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black screen crash?

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qwershle

PCHF Member
Feb 19, 2021
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#1
My boyfriend helped me build my first pc just before Christmas. It worked perfectly for the first 2 weeks and then it started crashing (monitor would disconnect and the screen would go black) this gradually got worse over a week until it wouldn't turn on at all so i took it to a pc repair shop. I was told it was a mechanical hard drive issue??? so i removed it. This fixed the issue for a week, then it started crashing etc AGAIN! I did a lot of tests myself (passed memtest etc knew it wasn't the psu etc drivers were updated etc). so I took it back to the pc repair shop and we came to the conclusion it was the cpu or mb. So i replaced these parts and again my pc was working perfectly for a week and now its gone back to crashing on start up. After its crashed for 3-10 times and gone through that process it will work fine for as long as I leave it turned on. i am baffled and have no idea what is going on. please help, i have tried everything.

OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210103113259.000000+000
Processor: AMD Ryzen 5 3500X 6-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 6
Total Physical RAM: 16 GB
Graphics Card: Radeon RX 580 Series
Hard Drives: C: 930 GB (250 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. A320M-S2H-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
also psu i am using is the Evga 600W 80+
 
#2
qwershle said:
knew it wasn't the psu
Click to expand...

How was this determined.

qwershle said:
also psu i am using is the Evga 600W 80+
Click to expand...

If this PSU is not at least Gold efficiency rated it shouldn`t be being used anywhere near a computer that has anything more than integrated graphics or an entry level GPU that is not intended for gaming.

qwershle said:
My boyfriend helped me build my first pc just before Christmas. It worked perfectly for the first 2 weeks and then it started crashing (monitor would disconnect and the screen would go black)
Click to expand...

Typical behaviour of something overheating, this includes a PSU overheating internally, see the below;

So that you are aware that there is a difference between overheating, hardware failure and software crashing, see the below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, third party programs may on occasion close to the Windows desktop.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes, restarts, suddenly turns off or the screen suddenly goes jumbled or black the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
 
#3
phillpower2 said:
How was this determined.
Click to expand...
I was told it definitely wasn't the PSU by the pc repair shop I went to. I think he swapped it out with another computer to determine this. Is there any way I can test the PSU myself?
phillpower2 said:
If this PSU is not at least Gold efficiency rated it shouldn`t be being used anywhere near a computer that has anything more than integrated graphics or an entry level GPU that is not intended for gaming.
Click to expand...
The PSU is platinum efficiency rated.
phillpower2 said:
Typical behaviour of something overheating, this includes a PSU overheating internally, see the below
Click to expand...
I thought this too however I have 4 fans in my PC and there is plenty airflow. When I have checked the temperature, it has never been abnormal (just over 40 degrees?).
phillpower2 said:
So that you are aware that there is a difference between overheating, hardware failure and software crashing, see the below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, third party programs may on occasion close to the Windows desktop.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes, restarts, suddenly turns off or the screen suddenly goes jumbled or black the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...
Thank you for your help. I don't actually know much about computers but am learning.
 
#4
The only way to test a PSU correctly is by using the equipment that you can see in the video here multi meters only test the current going to the PSU which is no use as it when the computer is put under load such as gaming etc when a weak PSU breaks down.

Sorry but there is no such an EVGA PSU and even if there were it is most unlikely that anyone other than an extreme overclocker would go to the expense of purchasing such a PSU.

If the PSU is overheating internally no amount of case fans will help, entry level PSUs that are not intended for gaming type rigs are made with thinner wire and weaker capacitors to be able to keep manufacturing costs down, this is why a Gold efficiency rated PSU costs so much more.

All of us are still learning but one of the first things to learn is to know when someone is giving you sound advice for free, if you want a second opinion on the free advice t makes perfect sense and that is when you should take your PC to a reputable tech or tech store, whatever you do, avoid stores like PC World like the plague as to say that they are useless would be to flatter them.
 
#5
phillpower2 said:
The only way to test a PSU correctly is by using the equipment that you can see in the video here multi meters only test the current going to the PSU which is no use as it when the computer is put under load such as gaming etc when a weak PSU breaks down.

Sorry but there is no such an EVGA PSU and even if there were it is most unlikely that anyone other than an extreme overclocker would go to the expense of purchasing such a PSU.

If the PSU is overheating internally no amount of case fans will help, entry level PSUs that are not intended for gaming type rigs are made with thinner wire and weaker capacitors to be able to keep manufacturing costs down, this is why a Gold efficiency rated PSU costs so much more.

All of us are still learning but one of the first things to learn is to know when someone is giving you sound advice for free, if you want a second opinion on the free advice t makes perfect sense and that is when you should take your PC to a reputable tech or tech store, whatever you do, avoid stores like PC World like the plague as to say that they are useless would be to flatter them.
Click to expand...
Sorry, I made a mistake, it has 80 PLUS written in a white box. I thought it meant this was platinum when I googled it, but it is actually below bronze. I will seek a gold efficiency rated PSU. As I said thank you for your help, I wasn't trying to be rude or sound ungrateful! > just not very knowledgable about PC's :)
 
#6
No worries as said we are all still learning and no one thought that you were being rude at all, the point that was being made was to seek free help first and any paid help second, there are too many people out there willing to cash in on people who are just starting to learn.

Is there anybody that you know that has a PC that has a decent PSU that you could borrow to test in your rig, if not, a local tech that has a good reputation is your only other option.

You mention in your OP that the build was done before Christmas but the GPU that you have was released almost four years ago.

Was the GPU out of the box new when you did this build, if not, this would be an even bigger reason to swap in an appropriate PSU or use a trustworthy tech.
 
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