Solved Application Crash dwm.exe ntdll.dll - Win 10

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DrunkBlood

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Okay I tested it today for 30 min installing a game and trying it. After the installation went fine the game crashed multiple times and sometimes after bootup my screen went black for a second seeming that my Desktop crashed.
 

phillpower2

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Can you post the following for us;

The brand and model name or number of the PSU.

An Speccy url.

A MTB log (In English).
 

DrunkBlood

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I was kinda busy this week but now I got the things you requested.
Speccy link,
MTB.txt attached,
PSU:
Model: L11-500W
manufac: be quiet!
website: link
 

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phillpower2

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Good choice of brand PSU.

Same problems in this MTB log as in the log in your reply #31 and being that you have done a clean install of Windows it points more towards the GPU drivers or the GPU itself.

From Speccy and probably the cause of your issues;

3/24/2020 Advanced Micro Devices, Inc. - Display - 26.20.13002.133
Advanced Micro Devices, Inc. Display driver update released in
August 2019

Use the free versions at the following two links.

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION
 

DrunkBlood

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Note: I did those tests without internet plugged in
I got Furmark with the FHD settings to work with those results
furmarkRes.png


But I had problems with Superposition. Trying 2 times with medium settings I got a blackscreen after the loading screen and my PC restarted.Then I finished one with low settings and tried 2 times with hard setting where the Programm crashed after loading up. To follow that up I made another MTB.log.
SuperposLOW.png
 

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phillpower2

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A bit of repetition I`m afraid, the following driver needs to be gotten rid of, can I remind you to always create a new system restore point first before making such changes.

From Speccy and probably the cause of your issues;

3/24/2020 Advanced Micro Devices, Inc. - Display - 26.20.13002.133
Advanced Micro Devices, Inc. Display driver update released in
August 2019
Create a new folder on the desktop, name it AMD drivers.

Download and save to the folder the drivers using the manual option info here

Download DDU from here

Create a new system restore point then run DDU and uninstall all present AMD drivers.

Restart the computer in Safe Mode only (No Networking).

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.
 

DrunkBlood

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So I could use DDU to uninstall my AMD driver but I could not for the life of me install the AMD Driver from your site. Everytime I started the application it crashed while detecting my current setup. The site link you gave me linked me to a different site for downloads. Where I could not find a manual option. Either I use the Radeon Software or the auto detect. I tried the software with the above described results. Then I started devmgt.exe and searched locally for a display driver using the install location that came with the software. There is a folder called packages with a subfolder driver. In this folder I have Audio and Display drivers. With devmgt.exe I installed the display driver and rebooted the PC. So far nothing has changed with the crashes. So I tried again with the program and the same crashes occurred.
 

phillpower2

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but I could not for the life of me install the AMD Driver from your site.
Not my site but the AMD site that MSI directs folk to, if you can`t trust them I`m not sure who you can trust.

Long shot but I have nothing else to suggest when it comes to drivers;

Run DriverMax to see if any driver updates are suggested.

Please note that you are only allowed to download two drivers a day for free and be sure to uncheck the “install AVG toolbar” option box.

Remember to always create a new restore point before updating any drivers.


If no joy after checking the above I can only think of testing the GPU in another computer that has the appropriate spec of PSU.
 

DrunkBlood

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I know that this is not your site it was just a reference to the link. Should I try a linux from a USB with no installation loading straight to RAM?
 

phillpower2

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No matter but I wasn`t referring to this site but the MSI one at the link that redirects folk to the AMD site.

Did you run DriverMax to see if it offered any alternative chipset or GPU drivers.

Can`t comment on your Linux idea as I only use Puppy occasionally and so have no idea of what sort of load the GPU can be put under in Linux.
 

DrunkBlood

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Today I ran DriverMax and updated 2 AMD drivers. Still got 1 left waiting for tomorrow.
There are some other updates listed even some which are not drivers.
drivermax.png
 

phillpower2

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Only really looking for chipset and GPU driver updates tbh - what two drivers have you installed.

The AMD SMBu5 is another one that I would update though.
 

DrunkBlood

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I do not remember what I installed. But I only installed things labled AMD and the PCIe GBE Family Controller. Got 3 Bluescreens trying the second day all with the same error : Critical_Process_Died. You said earlier to test with a different GPU but I do not have another GPU to test with.
 

phillpower2

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Can you upload the crash dmps for the three BSOD that you had.

If no joy after checking the above I can only think of testing the GPU in another computer that has the appropriate spec of PSU.
Only other hardware test that I can think of I`m afraid :(
 

DrunkBlood

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I will upload the bluescreens tomorrow. Today I sent a support request to msi asking wether they can help me.
 

DrunkBlood

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So there were 5 crashes and I could not zip them on my PC. They might be corrupt. On my older machine I could zip them.
 

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phillpower2

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Nothing driver related from the last four dumps, Critical_Process_Died, error code ef and Wininit.exe doesn`t tell us anything, neither does anything nt related, that`s generic info so this looks like hardware, RAM or possibly any HDD/SSD.

Follow the guide here to test your RAM
 
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