll, RpcRtRemote.dll, config/systemprofile/Desktop - cant find file. Sfc /scannow won't work. Same situation in safe mode too. I already tried to reinstall these files but this did't help.... Is there any way to bring desktop back to work?
Thanks in advance
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
1,205
205
Yeppoon, QLD, Australia.
How did you try and reinstall those files?

Sounds like system files (many of them) are simply corrupted. Either gremlin or hard drive failure.
Do you have a backup image of that system.

I would be biting the bullet and reloading Windows afresh.
 
Last edited:
  • Like
Reactions: Shaolin76

Shaolin76

PCHF Member
PCHF Member
Jul 7, 2018
7
0
30
How did you try and reinstall those files?

Sounds like system files (many of them) are simply corrupted. Either gremlin or hard drive failure.
Do you have a backup image of their system.

I would be biting the bullet and reloading Windows afresh.

I have deleted them from sys32, copy from Boot(x) and used SFC to restore them

I dont have a backup system image.

Hard drive failure?
 

DOUGIE

PCHF Member
PCHF Member
Jun 1, 2017
432
210
75
Sydney Australia
Yes, a fresh install of Windows7.

First, boot into BIOS and make sure your Boot order hasn't changed.
Make sure it is booting to c: Drive.
 
  • Like
Reactions: Shaolin76

Shaolin76

PCHF Member
PCHF Member
Jul 7, 2018
7
0
30
Yes, a fresh install of Windows7.

First, boot into BIOS and make sure your Boot order hasn't changed.
Make sure it is booting to c: Drive.
But I dont want to lose all personal files...
Is there solution to bring back desktop?
 

DOUGIE

PCHF Member
PCHF Member
Jun 1, 2017
432
210
75
Sydney Australia
Did you read this in my previous post?

First, boot into BIOS and make sure your Boot order hasn't changed.
Make sure it is booting to c: Drive.
 
  • Like
Reactions: Shaolin76

Rustys

Escaped Mental Patient
Administrator
Support Team
Jul 22, 2016
2,327
632
127.0.0.1
pchelpforum.net
Hard drive failure?
I dont have a backup system image.
This is why we encourage users to store a back up copy of personal data on an external source.
Can you access the system in Safe Mode and retrieve you data and put it on an external storage? Would suggest you use TWO separate devices.
If you can run the system in Safe Mode would also suggest you run a Check Disk

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the CHKDSKResults.txt file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.

2. In PowerShell, copy and paste the command below, and press Enter.
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.
 
  • Like
Reactions: Shaolin76

gus

PCHF Administrator
Administrator
Security Team
PCHF Donator
Malware Teacher
Jul 19, 2016
4,181
1,810
pchelpforum.net
@Shaolin76 please decide which forum you wish to take advice from. It is both rude and potentially dangerous for you to take what can be conflicting advice from more than one source.

Please advise if you wish to proceed here or elsewhere?
 
  • Like
Reactions: Shaolin76

Shaolin76

PCHF Member
PCHF Member
Jul 7, 2018
7
0
30
This is why we encourage users to store a back up copy of personal data on an external source.
Can you access the system in Safe Mode and retrieve you data and put it on an external storage? Would suggest you use TWO separate devices.
If you can run the system in Safe Mode would also suggest you run a Check Disk

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the CHKDSKResults.txt file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.

2. In PowerShell, copy and paste the command below, and press Enter.

3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.
Done, no errors found.
I will post text file soon.

@Shaolin76 please decide which forum you wish to take advice from. It is both rude and potentially dangerous for you to take what can be conflicting advice from more than one source.

Please advise if you wish to proceed here or elsewhere?
I just wanted to get some help.
I will stay here then, sorry if I bother other forums.
 
Status
Not open for further replies.