Asus bc-12b1st will play dvd but not blu ray

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Maiqr

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Jul 14, 2019
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Hello

I have been using my Asus BC-12B1ST optical drive in my desktop for a few years now to play DVD and BLU RAY discs. I moved the computer physically from one location to another and reconnected everything last week. The desktop runs windows 10 and I believe there was an update to windows 10 earlier this week as well. The problem I am having is that the optical drive plays DVD just fine, but does not recognize when a BLU RAY is inserted anymore. When I look at the drive properties, it does not say there is an issue and that the drivers are up to date.

Thanks for any help you can provide.
 

phillpower2

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Support Team
Sep 9, 2016
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Welcome to PCHF Maiqr,

Have you checked for a system restore point that is before you first noticed the problem.

What program do you use to play media through the device.
 

Maiqr

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Jul 14, 2019
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Thanks

I am not sure what "system restore point" means.

I use VLC to play the DVD and Leawo for the BLU RAY
 

Malnutrition

Malnurished Mod
Moderator
Security Team
Jul 22, 2016
3,395
551
He means try to restore your computer to a point when it was working.

 

Bruce

Forum Regular
Support Team
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Oct 8, 2017
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Yeppoon, QLD, Australia.
any chance it's the physical blu-ray disc? - scratched or something.
does File Explorer show the contents of the blu-ray when it is inserted?
 

gus

PCHF Administrator
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Jul 19, 2016
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Can you also check if your optical drive shows in File Explorer

4987
 

Maiqr

PCHF Member
PCHF Member
Jul 14, 2019
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any chance it's the physical blu-ray disc? - scratched or something.
does File Explorer show the contents of the blu-ray when it is inserted?
Thanks

It happens no matter what blu ray disc I insert.

I see the optical drive and its contents in file explorer when I insert the disc.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,363
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I believe there was an update to windows 10 earlier this week
Could be related but perhaps not.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

If you need to save the results as a txt file can you please edit out your Windows product key before uploading the information here.

Thanks to our colleagues for contributing (y)
 

Maiqr

PCHF Member
PCHF Member
Jul 14, 2019
14
0
31
Could be related but perhaps not.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

If you need to save the results as a txt file can you please edit out your Windows product key before uploading the information here.

Thanks to our colleagues for contributing (y)
Here it is

 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,363
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Before we go any further;

Check for the system restore point that was suggested "how to" here


Speccy reports the drive as being BR capable, couple of other things that we can see, Windows is out of date, you are getting low on free storage space on the C: drive and you have system restore hog AVG on the computer when you do not need it.

Optical Drives
ASUS BC-12B1ST b
Media Type: BD Reader
Name: ASUS BC-12B1ST b
Availability: Running/Full Power
Capabilities: Random Access, Supports Writing, Supports Removable Media
Read capabilities: CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL, BD-R, BD-ROM, BD-RE


Partition 1
Partition ID: Disk #3, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 7A504B5F
Size: 231 GB
Used Space: 188 GB (81%)
Free Space: 43 GB (19%)
Partition 2
 

Maiqr

PCHF Member
PCHF Member
Jul 14, 2019
14
0
31
System restore did not fix the issue. What are my options now?

Thanks
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,363
549
56
Have you tried using VLC to play the BR media.

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply.

NB: You need to get Windows fully up to date, one of the updates just may remedy the issue, as long as the issue is not hardware related that is.
 

Maiqr

PCHF Member
PCHF Member
Jul 14, 2019
14
0
31
Have you tried using VLC to play the BR media.

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • List last 10 Event Viewer log
  • List Installed Programs
Click on Go.

Post the resulting log in your next reply.

