Pending OP Response Acer aspire 5 sudden crash

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zecharia18

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Aug 15, 2019
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Hi there,
i'm new around here and though this is the best place to post.
i recently got the acer aspire 5 (laptop, amazon's best seller) and all was well for a couple of days until a sudden crash (screen goes black and not responding to anything). The only way i managed to restart it is to just hold the power button for a good 5 seconds. The actual problem is that after the laptop rebooted, it became significantly slower and it's brand new so it was obviously very frustrating.
I think that the problem is that the power adapter is the US standard (130 V) so i need to use a simple adapter (like this one: https://www.amazon.com/6PKSCHUKO-Grounded-American-European-Adapter/dp/B0038L54ZO/ref=sr_1_27?crid=F83XRJ4JLKHW&keywords=us+to+europe+plug+adapter&qid=1565898618&s=electronics&sprefix=US+TO+EU,electronics,450&sr=1-27)
to connect it to a 270 volt socket [(EU and most of the world including in ,Israel (where i live)], and maybe the adapter or the socket were faulty, and made the computer crash and become slower (even after a restart?)

Thanks for reading,
Any help will be appreciated.

the PC: https://www.amazon.com/Acer-Display-Graphics-Keyboard-A515-43-R19L/dp/B07RF1XD36/ref=pd_cp_147_1?pd_rd_w=co961&pf_rd_p=ef4dc990-a9ca-4945-ae0b-f8d549198ed6&pf_rd_r=VFMXBNG520DW9AJEAF7J&pd_rd_r=d352aa77-87fd-40cf-97c0-c791e9bc6104&pd_rd_wg=5Doi4&pd_rd_i=B07RF1XD36&psc=1&refRID=VFMXBNG520DW9AJEAF7J
 

zecharia18

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Aug 15, 2019
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Recommend taking it back whilst under warranty, should we suggest fixes it may well void your warranty.
well taking it back is not really an option for various reasons, but thank you for your reply.
 

gus

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please no need to quote previous posts, it is not helpful.

Couple of things to start with

That power adapter is simply that, not a power converter.

And you say you are in Israel, and I believe the voltage used there is 230 volts??? not 270 volts
2019-08-16_101823.jpg


If that is correct you do not need any voltage conversion to run your laptop as the specs for it's power requirement are


2019-08-16_101707.jpg


Maybe that's a good place to start by keeping things simple?
 

zecharia18

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Aug 15, 2019
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You are correct about risking voiding the warranty and the voltage, but the reason i bought the adapter was not to adjust the voltage, it was because the american plug does not fit to the socket:
A standard socket in israel is:
electricity-type-H-socket-300x214.jpg

while the american plug looks like this:
3-pin-american-plug-cord-wire-23-2f36-swg-500x500.png

it simply doesn't fit to the wall, so i had to buy an adapter.
 

zecharia18

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Aug 15, 2019
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Yes
apparently a socket in my apartment is capable of 260 volts (while my PC charger is able to handle 240 volts max) so that's may have shortened the circuit (if that is the correct expression). do i need to plug the charger to another socket?
 

vger

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If you have 260 volts in one socket,then it would be like that thru the entire apartment.. It seems you will need to find a voltage reducer to bring down the 260 volts to 240 volts.. You have to stay within the limits of the pc charger..
 

zecharia18

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Aug 15, 2019
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that's what i thought because every circuit is connected parallel to each other. oops, my laptop froze while i typed this, i don't know if there is any permanent damage from the original crash because the laptop is still running smoothly, can i check the voltage of a socket with a multimeter?
 

zecharia18

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Aug 15, 2019
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Update:
i just discovered that the battery now lasts instead of about 5.5 hours, a mere 2 hours tops. that is probably indicating that it was damaged, I should probably take it to a lab to get it checked right?
 

zecharia18

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Aug 15, 2019
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ok, i sut opened the back cover even when i knew that it wont give me much info and i didnt see any visible damage to the battery. Anyway, Thanks for your help, i'll go get this laptop checked, hoping that the repair wont be too expensive.