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Recent content by charliefarnsbarns

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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Once again many thanks for your advice. Yes I think we can mark that solved! I attach the last Fix-log for the Windows Defender FRST fix. Is the KpRM intended to delete all the programs you sent me? I might keep a few handy, like the adware cleaner :-)
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    One small thing though... Microsoft Defender antivirus will not activate and a message says I should contact my IT administrator. On the Virus & threat Protection tab, pressing the button to activate the service does nothing except bring up an animated graphic of flying blue dots, as if it's...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Good morning Malnutrition! I ran your "bh" fixlist last night, the log for that is attached here... I relabelled it Fixlog-1. I then removed it using GeekUninstaller, while getting rid of all the Dell bloatware you highlighted. This morning I ran your next fixlist for the "ph" program, in fact...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    It's coming up to midnight here now, I might be online for another 30mins or so... Otherwise any instructions I will follow first thing before I go to work. Very happy to donate to the forum. :)
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    If this looks like we've got it all fixed / sorted, I hope you'll let me know if there's something I can do for you in return. Buy you a coffee/drink or send an amazon gift voucher, to show my appreciation? :)
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Thanks for the Xam recommendation, installing it now to run alongside Windows Defender :)
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Here is the ZHP Diag3 report, attached.
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Everything: C:\Users\User\AppData\Local\WhatsApp\app-2.2216.7\resources\app.asar.unpacked\node_modules\node-quarantine C:\Users\User\AppData\Local\WhatsApp\app-2.2216.8\resources\app.asar.unpacked\node_modules\node-quarantine C:\AdwCleaner\Quarantine C:\FRST\Quarantine C:\Program Files...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    OK... an update... I saw Total AV running. I opened Task Manager and tried to "end process" but it refused to let me. But I right clicked and found the program location. It was running from an .exe file in the ZHP Quarantine folder. However, I noticed that further down in this folder location...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    I did the FRST Fix with your new Fixlist doc, and attach the log here,
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Hey, so I went into safe mode, ran Avira as directed and got a message (attached) to say that all of Avira was removed. When I restarted, to my horror Total AV installed itself before my very eyes and is now running again!!!!
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Hello, for some reason this didn't refresh and i've only just seen latest instructions as I'm about to pop out. I'll be back in about 5 hours. Sorry for any inconvenience, and I'm sure you have things to do too on a Sunday. I did download Avira Removal Tool, and tried to run it just now, ticking...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Not sure if that last phase of checks/fixes deleted all my saved passwords, haha, but I just had to reset mine on this forum. Anyway, I've done both the things you asked and attach the Fixlog and FRST Search logs below.
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Thanks so much for your continued help and easy-to-follow instructions, I hope you'll let me know if there's something I can do for you in return. Seems like TotalAV remains but in a quarantined area, but it could still reactivate. If we can put it - and me - out of our misery that would be...
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    Solved How to remove quiz / Web trends graphics from Windows search bar

    Don't know why it's all crossed out sorry... perhaps it shouldn't all be cut and pasted into one... I'm stunned to see that Total Av has such market dominance and everyone uses it...!