NB: You need to get Windows fully up to date, one of the updates just may remedy the issue, as long as the issue is not hardware related that is.
MiniToolBox by Farbar Version: 17-06-2016
Ran by Ryan (administrator) on 24-07-2019 at 17:35:06
Running from "A:\Downloads"
Microsoft Windows 10 Home (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/24/2019 05:33:51 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:33:51 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:30:06 PM) (Source: Application Hang) (User: )
Description: The program vlc.exe version 3.0.7.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 236c

Start Time: 01d5427fed567ae8

Termination Time: 5

Application Path: C:\Program Files\VideoLAN\VLC\vlc.exe

Report Id: e1478148-43b4-4b4b-90b6-d24e5539a816

Faulting package full name:

Faulting package-relative application ID:

Error: (07/24/2019 05:26:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:26:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:26:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:26:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:25:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 05:25:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifest.

Error: (07/24/2019 04:44:06 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: AVG Update Helper -- Error 1316. The specified account already exists.


System errors:
=============
Error: (07/24/2019 05:33:50 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:33:41 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:33:32 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:33:24 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:33:14 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:33:05 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:32:56 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:32:48 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:32:38 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (07/24/2019 05:32:30 PM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.


Microsoft Office Sessions:
=========================
Error: (07/24/2019 05:33:51 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:33:51 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:30:06 PM) (Source: Application Hang)(User: )
Description: vlc.exe3.0.7.1236c01d5427fed567ae85C:\Program Files\VideoLAN\VLC\vlc.exee1478148-43b4-4b4b-90b6-d24e5539a816

Error: (07/24/2019 05:26:11 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:26:11 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:26:00 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:26:00 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:25:16 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 05:25:16 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_fb42a3473065565f.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.885_none_42efda1e44e17f65.manifestA:\Program Files (x86)\TinyCAD\TinyCad.exe

