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Black screen after Windows loading or driver installation / 4k output MYSTERY

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Hi,

The issue is that the screen turns black after Windows loading – not “no signal” and not before loading Windows (I can get to the BIOS and safe mode) Everything other than the video seems to run perfectly fine in the background – I can hear system sounds and the IPS display is just projecting a black screen. (it is on)
If I uninstall the driver in Safe Mode or even format the SSD, clean install new Windows, clear CMOS, it works until I install the Nvidia driver again (or when Windows update installs the driver) The screen seems to turn black as soon as output is changed to 4k. Before that happens, I can see very faint vertical lines. (not black bars, but thin lines where the monitor seems to be displaying lower opacity)

It is very strange because I have had the GPU serviced by Amazon – they returned the GPU and said they “fixed” it.
I have been using my laptop with the same monitor and HDMI cable and I get crisp 4K image from it. The problem also occurs with an HDMI and Display cable from the GPU.

Last weekend I took my GPU, ram and SSD to a friend’s house where we tested them in his PC and they all seemed to work fine, although we only tested outputting 1080p image. We were not seeing the vertical lines at any point. Therefore, I assumed it was the Motherboard / PCIE slot, as I thought it was the only part I hadn’t tested, so I bought a new motherboard and basically re-build my PC in it last night, which of course did not help…

I have tried replacing the 8pin cable from the modular PSU, but haven’t tested with another PSU. It’s a 200W GPU and a 65W CPU on a 850W PSU, so it couldn’t be an insufficient power draw?

Any help or suggestions would be greatly appreciated, as I have been unable to get to the bottom of this for nearly a month...
 

idikov

PCHF Member
Jun 29, 2022
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Hi veeg,

Here are my specs:
• Motherboard - B550 Gigabyte Aorus Pro AC (also X570 Asus TUF Gaming)
• CPU - AMD Ryzen 7 3700x
• GPU - Nvidia Gigabyte GeForce 3060ti
• SSD - NVME Sabrent Rocket PCIE 4.0 (also Sabrent Rocket PCIE 3.0)
• RAM - 2 x 8GB Team Group 8Pack DDR4 3600MHz
• PSU - Corsair RM850x

• Monitor - LG UHD 27UL650
The problem occurs on a formatted and fresh install of Windows 10 when the latest version of the Nvidia driver is installed (during the installation process after the black screen / resetting of device) or even when Windows installs a video driver through Windows Update.
 

idikov

PCHF Member
Jun 29, 2022
5
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Updates:
• I borrowed a GPU from the office and tested with it in the system. The GPU is AMD FirePro W7100. I could get 4K as soon as I slotted in the GPU, however, the vertical lines across the scheme were still visible. As soon as Windows automatically installed a generic AMD driver, the screen was covered in artefacts. I paused Windows updates, cleaned the driver and installed the specific driver from the AMD website for the W7100. This resulted in the exact same issue as the Nvidia GPU - black screen during the driver installation process and subsequently after Windows loading in.
• I also tested with a second monitor, just to make sure - no change.

To summarize:
The problem has now occurred on:
- two different SSDs, even on a formatted SSD with a fresh installation of windows
- two different GPUs - Nvidia and AMD
- two different Motherboards
- using two different Display / HDMI cables on a monitor which otherwise works well to output 4K image from a laptop|
- using two different PSU 8pin cables

And the problem could not be replicated at a friend's system using the GPU, SSD and RAM.
 

Bruce

Forum Regular
Moderator
Support Team
Oct 8, 2017
5,375
577
Yeppoon, QLD, Australia.
and to further summarise, if I have read all that right, everything on your PC is fine UNTIL the latest graphics driver is installed?

but at the friend's house, your GPU with the latest driver didn't cause any issues?

as stated in post #2 and #4 - what driver version are you using that is causing this?
 

idikov

PCHF Member
Jun 29, 2022
5
0
28
and to further summarise, if I have read all that right, everything on your PC is fine UNTIL the latest graphics driver is installed?

but at the friend's house, your GPU with the latest driver didn't cause any issues?

as stated in post #2 and #4 - what driver version are you using that is causing this?
Hi Bruce,
Yes... I can't explain it and am running out of parts to test / replace...
The same problem occurs when the latest driver is installed for the specific GPU (June 2021 for the AMD, I think, as it is an older card and the latest Nvidia driver for the Geforce card - both through Geforce Experience and manually downloading it by selecting the model on the Nvidia website)

Could graphical problems like these be caused by the CPU? It's pretty much the only part that has remained constant for the last month. That and the PSU, but it ought to be getting plenty of power.

P.S.
I have been cleaning the drivers in Safe Mode with DDU before installing a new one and all of this is happening on a brand new copy and installation of Windows 10.
 

idikov

PCHF Member
Jun 29, 2022
5
0
28
• Photo of lines appearing on the screen at 4K using the AMD GPU before the driver is installed. (same lines appear on the Nvidia GPU, but more zoomed in because of the lower resolution)
1656578645260.png


• Photo of the artefacts using the AMD GPU if Windows Update installs a driver for it automatically before I could download the specific one. The Nvidia GPU's driver could not be installed through Windows Update and the generic Microsoft driver only allowed lower display resolutions before the driver downloaded from the website / Nvidia Geforce presumably changed the resolution to 4k native and only a black screen could be seen.
1656579661124.png
 

PeterOz

PCHF Advisor
PCHF Member
Mar 2, 2021
1,550
170
Lost in the internet
Can you right click on start> device manager click on the small arrow next to display adapter
Right click on the graphic card, click on properties
Click on the Driver tab
take a screenshot
To take a screenshot on Windows 10 and automatically save the file, press the Windows key + PrtScn. Y and a screenshot of your entire screen will save to the Screenshots folder.
 

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