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Solved Application Crash dwm.exe ntdll.dll - Win 10

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I`m afraid that you did not really explain anything clearly at at all :(

After reading all of the above that you have done I am not really sure how you can say that this latest problem is in any way shape or form related to the original issue, you have made so many changes and installed so much stuff that all you have done is make tracking down any culprit/s really difficult.

For transparency and so that others can see that nowhere in the replies that you were sent in response to your PMs was any of what you have done suggested and that after fitting the new PSU it was only suggested that you use the computer as you normally would + after you asked it was advised that you did not use any of the testing software that we had previously used.

Your initial PM;

Today I got the 750W PSU from Seasonic and I installed it. Just doing a test boot up waiting for you.My closed forum

My reply;

Just see how it goes for now, any problems we can re open your thread but it will hopefully not be required.

I did actually say you can have the thread reopened "should you need to" in the nicest way possible we were hoping that you did not need to post back.


Your second PM;

no problem, so I just test with the programms we used or just do normal stuff and see?

My second reply;

Just use the computer as you normally would, testing anything usually involves a stress test that heats up the hardware so should be avoided unless absolutely necessary.


Your third PM;

ok thx for the advice

My third reply;

You are welcome


Your fourth and last PM;

Trying a graphic intense game the game crashed in the main menu and shortly after that the crashes came back. Got I bluescreen with critical_process_died which I attached. As of now I can not boot in windows getting the same bluescreen after I see my motherboard screen. At the start I got a screen with a CMOS fail error message.

My fourth and last reply;

Have reopened your thread but having looked at the latest crash dmp it is unrelated to the previous, post this update there if you will and I will get back to you there.


The crux of things is, you now have to start afresh, a clean install of Windows and MBs chipest then storage drivers being the starting point.
 
So I installed a fresh iso 1909. While trying to install the chipsetdrivers the programm crashed as earlier and I had to resolve to the device manager. There I manually selected the folder of the chipset drivers when there was an yellow exclamation mark.
So these problems seem familiar to those in the first fresh install. Thinking back to the PSU plan I have 14 since this Thursday to sent it back. My guess is that the GPU is partial dead.

What do you think?
 
This latest fiasco could have been avoided :(

Had you just fitted the new PSU and used the computer exactly as it was to see how things went had the problem still happened it would have gone some way to confirming that the GPU had been damaged by using the previous under powered PSU, because you went off and did all sorts of stuff on your own there is no way of confirming this now I`m afraid :(
 
so we have the GPU, CPU and motherboard(memslots) to consider, don't we? I got new Ram before I opend the post here, but I had the same issue we have here despite changing Ram. Then I had a new PSU. I did 3 fresh installs 1 on the HDD I am using for the backup laptop and one twice on the SSD. Against the motherboard itself, not the memslots, speaks that I can boot into bios and the infos seem fine. Even if we rule in Windows/a hard drive. I tested the system with a linux dirstro loading straight into Ram where it had also those problems.
So I think my goal should be to follow those steps we took last time we made a fresh install, on page 2 I think, and then see from there, right?
 
Just read the thread from the beginning again to make sure that nothing had been overlooked but it hasn't

As per my reply #101;

The crux of things is, you now have to start afresh, a clean install of Windows and MBs chipest then storage drivers being the starting point.
This the last roll of the dice and if it does not work out you should try and RMA the GPU and hope that MSI are feeling charitable.
.
 
I do not think that RMAing will work for me since I got less than 2 weeks to return the PSU, which is not a problem when I get a new GPU from MSI. But the 6 months of time went by and now I have to prove that the GPU had a fault at the start.
So if doing the same stuff of installing the drivers and Co results in the same errors then I think the best way for me would be to return the PSU and buy a GPU with specs suitable for my 500W PSU.
 
This is how you have to look at things logically;

Your GPU has a three year warranty so can be returned at any time within this period.

You now have the appropriate PSU to power the card.

If the GPU is damaged it has been caused by using an under powered PSU.

Returning the new PSU will mean that you either do not use the computer or that you put the 500W PSU back in and risk further damage, not just to the GPU but all of the hardware.

If you return the new PSU you should RMA the GPU at the same time, the computer cannot be safely used with the RX 5700 and a 500W PSU so it is best not used at all therefore you have nothing to lose by RMAing the GPU should decide to return the new PSU

The crux of things is that if MSI decline the RMA because they determine that too low of an output PSU has been used you at least know and can move on and get yourself a new GPU that will work with a 500W PSU whereas at the moment you seem intent on sending the appropriate PSU back and discarding a faulty GPU while you still have the chance of getting either your cash back or a replacement GPU.
 
Thinking about what I want to do with my PC in the long run I think it is best for me to warranty the GPU, keep the new PSU and wait for the results of the warranty, not using the PC until that is sorted. My long run goals are the be able to play any game on the lowest settings in 1980x1080 for at least 10 years.

So If I get a replacement GPU I will use that and if not I think I will buy a similar one.

If you do not have another plan or suggestion I think the thread can be concluded.

I am glad that such a place for tech support exists and also thankful for your patience with me. Not only came we closer to the problem I also learned a bunch of stuff like not cramping my drives (does that count for USB too?) and when to upgrade drivers. Keep up the work you all do.
 
Your plan is the exact way that I would do things (y)

Sorry that it was not something that we were able to help you to fix but well done to you for trying.

Thank you for your kind words, they are appreciated by us all here at PCHF :)
 
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