Error: (07/24/2019 04:44:06 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: AVG Update Helper -- Error 1316. The specified account already exists.
(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
Date: 2019-07-24 17:26:01.042
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.971
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.733
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.545
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.482
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.478
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.464
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.460
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.445
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-24 17:26:00.328
Description: Code Integrity determined that a process (\Device\HarddiskVolume7\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe) attempted to load \Device\HarddiskVolume7\Program Files (x86)\Sticky Password\spCapBtnLdr.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
ACA & MEP 2019 Object Enabler (HKLM\...\{28B89EEF-2004-0000-5102-CF3F3A09B77D}) (Version: 8.1.44.0 - Autodesk) Hidden
ACADE Private (HKLM\...\{28B89EEF-2007-0000-3102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
Adobe Flash Player 10 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.3.181.14 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.23) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.23 - Adobe Systems Incorporated)
Age of Empires II: HD Edition (HKLM\...\Steam App 221380) (Version: - Skybox Labs)
Age of Empires® III: Complete Collection (HKLM\...\Steam App 105450) (Version: - Ensemble Studios)
AirLink101 Wireless LAN Driver and Utility (HKLM-x32\...\{9C049509-055C-4CFF-A116-1D12312225EB}) (Version: 1.00.0246 - AirLink101 Semiconductor Corp.)
Akamai NetSession Interface (HKCU\...\Akamai) (Version: - Akamai Technologies, Inc)
Aliens vs. Predator 2 (HKLM-x32\...\{3EF79591-BF16-4CF8-8FF0-D8AD968228B1}) (Version: - )
Apple Application Support (32-bit) (HKLM-x32\...\{5C028510-A6A1-409A-A2BF-4DCB43B21EF9}) (Version: 7.6 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{5C7D4FCF-80C5-4520-9934-D50532AAC59C}) (Version: 7.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B5A46811-3612-4DA5-8A5A-E6DED5D7C523}) (Version: 12.2.1.12 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{A30EA700-5515-48F0-88B0-9E99DC356B88}) (Version: 2.6.0.1 - Apple Inc.)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
AutoCAD 2019 (HKLM\...\{28B89EEF-2001-0000-0102-CF3F3A09B77D}) (Version: 23.0.46.0 - Autodesk) Hidden
AutoCAD 2019 Language Pack - English (HKLM\...\{28B89EEF-2001-0409-1102-CF3F3A09B77D}) (Version: 23.0.46.0 - Autodesk) Hidden
AutoCAD Electrical 2019 - English (HKLM\...\{28B89EEF-2007-0409-2102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
AutoCAD Electrical 2019 (HKLM\...\{28B89EEF-2007-0000-0102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
AutoCAD Electrical 2019 Content Language Pack - English (HKLM\...\{28B89EEF-2007-0409-6102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
AutoCAD Electrical 2019 Content Pack (HKLM\...\{28B89EEF-2007-0000-5102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
AutoCAD Electrical 2019 Language Pack - English (HKLM\...\{28B89EEF-2007-0409-1102-CF3F3A09B77D}) (Version: 16.0.49.0 - Autodesk) Hidden
Autodesk App Manager 2016-2019 (HKLM-x32\...\{C1BF29A7-2D9E-4E8D-A3C1-02F6B20B8AB7}) (Version: 2.5.0 - Autodesk)
Autodesk AutoCAD Electrical 2019 - English (HKLM\...\AutoCAD Electrical 2019 - English) (Version: 16.0.49.0 - Autodesk)
Autodesk AutoCAD Performance Feedback Tool 1.3.0 (HKLM-x32\...\{448BC38C-2654-48CD-BB43-F59A37854A3E}) (Version: 1.3.0.0 - Autodesk)
