• Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Solved New computer not up to date

Status
Not open for further replies.
I posted previously about buying a new ASUS 17" Vivobook and having problems with it freezing up. Hardware diagnostics showed no problems and there was no virus.
What I found out is that just because you buy a new computer doesn't mean it has the latest versions of the operating system or any software. I guess I was naive to assume that!
I got rid of Firefox and added Chrome, plus I updated to the latest version of Windows 10, so I am hoping that will solve my problems.
Colleen
 
That’s correct. I’ve always had to run Windows update to install the latest version when I purchase a new PC.
Well I had my local tech shop buy this one for me and then I paid them to transfer my data from my old machines. I would have thought they would have run the updates at that time, but they didn't. When it started to freeze on me I took it in to them. They ran diagnostics on the hardware, but still did not update my operating system or suggest a different browser. I had no idea that new computers needed all this. Also I made the false assumption that computer geeks who actually have a service shop would know these basics, but I guess you can't take anything for granted. Now I know!
 
I would’ve expected a tech shop to do that yes. Usually PCs from an Electical/PC store are out of date.
Checking the build of the OS would’ve been one of the first things to check for a problematic PC.
 
Status
Not open for further replies.