I am in need of help, please.
Background:
I have a multi-use home desktop tower PC with Win10 Pro, 8-months-old Gigabyte motherboard, 12th gen Intel i7, 32GB RAM, 1TB SSD boot drive, 2TB conventional data drive, MS-Office 2010 (yes - old, but fully functional), and many apps. I use Norton360 antivirus protection and Malwarebytes anti-malware. I never fail to apply any available updates. My only significant PC "sin" is the lack of a system drive backup image, mostly because I lack a drive with sufficient capacity. The data drive is cloud-backed automatically through Norton.
The BIG Problem:
A couple of days ago, I left a job running unattended. It was a freeware utility called Handbrake, merging a subtitles from a SRT file to a movie file in MP4 format. It was going to take 6 minutes, but I was too sleepy to say up and wait, so I locked the screen and went to bed. About 9 hours later, I unlocked the screen and found a big error window with a complex message about having run out of memory (no option to save details). Closed that, found that the Handbrake job had completed, but the app hadn't shut down, as it was set to. Shut that down. Tried playing the output file, but the player app didn't launch, even after waiting for quite a while. Read emails, closed down Outlook and the restarted Windows. That was the last time that I got to see the Desktop.
Now when the PC boots, the Windows Login screen appears normally, but no matter what is typed into the password field (even nothing), for the main User (=me), or the Administrator account, all that I get is "Welcome", with the rotating dot circle, for ever. I cant get past this point, no matter what I try.
Attempted:
WinRE recovery environment - just can't force this to happen, even with 3 or more interrupted boot sequences
Through bootable USB drive made on a laptop from Microsoft "Create Installation Media" web pages, I can access the Command Prompt
Background:
I have a multi-use home desktop tower PC with Win10 Pro, 8-months-old Gigabyte motherboard, 12th gen Intel i7, 32GB RAM, 1TB SSD boot drive, 2TB conventional data drive, MS-Office 2010 (yes - old, but fully functional), and many apps. I use Norton360 antivirus protection and Malwarebytes anti-malware. I never fail to apply any available updates. My only significant PC "sin" is the lack of a system drive backup image, mostly because I lack a drive with sufficient capacity. The data drive is cloud-backed automatically through Norton.
The BIG Problem:
A couple of days ago, I left a job running unattended. It was a freeware utility called Handbrake, merging a subtitles from a SRT file to a movie file in MP4 format. It was going to take 6 minutes, but I was too sleepy to say up and wait, so I locked the screen and went to bed. About 9 hours later, I unlocked the screen and found a big error window with a complex message about having run out of memory (no option to save details). Closed that, found that the Handbrake job had completed, but the app hadn't shut down, as it was set to. Shut that down. Tried playing the output file, but the player app didn't launch, even after waiting for quite a while. Read emails, closed down Outlook and the restarted Windows. That was the last time that I got to see the Desktop.
Now when the PC boots, the Windows Login screen appears normally, but no matter what is typed into the password field (even nothing), for the main User (=me), or the Administrator account, all that I get is "Welcome", with the rotating dot circle, for ever. I cant get past this point, no matter what I try.
Attempted:
WinRE recovery environment - just can't force this to happen, even with 3 or more interrupted boot sequences
Through bootable USB drive made on a laptop from Microsoft "Create Installation Media" web pages, I can access the Command Prompt