Autodesk Desktop App (HKLM-x32\...\Autodesk Desktop App) (Version: 7.0.10.89 - Autodesk)
Autodesk Featured Apps 2016-2019 (HKLM-x32\...\{79F5747D-A961-4CCD-88B0-41F004D79AEB}) (Version: 2.5.0 - Autodesk)
Autodesk License Service (x64) - 7.1.4 (HKLM\...\{F53D6D10-7A75-4A39-8C53-A3D855C7C50A}) (Version: 7.1.4.0 - Autodesk)
Autodesk Material Library 2019 (HKLM-x32\...\{8F69EE2C-DC34-4746-9B47-7511147BD4B0}) (Version: 17.11.3.0 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2019 (HKLM-x32\...\{3AAA4C1B-51DA-487D-81A3-4234DBB9A8F9}) (Version: 17.11.3.0 - Autodesk)
AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 19.6.3098 - AVG Technologies)
AVG Secure Browser (HKLM-x32\...\AVG Secure Browser) (Version: 75.0.817.82 - AVG Technologies)
Backup and Sync from Google (HKLM\...\{768C0072-2FD2-4934-9824-B2A1E81AEA5D}) (Version: 3.45.5545.5747 - Google, Inc.)
Batman - The Telltale Series (HKLM\...\Steam App 498240) (Version: - Telltale Games)
Batman: Arkham City GOTY (HKLM\...\Steam App 200260) (Version: - Rocksteady Studios)
Batman: The Enemy Within - The Telltale Series (HKLM\...\Steam App 675260) (Version: - Telltale Games)
BitRaider Streaming Client (HKLM-x32\...\BitRaider Streaming Client) (Version: 1.3.3.4098 - BitRaider, LLC)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Build Tools - amd64 (HKLM\...\{F74753A3-C93C-34F5-A199-993CAF602B7D}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools - x86 (HKLM-x32\...\{FB3A15FD-FC67-3A2F-892B-6890B0C56EA9}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - amd64 (HKLM\...\{05198C22-FFCE-374A-B190-9F18CC99DAEA}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - x86 (HKLM-x32\...\{9347889B-C22A-3905-901F-C05D8F73C929}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Button Manager V2 (HKLM-x32\...\{B898297A-AFF5-4F43-88E6-2C8247D8AA12}) (Version: 2.0.6 - Brother Industries, Ltd.)
Call of Duty: WWII (HKLM\...\Steam App 476600) (Version: - Sledgehammer Games)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.2.0.18 - Canon Inc.)
Canon MB2700 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MB2700_series) (Version: 1.00 - Canon Inc.)
Connected Components Workbench 10.01.00 (HKLM-x32\...\{8E08ED60-127D-4883-84D0-C8A350600E43}) (Version: 10.01.00 - Rockwell Automation, Inc.) Hidden
Connected Components Workbench 10.01.00 (HKLM-x32\...\Connected Components Workbench) (Version: 10.01.00 - Rockwell Automation, Inc.)
Connected Components Workbench Uninstaller (HKLM-x32\...\{25316192-38C2-41CD-B33A-0B64688BC2FE}) (Version: 10.01.00 - Rockwell Automation, Inc.) Hidden
ControlFLASH (HKLM-x32\...\{FD8C5399-C7B5-4C36-9A29-F9EF5A28934B}) (Version: 13.03.00 - Rockwell Automation, Inc.)
Controller - Micro800 (HKLM-x32\...\{61072083-E01E-40AB-974B-71AFD7C44C07}) (Version: 10.01.00 - Rockwell Automation, Inc.) Hidden
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version: - Valve)
Cube World version 0.0.1 (HKLM-x32\...\{D692A0E0-1BBB-4E9C-826E-4254EE330830}_is1) (Version: 0.0.1 - Picroma)
Current Program Updater (Standalone Install) (HKLM-x32\...\{9A82899C-8DF5-4372-858E-B9D487A37E4D}) (Version: 14.08.18 - Rockwell Automation)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.2420.0 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.2420.0 - CyberLink Corp.)
CyberLink WaveEditor 2 (HKLM-x32\...\InstallShield_{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 2.0.4203 - CyberLink Corp.)
Deus Ex (HKLM-x32\...\Deus Ex) (Version: - )
Deus Ex: Mankind Divided™ (HKLM\...\Steam App 337000) (Version: - Eidos Montreal)
Deus Ex: Revision (HKLM\...\Steam App 397550) (Version: - Ion Storm)
Discord (HKCU\...\Discord) (Version: 0.0.305 - Discord Inc.)
Dishonored 2 (HKLM\...\Steam App 403640) (Version: - Arkane Studios)
DisplayDriverAnalyzer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_DisplayDriverAnalyzer) (Version: 398.82 - NVIDIA Corporation) Hidden
DOOM (HKLM\...\Steam App 379720) (Version: - id Software)
Dota 2 (HKLM\...\Steam App 570) (Version: - Valve)
Drives - Unified Device Configuration (HKLM-x32\...\{21BC24EB-AAFC-412C-9483-239889D83E93}) (Version: 10.00.01.00 - Rockwell Automation, Inc.) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 77.4.131 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.189.1 - Dropbox, Inc.) Hidden
DS-620 (HKLM-x32\...\{50126EED-D623-40AE-AD0D-B98FB36E4DA9}) (Version: 6.12.15310 - Brother Industries, Ltd.)
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
Enter the Gungeon (HKLM\...\Steam App 311690) (Version: - Dodge Roll)
Epic Games Launcher (HKLM-x32\...\{C8E7C575-FCFA-46B2-8FC0-E8AC65501350}) (Version: 1.1.78.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{66C5838F-B854-4A55-89E6-A6138747A4DF}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Fallout 4 (HKLM\...\Steam App 377160) (Version: - Bethesda Game Studios)
Far Cry 5 (HKLM\...\Steam App 552520) (Version: - Ubisoft Montreal)
Garry's Mod (HKLM\...\Steam App 4000) (Version: - Facepunch Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 75.0.3770.142 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.34.11 - Google LLC) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
Grand Theft Auto V (HKLM\...\Steam App 271590) (Version: - Rockstar North)
Graphic Terminals - DesignStation (HKLM-x32\...\{BD9C140C-9702-4098-9B51-D9DD52623242}) (Version: 10.01.00 - Rockwell Automation, Inc.) Hidden
Half-Life 2 (HKLM\...\Steam App 220) (Version: - Valve)
HandBrake 1.1.0 (HKLM-x32\...\HandBrake) (Version: 1.1.0 - )
Hi-Rez Studios Authenticate and Update Service (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF1FC}) (Version: 3.0.0.0 - Hi-Rez Studios)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
iTunes (HKLM\...\{00ECC1A0-72EC-4E21-A03E-A9242A92CE1F}) (Version: 12.9.6.3 - Apple Inc.)
Jurassic World Evolution (HKLM\...\Steam App 648350) (Version: - Frontier Developments)
Just Cause 3 (HKLM\...\Steam App 225540) (Version: - Avalanche Studios)
Launcher Prerequisites (x64) (HKLM-x32\...\{c6c5a357-c7ca-4a5f-9789-3bb1af579253}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
League of Legends (HKLM-x32\...\{E80C09B5-A296-47E9-BD4B-BCCF2FDCA13E}) (Version: 4.1.2 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 4.1.2) (Version: 4.1.2 - Riot Games)
Left 4 Dead 2 (HKLM\...\Steam App 550) (Version: - Valve)
LEGO® Batman™ 3: Beyond Gotham (HKLM\...\Steam App 313690) (Version: - TT Games Ltd)
Logitech Gaming Software 8.96 (HKLM\...\Logitech Gaming Software) (Version: 8.96.88 - Logitech Inc.)
MakeMKV v1.14.3 (HKLM-x32\...\MakeMKV) (Version: v1.14.3 - GuinpinSoft inc)
Managed DirectX (0901) (HKLM-x32\...\{7F34A21F-2DEB-4598-BB19-611D6BD24271}) (Version: 4.09.00.0901 - Microsoft) Hidden
Metro 2033 Redux (HKLM\...\Steam App 286690) (Version: - 4A GAMES)
Metro: Last Light Redux (HKLM\...\Steam App 287390) (Version: - 4A Games)
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (HKLM-x32\...\{56E962F0-4FB0-3C67-88DB-9EAA6EEFC493}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5 SDK (HKLM-x32\...\{4AE57014-05C4-4864-A13D-86517A7E1BA4}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) (HKLM-x32\...\{D3517C62-68A5-37CF-92F7-93C029A89681}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{6A0C6700-EA93-372C-8871-DCCF13D160A4}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft Access database engine 2010 (English) (HKLM\...\{90140000-00D1-0409-1000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Help Viewer 2.1 (HKLM-x32\...\Microsoft Help Viewer 2.1) (Version: 2.1.21005 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.103.0527.0003 - Microsoft Corporation)
Microsoft SQL Server 2012 Management Objects (HKLM-x32\...\{2F7DBBE6-8EBC-495C-9041-46A772F4E311}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 x64 ENU (HKLM\...\{8424B163-D1E0-48B7-88A2-C7A61767B3D7}) (Version: 4.0.8482.1 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (HKLM-x32\...\{070C38AC-05CE-43DF-9A20-141332F6AB2B}) (Version: 11.1.3366.16 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{CA8A885F-E95B-3FC6-BB91-F4D9377C7686}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810 (HKLM-x32\...\{e2ee15e2-a480-4bc5-bfb7-e9803d1d9823}) (Version: 14.12.25810.0 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810 (HKLM-x32\...\{56e11d69-7cc9-40a5-a4f9-8f6190c4d84d}) (Version: 14.12.25810.0 - Microsoft Corporation)
Microsoft Visual Studio 2013 Shell (Isolated) (HKLM-x32\...\{dd77c2ff-db69-44f7-9e5c-63aa540dfe07}) (Version: 12.0.21005.13 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
MSI Afterburner 4.1.1 (HKLM-x32\...\Afterburner) (Version: 4.1.1 - MSI Co., LTD)
MSI Gaming APP (HKLM-x32\...\{E0229316-E73B-484B-B9E0-45098AB38D8C}}_is1) (Version: 5.0.0.21 - MSI)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
NewBlue Video Essentials for PowerDirector (HKLM\...\NewBlue Video Essentials for Cyberlink) (Version: 3.0 - NewBlue)
NewBlue Video Essentials II for PowerDirector (HKLM\...\NewBlue Video Essentials II for Cyberlink) (Version: 3.0 - NewBlue)
NewBlue Video Essentials III for PowerDirector (HKLM\...\NewBlue Video Essentials III for Cyberlink) (Version: 3.0 - NewBlue)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.65.2 - Black Tree Gaming)
No Man's Sky (HKLM\...\Steam App 275850) (Version: - Hello Games)
NordVPN (HKLM-x32\...\{F4325B30-A8A0-4D09-B0DE-7CBB485A52D8}) (Version: 6.22.6 - NordVPN) Hidden
NordVPN (HKLM-x32\...\NordVPN 6.22.6) (Version: 6.22.6 - NordVPN)
NordVPN network TAP (HKLM-x32\...\{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
NVIDIA 3D Vision Controller Driver 390.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 390.41 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 398.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 398.82 - NVIDIA Corporation)
NVIDIA Graphics Driver 398.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 398.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.37.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.37.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 21.1.2 - OBS Project)
OPC Core Components Redistributable (x64) 101.2 (HKLM\...\{1E45EA19-6DF9-44D5-A0CE-0D642B6AC0E0}) (Version: 3.00.10102 - OPC Foundation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.43.28287 - Electronic Arts, Inc.)
Panel Station Import (HKLM-x32\...\{CB1DFDFB-1E4E-41F9-BA0F-51296AE4B0D6}) (Version: 1.00.0000 - Pro-face)
PAYDAY 2 (HKLM\...\Steam App 218620) (Version: - OVERKILL - a Starbreeze Studio.)
Planet Coaster (HKLM\...\Steam App 493340) (Version: - Frontier Developments)
PlanetSide 2 (HKCU\...\DG0-PlanetSide 2) (Version: - Sony Online Entertainment)
PlanetSide 2 (HKCU\...\DGC-PlanetSide 2) (Version: 1.0.3.192 - Daybreak Game Company)
PLAYERUNKNOWN'S BATTLEGROUNDS (HKLM\...\Steam App 578080) (Version: - Bluehole, Inc.)
PLAYERUNKNOWN'S BATTLEGROUNDS (Test Server) (HKLM\...\Steam App 622590) (Version: - )
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.986 - Even Balance, Inc.)
Quake Champions (HKLM\...\Steam App 611500) (Version: - id Software)
RivaTuner Statistics Server 6.3.0 (HKLM-x32\...\RTSS) (Version: 6.3.0 - Unwinder)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.2.4.1 - Rockstar Games)
Rockwell Automation Driver Package x64 (HKLM-x32\...\{7D6AAB6C-2876-4A95-BD3C-7B2EF783BEF4}) (Version: 1.4.14 - Rockwell Automation.)
Rockwell Windows Firewall Configuration Utility 1.00.07 (HKLM-x32\...\{0B326F7E-CDA7-4164-95F0-7FBA92DCD2D3}) (Version: 1.00.07.0001 - Rockwell Automation, Inc.)
RSLinx Classic 3.81.00 CPR 9 SR 8.1 (HKLM-x32\...\{34540622-805E-4CC7-98CF-65A43E99CF4D}) (Version: 3.81.00 CPR 9 SR 8.1 - Rockwell Automation, Inc.)
RSLogix Emulate 500 6.00.00 (CPR 9) (HKLM-x32\...\{448F85EA-385F-4332-8514-C56EEDBAC49C}) (Version: 6.00.00.07 - Rockwell Automation, Inc.)
RSLogix Micro English 8.30.00 (HKLM-x32\...\{0A9CA5C6-732F-4FB1-80B7-97E623B4259B}) (Version: 8.30.00 - Rockwell Automation Inc)
Safety (HKLM-x32\...\{582B1D0D-779E-465E-82C1-F19E639EC686}) (Version: 10.01.00 - Rockwell Automation, Inc.) Hidden
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version: - ) Hidden
SimCity™ (HKLM-x32\...\{F70FDE4B-8F86-4eb6-8C8E-636EC89F6419}) (Version: 4.0.98.0213 - Electronic Arts)
Sins of a Solar Empire (HKLM-x32\...\{ECCA8FE7-767A-4C8A-9DAA-BAB60F877C41}) (Version: 1.00.00 - Stardock Entertainment, Inc.) Hidden
Sins of a Solar Empire (HKLM-x32\...\Sins of a Solar Empire) (Version: - Stardock Entertainment)
SpeechRedist (HKLM-x32\...\{8795CBED-55E2-4693-9F14-84EC446935BE}) (Version: 1.0.0 - Epic Games Inc.)
Splashtop Personal (HKLM-x32\...\{E7CF0F14-8C1D-41F3-85ED-579C108262C7}) (Version: 2.6.4.0 - Splashtop Inc.)
Spotify (HKCU\...\Spotify) (Version: 1.1.10.540.gfcf0430f - Spotify AB)
Star Wars Galactic Battlegrounds: Expanding Fronts (HKLM-x32\...\Expanding Fronts) (Version: 1.2 - )
Star Wars Galactic Battlegrounds: Saga (HKLM-x32\...\{10133CDD-50B9-4783-B336-8B48F3653715}) (Version: - )
Star Wars The Old Republic (HKLM-x32\...\swtor_swtor) (Version: 12.0.0.15 - Bioware/EA)
Star Wars: Battlefront 2 (Classic, 2005) (HKLM\...\Steam App 6060) (Version: - Pandemic Studios)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
STAR WARS™ Battlefront™ II (HKLM-x32\...\{8a882ce0-0c0b-4eb2-850c-28ebadab4f50}) (Version: 1.1.7.40309 - Electronic Arts)
STAR WARS™ Jedi Knight II: Jedi Outcast™ (HKLM\...\Steam App 6030) (Version: - Raven Software)
STAR WARS™ Jedi Knight: Jedi Academy™ (HKLM\...\Steam App 6020) (Version: - Raven Software)
STAR WARS™ Republic Commando (HKLM\...\Steam App 6000) (Version: - LucasArts)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Sticky Password 8.2.2.11 (HKLM-x32\...\Sticky Password_is1) (Version: 8.2 - Lamantine Software)
TAP-NordVPN 9.21.2 (HKLM\...\TAP-NordVPN) (Version: 9.21.2 - NordVPN.com)
Team Fortress 2 (HKLM\...\Steam App 440) (Version: - Valve)
TeamViewer 13 (HKLM-x32\...\TeamViewer) (Version: 13.1.3629 - TeamViewer)
The Binding of Isaac: Rebirth (HKLM\...\Steam App 250900) (Version: - Nicalis, Inc.)
The Elder Scrolls V: Skyrim (HKLM\...\Steam App 72850) (Version: - Bethesda Game Studios)
The Sims(TM) 3 (HKLM\...\Steam App 47890) (Version: - The Sims Studio)
TinyCAD 2.90.00 (HKLM-x32\...\TinyCAD) (Version: 2.90.00 - TinyCAD)
Tom Clancy's Rainbow Six Siege (HKLM\...\Steam App 359550) (Version: - Ubisoft Montreal)
Tribes Ascend (HKLM-x32\...\{3C87E0FF-BC0A-4F5E-951B-68DC3F8DF010}) (Version: 1.3.2878.0 - Hi-Rez Studios)
Twitch (HKCU\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 7.0.0.0 - Twitch Interactive, Inc.)
UE4 Prerequisites (x64) (HKLM-x32\...\{2890ae6b-90e9-448d-b3e6-97e43c21e2fd}) (Version: 1.0.13.0 - Epic Games, Inc.) Hidden
Unified Remote (HKLM-x32\...\{415B4714-4F8C-49C6-B310-881EAF892CFB}_is1) (Version: 3.6.1 - Unified Intents AB)
Unreal Tournament 2004 (HKLM-x32\...\UT2004) (Version: - )
Update for (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{F14FB68A-9188-4036-AD0D-D054BC9C9291}) (Version: 2.59.0.0 - Microsoft Corporation)
Uplay (HKLM-x32\...\Uplay) (Version: 70.0 - Ubisoft)
Vectr (HKCU\...\Vectr) (Version: 0.1.10 - Vectr Labs)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.7.1 - VideoLAN)
Warframe (HKLM\...\Steam App 230410) (Version: - Digital Extremes)

**** End of log ****
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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NB: You need to get Windows fully up to date, one of the updates just may remedy the issue, as long as the issue is not hardware related that is.
Has this been done.

There are a whole load of errors listed in MTB and some of them are password related - is all of the software in use on your computer legally obtained.

The desktop runs windows 10 and I believe there was an update to windows 10 earlier this week as well. The problem I am having is that the optical drive plays DVD just fine, but does not recognize when a BLU RAY is inserted anymore. When I look at the drive properties, it does not say there is an issue and that the drivers are up to date.
The drive plays DVD type disk/s without issue and the issue is still present after using a system restore point, this would normally suggest a hardware issue such as a failed lens on the BR device itself but we are seeing security warnings in your MTB log that suggest that AVG has a problem with the password manager that you are using.
 

Maiqr

PCHF Member
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Jul 14, 2019
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Has this been done.

There are a whole load of errors listed in MTB and some of them are password related - is all of the software in use on your computer legally obtained.



The drive plays DVD type disk/s without issue and the issue is still present after using a system restore point, this would normally suggest a hardware issue such as a failed lens on the BR device itself but we are seeing security warnings in your MTB log that suggest that AVG has a problem with the password manager that you are using.

Hello again,

As far as I am aware, I have obtained all my software legally with keys and everything.

I swapped out the optical drive with a brand new one and it seems to have the same issue. Would you suggest I update windows 10 fully and remove AVG?

Thanks
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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AVG was once one of the best AVs available but it fell out of favour when it became a resource hog, you do not need it when running Windows 10 as is explained below in my canned info;

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

How to uninstall AVG here Please create a new system restore point first.

Once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.


For you to do/in addition to uninstalling AVG, as was previously suggested in my reply #13, get Windows fully up to date, run Speccy again and post the updated url for us if you will.
 

Maiqr

PCHF Member
PCHF Member
Jul 14, 2019
14
0
31
AVG was once one of the best AVs available but it fell out of favour when it became a resource hog, you do not need it when running Windows 10 as is explained below in my canned info;

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

How to uninstall AVG here Please create a new system restore point first.

Once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.


For you to do/in addition to uninstalling AVG, as was previously suggested in my reply #13, get Windows fully up to date, run Speccy again and post the updated url for us if you will.
http://speccy.piriform.com/results/IHHLfr3o0W5miDILV0JLte2
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
4,363
549
56
Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.

Still seeing AVG in Speccy and there is a major Windows update in progress, both suggest that you have not followed the steps suggested in my reply #18 which included checking to see if Windows Defender has auto enabled and allowing it to update and carry out a full scan of your computer.

Stopped: AVG Antivirus
Stopped: AVG Secure Browser Elevation Service
Stopped: avgbIDSAgent

Scheduler
7/28/2019 10:22 AM;: GoogleUpdateTaskMachineUA
7/28/2019 10:44 AM;: AVGUpdateTaskMachineUA
7/28/2019 10:47 AM;: DropboxUpdateTaskMachineUA
7/28/2019 1:13 PM;: SDMsgUpdate (Local)
7/28/2019 1:13 PM;: SDMsgUpdate (TE)
7/28/2019 2:47 PM;: DropboxUpdateTaskMachineCore
7/28/2019 5:22 PM;: GoogleUpdateTaskMachineCore
7/28/2019 6:00 PM;: Adobe Acrobat Update Task
7/28/2019 7:44 PM;: AVGUpdateTaskMachineCore
7/29/2019 12:30 PM;: OneDrive Standalone Update Task-S-1-5-21-3015368049-2430140863-643841641-1001
CCleanerSkipUAC
Hotfixes

Not Installed
7/28/2019 Feature update to Windows 10, version 1903
Installation Status: In Progress
Install the latest update for Windows 10: Windows 10, version
1903.

You will not know if there has been any improvement until all of the suggested steps have been carried out.
 
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